We too are having this issue and have a tech visit scheduled for tomorrow, which I'm guessing may be fruitless. I have printed out several emails indicating that this may be a coding issue where somewhere along the line there is a breakdown and our files aren't correct. Hopefully, the tech will be able to relay our concern and this will get resolved.
The reason I'm posting here is that I'm basically appalled that I'm finding so many threads on this issue going back well over a year and there's no fix in from Comcast and that the CSR aren't able to immediately identify this issue and initiate the proper resolution.
Frankly, if I were the guys on the Comcast Cares Team, I'd be getting upset at all the referals they are getting as it seems that this should be a simple CSR issue.
I'll update after tomorrows visit.
