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Posted by
New Visitor
Member Since: ‎04-09-2011
Posts: 4

On demand unavailable?

Suddenly when we try to use on demand we get only a blank screen then a message pops up that says unable to process request, call 1-800-xfinity...what's going on?

Posted by
Cable Expert
Member Since: ‎03-02-2007
Posts: 12,978

Re: On demand unavailable?

FIrst unplug - wait a minute and replug in the power to your set top box.  Give it an hour to reload everything, except the guide will take alot longer.

 

If it sitll doesn't come back, then call the Comcast support number for help.