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Visitor
ztlwz
Posts: 4
Registered: ‎07-07-2012

VOD listing dependent on person signed in?

What is the reason that I am not able watching "Never let me go" with VOD? It is interesting, as long as I am not signed in according the listing the move should be avaible with VOD. As soon as I sign it disappears from the list. Does the licence for the moviie prevent, that especially I am not allowed to watch the movie on TV?

 

Has anybody an idea for the reason?

Silver Problem Solver
rog286713
Posts: 14,000
Registered: ‎06-17-2008

Re: VOD listing dependent on person signed in?

what do you mean sign in?  you don't sign in to your box on your tv.  are you talking about on your computer?   if so when you sign in to your computer it gives you what you can see locally. 

Visitor
ztlwz
Posts: 4
Registered: ‎07-07-2012

Re: VOD listing dependent on person signed in?

Thank you for the hint. Sorry, I was not precisely enough. Using the web site

http://xfinitytv.comcast.net/ondemand/movies#page=1&sortBy=fancastVodRank&layout=gallery&filters=%7B...  I get different results depending on if I am signed in or not. In both cases the area code used for the search is the same. I really did not expect this. I was not aware that it is so important to be logged in to get reliable results. I am wondering what I see if not signed in. But I have to admit that I am quite new with Comcast and coming from Europe not familiar enough with all rules of the game here. Where can I get additional information? My search of the internet was not very successful.

Silver Problem Solver
rog286713
Posts: 14,000
Registered: ‎06-17-2008

Re: VOD listing dependent on person signed in?

there are no instructions anywhere.  When you go to the website and sign in you will see what is available to you.  Why that changes when your signed in as to why you are not is beyond me, it should be the same but just tell you you cant view something if its not part of your package

Visitor
ztlwz
Posts: 4
Registered: ‎07-07-2012

Re: VOD listing dependent on person signed in?

Thank you for your effort!

Email Expert
Posts: 18,235
Registered: ‎04-27-2004

Re: VOD listing dependent on person signed in?

Maybe there are some movies that are only licensed to show to Comcast customers. So if you're not logged in, they aren't listed at all.

Visitor
ztlwz
Posts: 4
Registered: ‎07-07-2012

Re: VOD listing dependent on person signed in?

This way would make sense, but it is vice versa. According to the listing I get without logging in I should be able to watch certain movies using HBO on demand using TV and I subscribed HBO. Declaring that I am a customer of Comcast reduces the choice for VOD. I can use the other listing for watching movies with PC only. At least that is something. It is just interesting to see.