03-11-2012 10:42 AM
03-11-2012 09:00 PM
So, I went online to add the service this morning, and they forced me into a chart with CS. I was more than willing to pay the $5/month. But the service never turned on, not on my computer apps or boxes. I then checked and saw the fee was supposed to be waived for triple play XF customers. I called CS to find out about why it was not turned out or operational, and this time they said it was supposed to be waived for 6 months, and they would turn it on in 5 or 10 minutes. Did not happen. Called CS again, and they said the same thing, and then said it was operational, and that turned out not to be true. I then call CS again, and asked to speak to a manager, but they did not and gave me a local number, but that was kicked back to their general number. Through that effort I did talk to a "manager" and he then said I needed to have a technician come to the house, and that the fee is not waived for anyone who wants it to come to their cable box. And then they set an appt for someone to come, but that I had to call and 888 number in order to get the internet problem fixed. At this stage I finally spoke with an American, who explained in 2 seconds where this service is located on the web-based service. But then I did have to have someone come to the house to deal with a "filter" issue, but that they would try to address it by phone first. So far it has been 1 hour and 45 mintues on the phone and in chat service, and am still on hold. It's ridiculous, and is going to alienate more people than it could possible attract. BS.
03-12-2012 06:46 PM
OnDemand is a dynamic menu system, like being on-line. Nothing is stored on the box. Resetting the box will not affect what it displays.
Even if you do not have Streampix, you should be able to access the menus and see what is available. If it doesn't show up, then maybe it's not active in your area. If possible, check with neighbors or nearby friends to see if they can see the menus for it.
03-13-2012 02:24 PM
Well I really can't see the purpose of sending me an email and leaving a phone message telling me it was available to me and going as far to tell me to access it On Demand under Premium Channels if it isn't active yet in the area. I've rechecked the emails and messages and there's nothing that says anything about a start date; just is telling me it's now available.
I'll just stick with Netflix....
03-18-2012 12:52 PM
03-19-2012 11:18 AM
I have the same problem. I can watch these programs online no problem. I can even click "Watch on TV" from my computer and it will then play on my TV. But in the On Demand menu, it isn't available anywhere. I've even done a search for some of the shows that Streampix has that returned no results.
Does no one have a solution yet?
07-30-2012 01:53 AM
Well I went through the wringer on this whole thing with about 5 Comcast "brainiac" CS reps before one who actually knew what he was talking about "filled me in". If you don't see it under Premium Channels in your OnDemand menu then it is not available in your area for your set top box yet. Online and smartphone, yes. I was really VERY angry by this! The ENTIRE reason I wanted the Streampix was to watch it on my tv. I use my computer to surf the net, answer emails, work, etc. NOT to watch tv, I'm sorry. So when I got the email that it was available, silly me, I figured that actually meant "available". It did NOT say, "partially available" or "available in some areas", etc. But the then is Cra*cast we are talking about. They corner the market on cable tv so we have no other cable choices (don't like or want a dish, and some people who rent can't have one), and this is a MULTI MILLION DOLLAR company we are talking about here. But they still leave SO much be desired. For one thing, they definitely DO NOT train their customer service reps. Do you realize you can call 10 times with the same problem and get 10 different solutions/answers? It is the most ridiculous circus I have ever dealt with. I have changed the saying, "go postal" to "go Comcast" and my family cracks up. They know when I say, "stop it or else I am going to go Comcast on you!", that they had better listen! lol Seriously, I have never gotten as frustrated or angry with anyone or anything as I have when dealing with this company. The "brainiac" that signed me up for the Streampix should certainly have known if it was going to be available to me on my tv in my area. I specifically told her, probably 5 times that this was the ONLY reason I wanted it. She told me absolutely positively I would be able to watch it on my tv through the On Demand menu. When it didn't work right away, she then said, "Oh yeah, it takes 24 hrs to be fully downloaded." Really? Okay fine, I am a patient person. Guess what was not there 24 hrs later? You got it. When I called the next person told me, "actually NO ONE ANYWHERE can watch it on their tv yet. That will be available soon". I said, "oh that's interesting, because when I looked at the complaints on your web site I saw several people who it DOES work for, so explain that!". After he put me on hold he came back and said, "Ok, now I see, those people must have been part of a trial". I said, "Okay, so how do I get in on the trial?" Dead silence. He didn't know the answer to that either. I ended up telling him that I was getting very angry and was hanging up on him and then did. What in the world?? I just don't understand, why in this day and age, can they stream to the computer, stream to SOME people on the box but not to me. When I finally got someone who told me the TRUTH, that it simply is not available yet in my area I thanked him for telling me. When I asked him when it would be, instead of lying and saying soon, he literally said, "I wouldn't hold your breath waiting." We currently have Netflix that we watch on the Wii, and on our Smartphones, and the kids watch it on the 3DSi. But the reason why I wanted the Streampix through Xfinity is because for some odd reason you can only stream to 2 devices at a time with Netflix. Which I also find odd in this day and age. In a house of 6 people between the ages of 10 and 42 we have more than 2 sometimes. So, for now I am in the free 3 month trial. I just don't understand why they would advertise something or even put something out there that isn't FULLY available for everyone. If certain sets of people or areas can't get it fully then no one should. Don't release something that isn't totally 'ready'. Oh, and try training the people that work for you. I swear I wish someone would come onto the scene and offer some competition to these people. Im sure after I hit "post" my cable will go out...oh well. I had to vent. Sorry for the length but I just had to complain to others who can feel my pain. My husband is tired of my tirades agains this company. lol Good luck to all of you!
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