08-07-2011 06:45 PM
I established my service a week ago on Tuesday. Since establishing my service I have been getting the error code 14 when trying to access ON DEMAND. I have tried to contact Comcast who everytime tells me to unplug the box, wait some always changing amount of time, plug back in and it will work in 45 minutes. It never works 45 minutes later. Another person told me to go get a new box, I did that, still doesn't work. If Comcast doesn't fix this soon, I'm going to switch to FIOS. It's very frustrating that the customer service seems to have no idea how to "REALLY" fix this issue and all they say is they'll send a signal over. If someone from Comcast is reading this, please fix the issue b/c I am tired of reaching out you all.
08-07-2011 08:24 PM
First let me tell you this is a customer to customer forum you are not speaking to comcast.
It looks like from the below that error is a communication failure error which is most likely caused by a weak signal or an error coming from comcast's side. The only thing you can really do is get a tech to come out and check this out. What box do you have?
that error means
Request failed. Please try again. If problem continues please call 1-800-COMCAST. Reference (CL-14) when calling.
A low level communication failure occurred.
08-08-2011 06:50 PM
Thanks for the response. The box i have is the Cisco RNG100. They told me if I switched out my box that would fix it and that didn't work. I guess I"m going to just get a tech, if it doesn't work then I"m done w/ comcast.
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