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Visitor
Posts: 3
Registered: ‎12-12-2008

Fraudulent Movie Charges

After printing my bills for my taxes, came upon the charges for movies, we did not order.  All over the last several months.  I have contacted comcast both last night and this a.m., was told that the movies were ordered from my home.  We were not home when some of these were ordered.  None of the movies were movies that we ordered.  We ordered 1 movie in the last year, and that is it.  Comcast says that it was ordered and watched from my house and my remote.  I have now put on a pin, as of last night.  In the meantime, they say they are investigating it, but that it is not possible for someone else to have ordered the movies.  And that I need to ask my husband and guests, let me tell you, the titles to these movies made it world war 5 in my house last night.  My husband showed me that the times and that he was at work also.  We are the only people who live in the house. I see two options.

1. Comcast needs to figure out how is hacking my cable box; and/or

2. I need to call the police and change all of my locks because someone is breaking into my house and watching pornography a few times a month while my husband and i are at work...

Really Comcast??? Figure it out.

I asked if it was possible for someone to have hacked myonline account and ordered online, and was told it was not possible.  I am very confused, and angry that comcast is not willing to be more assistive.

Administrator
ComcastLarry
Posts: 2,022
Registered: ‎05-04-2011

Re: Fraudulent Movie Charges

 

Thank You


-ComcastLarry-
Service Expert
Queen-Evie
Posts: 13,952
Registered: ‎02-04-2004

Re: Fraudulent Movie Charges

FYI, you are not the first and won't be last to complain about being billed for movies you did not order.

 

 



 


Comcast employees must be authorized to post in the forum in an official capacity. Employees posting here have their names in red and are designated as employees. Names not in red are customers.

This is done to protect customers and for assurance that they are dealing with a Comcast employee.
Non-Authorized Employees are allowed to post but cannot state they are employees nor can they allude to being employees.

Visitor
Posts: 3
Registered: ‎12-12-2008

Re: Fraudulent Movie Charges

Yes Larry, someone contacted me.  But it was the same thing as everyone else on these list about this topic.  It was ordered from my box.  My husband and I are not home and no one else lives there.  I had no idea that this has been going on for a year and a half until yesterday.  I found out about the last year on Tuesday.  This is insane.  I was credited for the last two movies.  That does nothing for me.  I have set up the pin, I have paid for all of the other charges not even realizing it.  My fault becuase I just paid my bill without looking.  I honestly didn't think businesses worked like this.  It is impossible for the movies to be ordered when noone is home, but yet Comcast says it is impossible not to have ordered them.  I have time cards indicating my husband and I were at work. 

It is suprising to me that so many people on these forums have the same problem, but yet Comcast indicates it is impossible.  It is not impossible or even improbable at this point.  There is obviously something wrong with the box system.

After 10 years with Comcast this will be my last month.  I need to get my email accounts switched and I am out.  Which is very sad., I was happy with them until them, with the exception of the ridiculous prices, but now I know why.

 

Queen-Evie: Really?? If your posting on a forum, maybe you should figure out if your post is constructive or not.  I read the rules, and chose this was the best way to possibly get help.

Service Expert
Queen-Evie
Posts: 13,952
Registered: ‎02-04-2004

Re: Fraudulent Movie Charges

[ Edited ]

That is not directed at you personally. I can see that you broke no rules.

 

The link is my signature. It appears in every post I make.  At least you did read the rules. So many people don't.

 

My signature and the link is a way of letting them know they exist and should be read.



 


Comcast employees must be authorized to post in the forum in an official capacity. Employees posting here have their names in red and are designated as employees. Names not in red are customers.

This is done to protect customers and for assurance that they are dealing with a Comcast employee.
Non-Authorized Employees are allowed to post but cannot state they are employees nor can they allude to being employees.

Recognized Contributor
Posts: 874
Registered: ‎07-03-2003

Re: Fraudulent Movie Charges

Don't take it personally, gb.  I posted a few years ago about a similar experience.  I believe that thread has been expired/removed, so I can't reference that thread directly.  Going from memory...  A PPV show of some sort that we hadn't ordered showed up on our bill.  Comcast removed the charge with no hassle, but I was told that the show must have been ordered by someone in our apartment.  Given that nobody but my spouse and I had access to our apartment, we wrote it off as a glitch, but I set a purchase PIN known only to me to protect against any future accidental PPV purchases.  Another PPV show that we didn't order was billed to our account a month or two later.  Because I had set up a purchase PIN, I was certain that we hadn't ordered the show, but Comcast wasn't as friendly about removing the charge from our account this time around.  I asked what my options were and was told that they could lock our account to make PPV purchases impossible.  Since we almost never purchased PPV content, we decided this was the way to go and assumed our probelm was solved for good.  Another month or two passed before another PPV show (I believe this one was pornographic in nature) that we couldn't possibly have ordered showed up on our bill.  I called Comcast and they removed the charge and said that they would try again to lock PPV purchases on our account.  We haven't had any issues since then.

 

While it is definitely not pleasant when someone from Comcast Support makes you feel like you're either insane or lying, changing providers can be a hassle, especially when internet service and corresponding email accounts are invovled.  If you don't have a need for PPV, you might consider asking Comcast to lock out PPV purchases on your account.  Just a thought.