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Spaction
Posts: 7
Registered: ‎02-01-2011

810 error code

‎06-18-2012 08:02 PM

Well, through the fun of stating that I had a 905 error, I guess someone did something somewhere (if it was comcast or not, who knows) but now I get the fantastical error 810 Mr. Comcast Joe, care to shed some light

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kdupreez
Posts: 4
Registered: ‎06-16-2012

Re: Xbox App: 905 error

[ Edited ]

‎06-16-2012 10:01 PM - edited ‎06-16-2012 11:13 PM

I am getting a "Error 810 - Resource Key Not Found"

 

the xfinity app works fine on ipad and computer..

 

Looks like this xfinity on demand thing on xbox is a source of frustration..

 

Been on hold for 20 minutes now on your 1-877 number..   pathetic..

 

EDIT: stayed on hold for 30min, then I hung up...

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Re: 810 error code

[ Edited ]

‎06-19-2012 10:12 AM - last edited on ‎06-19-2012 04:16 PM by Moderator

I am getting an 810 error code on my XBOX for Comcast on Demand. Before I was getting 905. How can this be fixed?? GAMERTAG---BIGMORG707 

 

 

 

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ComcastJoe
Posts: 6,625
Registered: ‎08-11-2011

Re: 810 error code

‎06-19-2012 04:24 PM

icequeen07,

 

Our team is looking into your issue now. Someone will contact via phone within the next 72 hours. If they do not reach you, they will leave a message so please check your messages.

 

 

 

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Spaction
Posts: 7
Registered: ‎02-01-2011

Re: 810 error code

‎06-19-2012 06:16 PM

I GAVE YOU THIS IN THE 905 ERROR Forum... either way it is: Spaction.... and lets just be real and agree that you dont have to reply to this message saying that your "team" is looking into it... that is if there is even a team.

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donbymathieu
Posts: 1
Registered: ‎06-19-2012

Re: 810 error code

‎06-19-2012 09:23 PM

I'm just trying xfinity on demand for the first time and seeing the Error810 issue as well.  I thought maybe I had something set up wrong or something but it looks like a more widespread issue.  My gamertag is Donbinator.

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ComcastJoe
Posts: 6,625
Registered: ‎08-11-2011

Re: 810 error code

‎06-20-2012 11:45 AM

donbymathieu wrote:

I'm just trying xfinity on demand for the first time and seeing the Error810 issue as well.  I thought maybe I had something set up wrong or something but it looks like a more widespread issue.  My gamertag is Donbinator.

Can you private message me your account number?

 

. Our team is still looking into your issue. Sorry for the delay.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

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Spaction
Posts: 7
Registered: ‎02-01-2011

Re: 810 error code

‎06-24-2012 12:02 PM

So how is that looking going?, been 4 days and nothing, im beginning to think this site is just a hoax and used to settle people down while accomplishing nothing...

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ComcastJoe
Posts: 6,625
Registered: ‎08-11-2011

Re: 810 error code

‎06-25-2012 01:51 PM

Spaction wrote:

So how is that looking going?, been 4 days and nothing, im beginning to think this site is just a hoax and used to settle people down while accomplishing nothing...

Please try now and let me know if it is working.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

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Spaction
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Registered: ‎02-01-2011

Re: 810 error code

‎06-25-2012 06:26 PM

Tried again, Now i get a slightly larger 810 error code for v1.39 saying

 

Setup Error

 

We're sorry, you appear to be signing in with a secondary Xfinity user account. Please ensure that you are using your primary Xfinity username/email account to sign in, and try again. Secondary usernames cannot be used to activate service. For additional information....etc etc

 

Which is certainly wrong since i am signing in with the main account (the one you can pay the bill online).
NOTE: as stated in the 905 error response, i know that the main account is not the one that i am posting on, and I am 100% certain that I am using the correct one. 

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squattingmutt
Posts: 1
Registered: ‎07-31-2012

Re: 810 error code

‎07-31-2012 12:42 AM

i have had a similar problem. The app works fine on my Android phone but no luck on my xbox. I tried it when I first got Xfinity service and it didn't work, kinda forgot about it for a few weeks, tried it again and it still doesn't work!

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ComcastJoe
Posts: 6,625
Registered: ‎08-11-2011

Re: 810 error code

‎07-31-2012 10:52 AM

squattingmutt wrote:

i have had a similar problem. The app works fine on my Android phone but no luck on my xbox. I tried it when I first got Xfinity service and it didn't work, kinda forgot about it for a few weeks, tried it again and it still doesn't work!

Can you private message me your account number, Comcast.net e-mail address, and Xbox Live Gamertag so I can further assist you.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

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snod911
Posts: 1
Registered: ‎09-03-2012

Re: 810 error code

‎09-03-2012 09:13 PM

I'm having the same error 810: tells me I'm signed in using a secondary xfinity user account, but that isn't true: it's my one and only, primary, account.  Please help!

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ComcastJoe
Posts: 6,625
Registered: ‎08-11-2011

Re: 810 error code

‎09-06-2012 02:59 PM

snod911 wrote:

I'm having the same error 810: tells me I'm signed in using a secondary xfinity user account, but that isn't true: it's my one and only, primary, account.  Please help!

Make sure that you are signed in with your Comcast.net e-mail address and not your Yahoo e-mail address.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

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Guzman42
Posts: 1
Registered: ‎09-17-2012

Re: 810 error code

‎09-17-2012 07:13 PM

I'm just trying xfinity on demand for the first time and seeing the Error810 issue as well.  I thought maybe I had something set up wrong or something but it looks like a more widespread issue.  My gamertag is LOA C LO

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ComcastJoe
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Registered: ‎08-11-2011

Re: 810 error code

‎09-18-2012 10:59 AM

Guzman42 wrote:

I'm just trying xfinity on demand for the first time and seeing the Error810 issue as well.  I thought maybe I had something set up wrong or something but it looks like a more widespread issue.  My gamertag is LOA C LO

Make sure that you are signing in as the primary user on your account and not a secondary account.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

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