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New Visitor
IrishinDC
Posts: 3
Registered: ‎06-12-2010

ERROR RETRIEVING DATA - CL14

[ Edited ]

I just moved from Direct TV to Comcast with a bundled package and can't complain overall as the internet is faster, the phone works and for the most part the TV has been fine.  For the last month however i have had this message come up when i try use Comcast ON Demand "error retrieving data - request failed.  please try again. if problem continues please call your cable operator. Reference CL-14" when calling.  apparently this is normal although I havent seen anyone else use the same error code.  i have sound and when i leave it for a few minutes it diverts back to the main tv guide menu.  Anyone else had this happen?

Cable Expert
WarEagle57
Posts: 10,676
Registered: ‎12-31-2004

Re: ERROR RETRIEVING DATA - CL14

This is a low level communication failure.  If retries don't work, call 1-800-COMCAST.

Silver Problem Solver
andyross
Posts: 3,537
Registered: ‎10-17-2003

Re: ERROR RETRIEVING DATA - CL14

OnDemand requires 2-way communications. When they installed your service, they should have run an OnDemand demo video that not only verifies that OnDemand functions, but tells you how to use it.

New Visitor
bldmd
Posts: 4
Registered: ‎07-14-2012

Re: ERROR RETRIEVING DATA - CL14

getting the same error ..can't get a resolution from call in or online chat

getting really annoyed