Video On Demand

[mpgaertner]

I too am having this issue. Using the same exact equipment (but on a new account with the same service level), it no longer works since we've moved. We qualify according to the terms and I've tried to login with my full comcast.net email address. Frustrating!

[ComcastJoe]

---

mpgaertner wrote:

I too am having this issue. Using the same exact equipment (but on a new account with the same service level), it no longer works since we've moved. We qualify according to the terms and I've tried to login with my full comcast.net email address. Frustrating!

---

Our team is looking into your issue. Someone from our team will reach out to you shortly.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[diane0311]

I am signing in using the email I used to access comcast which is xxxxxxxxxx@gmail.com.  This is the one that should be on file. 

[ComcastJoe]

---

diane0311 wrote:

I am signing in using the email I used to access comcast which is xxxxxxxxxx@gmail.com.  This is the one that should be on file. 

---

I edited your e-mail since we don't want people to post their e-mail address on a public forum.

You have to enter your e-mail address that ends with @comcast.net to use the Xbox app.

If you don't know it,  you can private message me your account number and I will look it up for you.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[grard2]

I am having the same issue in regards to Error 905. If you could offer me assistance that would be much appreciated.

[ComcastJoe]

---

grard2 wrote:

I am having the same issue in regards to Error 905. If you could offer me assistance that would be much appreciated.

---

Are you signed in with your primary account?

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[diane0311]

Thanks, what is your email address?  Or, how do I private message you?

[ComcastJoe]

---

diane0311 wrote:

Thanks, what is your email address?  Or, how do I private message you?

---

User CCCarole has wrote step-by-step instructions on how to send and read private messages:

At the top of each Forum page you will see a small white envelope 

This is the icon for Private Messages, referred to as ‘PM’s’.  A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public viewing the Forums.

The white envelope turns to yellow when you receive a PM. 

To open a PM to read it, double click on the yellow envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message.  You can also access this area by clicking on the Username in a Thread or post.  

Please send a private message to ComcastJoe.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[diane0311]

I don't see a small white emvelope.  The only envelope is the one marked email and when I click on that it takes me to comcast.  I see nothing about private email.   

[diane0311]

I found it.  Thanks

[Davidmcfadden40]

Same issue here

[vampalucard2121]

Still no solution found.. i have come up with an idea

so after my steps

clearing cache ,uninstall reinstall xfinity app , clearing cache again , changing my user name and password

using user name with and with-out  ( @Comcast.net )

removing hard drive and using USB Flash drive configured it to my xbox and recovering my gamertag and reinstalling xfinity app -------SAME RESULT -------- SETUP ERROR RESOURCE KEY NOT FOUND

Check this out

I have 3 xbox 360s  

two of those xboxes never had Xfinity app install (((NEVER))) So i decided to install Xfinity app on them and

BAM i was able to sign it , on that note after successfully signing into these xboxes i get a notice on screen claiming Authentication and then it says--- YOUR XBOX IS NOW REGISTERED TO YOUR XFINITY ACCOUNT

REGISTERED

I want to unregister my xbox from XFINITY from my  OLD account (WHICH BY THE WAY IS DEACTIVATED) so i can register MY NEW comcast account and user name

( my xbox is still linked to old xfinity account and thats what its looking for )

i have even gone as far as going to a friends house so he can log in with his username for xfinity and its still won't work error code 905

I understand that i could just use one of the other xboxes that work with the xfinity app

i want to use the one i am having trouble with

i shouldn't have to

So please, any help would be appreciated from Comcast Joe or Anyone of that matter...its been 2 weeks i've been going through this and repeating what i just posted

If you have a solution ,Post it ,,so that everyone that has this problem may come across this post and fix it when the solution becomes available

I'm still trying i'll keep everyone posted unless someone beats me to the punch

[ComcastJoe]

vampalucard2121 & Davidmcfadden40,

Please tell me your Xbox Live Gamertags so we can further look into your issues.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[vampalucard2121]

Vampalucard2121

[PASQUALE_M]

I LIKE ALOT OF OTHERS AM GETTING THE 905 ERRO WHILE TRYING TO LOG INTO THE XBOX APP.  COULD SOMEONE PLEASE FIX THIS!!!  I HAVE EVERYTHING NEEDED TO GET ACCESS TO THE APP.  IF YOU GUYS CANT FIX IT THEN DONT OFFER IT... MY FRIEND USES HIS FROM FIOS WITH NO PROBLEM.  MAYBE YOU GUYS SHOULD ASK THEM HOW TO FIX IT.

[ComcastJoe]

---

PASQUALE_M wrote:

I LIKE ALOT OF OTHERS AM GETTING THE 905 ERRO WHILE TRYING TO LOG INTO THE XBOX APP.  COULD SOMEONE PLEASE FIX THIS!!!  I HAVE EVERYTHING NEEDED TO GET ACCESS TO THE APP.  IF YOU GUYS CANT FIX IT THEN DONT OFFER IT... MY FRIEND USES HIS FROM FIOS WITH NO PROBLEM.  MAYBE YOU GUYS SHOULD ASK THEM HOW TO FIX IT.

---

Our team is currently working on your issue. I will update you when I learn more.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[PASQUALE_M]

Forget it Joe I fixed it myself.  The problem was I needed to log in under the primary account holder.  I forgot that info because its been awhile since we needed to log into anything using the primary account info.  But thanks anyhow.

[ComcastJoe]

Hi all,

If you post on this thread, can you please also include your Xbox Live gamertag so we can easily assist you.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[Daved90]

Hello, 

I am also recieving the error 905 even though I am a triple play plan with most of the premium channels and I have an xbox live gold membership and I still get the error 905. I have a DCH3200 Motorola cable box and it has On-demand capabilities.

[Howkeenyouare]

Hey Joe have your team look into my issue too. I've got the same 905er

[ComcastJoe]

---

Howkeenyouare wrote:
Hey Joe have your team look into my issue too. I've got the same 905er

---

Daved90 & Howkeenyouare,

Can you please give me your Xbox Live gamertags so we can further assist you.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[DarthSirkish]

Same issue.

[PittPaz]

Hey everyone, I figured out the solution for this (in my case, anyway).  

I was trying to log in with my Gmail email address, which is on my primary account.  However, I kept getting the 905 error.  I had to log in with my actual Comcast ID.  If you're getting this error and trying to log in with an external email address, try logging in with your Comcast ID instead.   

[Mardys]

I'm having the same error, and like Vamp have a closed account linked to my Xbox. My Gamertag is Strife Is Back

[ComcastJoe]

---

Mardys wrote:

I'm having the same error, and like Vamp have a closed account linked to my Xbox. My Gamertag is Strife Is Back

---

A ticket has been opened for you and we are looking into your issue.

Someone will reach out to you shortly.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[Xtrememan]

I'm having the same error, code 905, XBL Gamertag is Xtrememan25, and I'm signed up for all that stuff.

[ComcastJoe]

---

Xtrememan wrote:

I'm having the same error, code 905, XBL Gamertag is Xtrememan25, and I'm signed up for all that stuff.

---

You must be signed in with the primary log-in on your account. The e-mail that you have associated with this Help & Support forums account is not the primary user.

Try signing in with the full primary account (john_smith@comcast.net) and see if it works. If you do not know who the primary is, let me know and I will send it to you in a private message.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[BeaverGear]

Having the same error. Using primary account. Gamertag is BeaverGear.

[kevinlavene9526]

I'm having the same error, and like Vamp and Strife, I have a closed account linked to my Xbox. My Gamertag is WHEREAREMYPANTS

[Spankerton]

I have the same exact problem. Gamertag is Spankerton II

[lloydstarr]

ComcastJoe:

Can I assume from this thread and the requiements that thoese of use who are using a Tivo box can't use this service?

[boriqua940]

Can anyone help me solve this error code 905? please!

[vampalucard2121]

So COMCASTjoe

whats the story,  i thought you said someone will get back to US  SHORTLY.. i have yet to recieve a phone call and its been 3 1/2 weeks calling and posting--you asked for my gamertag and i didn't get an e-mail or response---even a an idea that you may have would help

No TIVO Box

No Smartcard Box

Two xboxes work with xfinity app

Third Xbox doesn't ( this one i want to work, I shouldn't have to use the others )

Using Primary account user name  and password ( Obviously - because it worls on the other xboxes )

clear cache

uninstalled-reinstalled

reset modem

Called comcast and xbox---called xbox and went three way calling with comcast ( not a CLUE )

I think our main goal here is to UNREGISTER THE XBOX from an OLD account

I am the Primary User and all info is mine

old account was in my ex's name

Can you please unregister my Xbox from old xfinity account here is my serial to my xbox

6236173 84505

I even unregistered and reregistered with xbox live

Otherwise

making my own assumption

if you ever buy an xbox used and it had xfinity app on it  OR

moved to a different location and got NEW service ( not transfered service )

YOU WILL NOT BE ABLE TO USE XFINITY APP

because ithe XBOX is registered to someone else or it is linked to old comcast account

[vampalucard2121]

Or the people on here with the same error 905 -including myself

have super duper rare xboxes that don't like xfinity app-

faulty xboxes (only with xfinity)

or internal memory within the xbox that you CANT access  

[ComcastJoe]

---

lloydstarr wrote:

ComcastJoe:

Can I assume from this thread and the requiements that thoese of use who are using a Tivo box can't use this service?

---

Cablecards are supported but you need Xfinity High Speed Internet and Xfinity Cable to use the app. You also need to be logging in with your Comcast.net e-mail address and not with another type of address.

---

boriqua940 wrote:

Can anyone help me solve this error code 905? please!

What is your Xbox Live Gamertag?

---

vampalucard2121 wrote:

whats the story,  i thought you said someone will get back to US  SHORTLY.. i have yet to recieve a phone call and its been 3 1/2 weeks calling and posting--you asked for my gamertag and i didn't get an e-mail or response---even a an idea that you may have would help...

We are still working on it. I am sorry for the lack of communication. I am trying to have someone from our team call you soon. 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[BeaverGear]

and the rest of us? Are you going to help us out, too? This is pretty ridiculous. You guys preach on about xfinity for xbox, but it doesnt work and have no solutions. What's the point?

[ComcastJoe]

---

BeaverGear wrote:

and the rest of us? Are you going to help us out, too? This is pretty ridiculous. You guys preach on about xfinity for xbox, but it doesnt work and have no solutions. What's the point?

---

Our team is currently working on your issue. Someone will reach out to you shortly.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[boriqua940]

My gamertag is techgamefanatic

[samdev]

Same issue. I have Comcast digital preferred and XBL and I get 905. My XBL gamer tag is 'Masti Maniac'. Forgot to add: I don't know what my primary ID is since I cannot find it anywhere on my comcast account settings page (sigh...you would think that I could easilty find it).

[vampalucard2121]

From this page click MY ACCOUNT very top right sign in and from that page TOP MIDDLE

USER & SETTINGS

It will be the drop down box first thing, you can't miss it

if you can't access the page with your user name and password maybe your not the account holder and your just a secondary and don't have permissions

[thetshot]

Same error for me.  I have the proper subscription, I have three xboxes, two of them work perfectly with xfinity, however one gives me error code 905.  I am signing in with proper email from comcast.  My Gamer tag is thetshot.  Joe can you help.

[j25520]

Same error for me:  I'm a new customer and was unable to login at first under my username (I tried right after my install), so I tried my parents account..which worked.  Now everytime I try to login to my account I get the 905 error. I can login to xfinity on the web, and my android tablet... but not xbox.

Really disappointing that it's taking this long to come up with an answer. I'm a new customer with a 2 year contract, but as far as I'm concerned you're not delivering on the services offered & breaking the contract, and I will switch providers if this isn't finally addressed soon.

My xbox has to be linked to my parents account somehow, and similar stories in this thread seem to say the same thing.  

xbox gamertag is Jbe3rd

[swizton]

I am having he same 905 error also.  I had the xbox and xfinity app working fine on another account.  I moved and am using my parents account and I get the "Error 905" issues everyone else is getting. Please help.  Gamertag: Swizton

[#44]

Hi!

I am having the same 905 Error code issue.

I used the primary account to sign in, and used the full email address.

I also fulfill all the Xfinity requirements.

My Gamertag is Bellazor713. Please help.

[TheHellsage]

Frankly, Joe, you should stop with your persistent copypasta of the generic PR statement "we're looking into it and will get back to you shortly," but I know that's probably part of the rules of being a support agent, so I won't bother.

I've been having a lot of issues myself involving this Code 905 error. After entering all of the pertinent account information to the system, using the Comcast ID and my correct password, it returns this exact message: "Error905 resource key not found." 

Is it possible that there's an issue arising because my username is not the primary one on my account? Or is it something else? Feel free to PM me about it, even if the only of explaining is using all the "technical mumbo-jumbo." I'm a giant computer nerd anyway, so I'll understand it.

[4Getts]

I could log in with an account that just gets basic on a tv that only has the digital converter but cant log in with my account that gets all channels on the same tv.  So the requirement to have a cable box is not true since i was able to log on using a basic account with only a converter.    So what is the issue with this error message.

[Mikeshahan]

Sameproblem. Gamer tag Pickled Pup

[j25520]

After doing more research, this error & the attention it's receiving is just unacceptable.  The first post in this thread was now two months ago.  

"looking into it" makes no sense to me.  As a software developer myself, you have error codes so you can trace errors.  Ours is 905. Unless it was poorly developed, it should be immediately clear to the development team what the problem is.  And it seems to be a clear trend of people saying they signed on with another account, and they can't sign in with their new/different account.  There's your bug.  At least give us a timeframe on when this will be fixed.  Your current suggestion that they're still looking into it after two months is pretty frightening, actually.

[claudiacslls]

Hi Comcast my son has been trying to log in to the xbox 360 xfinity app but everytime he tries it says this Error905 resource key not found Code 905 it has been saying it ever since we moved here at the house we lived before he had used the xfinity app and it would work fine we have everything meet all the requirments can you guys please fix this and if you have to know his xbox 360 gamertag is LiilMan916 hope this gets fixed asap!

[hojo415]

same error, gamertag iYoshi415