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Stangdriver00
Posts: 1
Registered: ‎07-26-2012

Certain On Demand programs say "buy" only on 1 cable box

I have 4 cable boxes but recently 1 of them has been saying "buy" instead of "watch" when looking at shows on demand.  I first noticed it on HBO programs and thought it was a subscription issue but the other 3 boxes have no problems with on demand.  Further looking through on demand shows I noticed the any comedy central and national geographic programs also say "buy", when I have these channels and can watch them but it keeps saying "buy" on this specific box.  I have no problems with the box and can watch these channels but the on demand seems to not recognize this box to the account.  I tried unplugging for a few minutes but to no avail.  Is this something I have to call comcast about or could this be a signal issue? Possibly a splitter or coax cable that is loose/bad?

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Queen-Evie
Posts: 12,364
Registered: ‎02-04-2004

Re: Certain On Demand programs say "buy" only on 1 cable box

Most likely it's a coding issue. You will need to call Comcast. Ask them to check the codes for the box.

 

 



 


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