Video On Demand

[kellfire]

Hello, I had xfinity digital preferred installed on all three of my tvs last Monday (7/2) and have not been able to access On Demand at all.  When I try to, I get Error 14.   Any help would be appreciated it.  Thanks!

[JayInAlg]

Please contact the Comcast support line for help, your boxes are not getting a IP address and that can be an account coding issue that the CSR's would need to handle.

[reasd]

Hello,

1. Try unplugging the power from the box for a full minute and plugging it back in.

If that doesn't work call 1-800 comcast and ask them to check the codes on your account.

[kellfire]

Thank you, I will try both suggestions.

[kellfire]

Well, I chatted with a tech last night that was very helpful, and I guess a signal was sent or something.  On Demand came up for a few minutes, but then it went right back to error 14.  Now, on the one in my bedroom, I get "one moment please this channel should be available shortly" on every channel.  Any ideas on that?  I unplugged and plugged back in, but it doesn't change...I'm quite frustrated right now.

[kellfire]

I've been having this problem for two days now, but only in my bedroom.  The other two rooms have channels.