11-03-2011 12:32 PM
former directv owner, just had comcast install douple-play with premier yesterday. On-demand doesnt work on any series or movie.. says problem ordering package. Anybody had this issue? I have no time to call comcast, I tried doing the reset twice, nothing changed except that it took a lot longer to load the screen
11-03-2011 03:35 PM
|CMOD-54004 MsoDbUnknownDbErrorError||The MSO server is indicating that an unknown database error occurred.|
I would suggest calling in to 1-800-COMCAST.
11-04-2011 02:42 PM
Sorry about the issues you are having. I have reset your boxes. If your cable box does not turn on by itself please turn it on. It may take up to 45 minutes for your guides to fully restore and Ondemand as well. Can you please check to see if your ondemand works.
If your cable box does not reboot please unplug it from the wall for 5 minutes and please allow 45 minutes before trying to access Ondemand.
If your issue is not resolved please let me know.
02-23-2013 07:37 AM
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