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sparkyengr
Posts: 1
Registered: ‎07-24-2012

2 set top boxes OnDemand works on one but not the other

I have 2 set top boxes.  OnDemand works just fine on one, but when I try to use it on the other, the program loads and then just sits at the start mark 0:00 and never advances and the screen is blank with no sound.  If I exit and go to the room where OnDemand works, I can go to Saved Programs and play it just fine.  If I go back to the non-working box - it still does not work.  Otherwise, the box works fine on all channels and premium channels.  It just won't do OnDemand.

Silver Problem Solver
rog286713
Posts: 14,000
Registered: ‎06-17-2008

Re: 2 set top boxes OnDemand works on one but not the other

the other box is probably off a spliter from the other line.  either that splitter is bad or there is a a cable problem there.  So either go get a new splitter 1000mhz and check your wiring or call comcast for a tech visit.