Video On Demand

[Sinnin]

I have been trying since the day the app launched to sign in with no success. I have tried all of the suggested fixes...Waited three minutes, uninstalled and then reinstalled the app, power cycled the modem and router, etc. My modem was even reprovisioned since the app came out because my data usage meter was not visible. I am connected via ethernet and have no issues with any other Xbox app.

[rog286713]

do you meet these requirements?

To watch XFINITY TV directly on your Xbox 360 you need the following:

        -XFINTIY TV (Digital Starter w/ a On Demand STB connected to at least one TV in the house.)

-XFINITY Residential Internet Service (Business Class not eligible)

-An Xbox 360 console and Xbox LIVE Gold subscription

-A D2 or D3 modem (see http://mydeviceinfo.comcast.net/ for a list of supported modems)

-XFINITY TV App installed (the XFINITY TV App is available from the Xbox Marketplace)

-The primary account holder's Comcast ID or Comcast.net address and password (make sure entire e-mail address is entered)

[Sinnin]

Uh huh

[tapple]

I also meet all the requirements to use the app yet I am still getting the setup code 5. Called comcast on Saturday and the lady tried the "rate code fix" but that did not work. She put in a trouble ticket and told me the issues should be resolved no more than 72 hours from when I called. Tried again today and still the code 5. 

[jetuser]

I'm having the same issue myself, I meet all the criteria. Also called in last friday/saturday and said they'll open a ticket and I'd get a call in 48-72 hours, tried again today, still not working.

[Sinnin]

Well how about somebody just tells me that I will never be able to use this app on my 360?

[ComcastJoe]

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Sinnin wrote:

Well how about somebody just tells me that I will never be able to use this app on my 360?

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What is the make and model of your set-top boxes?

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[Sinnin]

One is a General Instrument. The best info as far as a model number goes that I can get is through the on screen menu and that is DCT. The other is a Motorola DCH3416.

[ComcastJoe]

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Sinnin wrote:

One is a General Instrument. The best info as far as a model number goes that I can get is through the on screen menu and that is DCT. The other is a Motorola DCH3416.

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I have our team looking into this for you. I will update you when I learn more.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[Shreve_35]

Solved