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Posted by
New Visitor
Member Since: ‎06-12-2010
Posts: 3

ERROR RETRIEVING DATA - CL14

[ Edited ]

I just moved from Direct TV to Comcast with a bundled package and can't complain overall as the internet is faster, the phone works and for the most part the TV has been fine.  For the last month however i have had this message come up when i try use Comcast ON Demand "error retrieving data - request failed.  please try again. if problem continues please call your cable operator. Reference CL-14" when calling.  apparently this is normal although I havent seen anyone else use the same error code.  i have sound and when i leave it for a few minutes it diverts back to the main tv guide menu.  Anyone else had this happen?

Posted by
Cable Expert
Member Since: ‎12-31-2004
Posts: 10,676

Re: ERROR RETRIEVING DATA - CL14

This is a low level communication failure.  If retries don't work, call 1-800-COMCAST.

Posted by
Silver Problem Solver
Member Since: ‎10-17-2003
Posts: 3,693

Re: ERROR RETRIEVING DATA - CL14

OnDemand requires 2-way communications. When they installed your service, they should have run an OnDemand demo video that not only verifies that OnDemand functions, but tells you how to use it.

Posted by
New Visitor
Member Since: ‎07-14-2012
Posts: 4

Re: ERROR RETRIEVING DATA - CL14

getting the same error ..can't get a resolution from call in or online chat

getting really annoyed