Video On Demand

[a3alston]

Unable to get to On Demand, it continues to give Error 14.

[rog286713]

Usually this is caused by a lack of communication between the box and the head end. This can usually be solved by unplugging the power from the box for a full minute and plugging it back in. If that doesn't work call comcast it also can be cause by not having the on demand codes added to your account.

[randallrivy11x]

have them check and see if its on the right outlet

[rog286713]

the outlet the box is run from does not mean anything you can move it around to any outlet in your home. 

[sandinthebed]

This problem has been ongoing.  Talked with Comcast three times today plus a supervisor.  Also tried automated system.  I see by the forum that is issue is consumer wide.  

[ams123]

Just had comcast installed today and yes.... error 14 on demand.

1. Unscrew the metal cover on the back of the HD box.

2. Pull out the cisco card

3. Insert it again

4. Re-start your hd box by unplugging it for 30sec

Enjoy on-demand service

[MegKev]

This error started popping up recently - no On Demand available.

Customer Service said they beleive it to be a construction issue, however the rest (internet and non demand TV) is fine.

Argh...

[Tbirdt94]

I had the error 14 no on demand as well. After surfing the message boards one of the things that I kept seeing was bad signal due to coax cable or splitter. I discovered that I was indeed using a splitter, one cable going to box one going to television. I disconnected the splitter and ran one cable directly to box. Problem fixed., on demand came right up no problem. I threw the splitter in the trash