Video On Demand

[porrez5]

My family has had Comcast Xfinity and the Triple Play service for years now. I'm trying to access the Xfinity app on Xbox 360 but I'm getting error code 4004 after it says it authenticated, but then it says Authentication Failure due to if i remember right something about the License Server not being available. I can't even put my comcast username or password. How am I supposed to be able to use this service? I can access xfinity on the laptop and my iphone but not on the Xbox 360. Somebody please help i've called comcast and they said they couldn't help me both in the cable department and Internet. Help or advise? I've tried deleting and reinstalling the app but no luck!

[KLLCharlton]

How about getting the error code 4004 after the authentication screen.

[ComcastEric · Accepted solution]

Please see the FAQ:

http://forums.comcast.com/t5/XfinityTV-Online-Help/Xbox-360-FAQ/td-p/1238627

Error 4004 means that you're not on the Comcast network.  Are you accessing it from a location that has Comcast Internet service?

[jjdunford]

I am away at school but my family has comcast tv and internet. Is there a way of getting around the 4004 code on my xbox 360

[porrez5]

I'm in the same boat but i just read this:

If you are getting an Error 4004 message, that means you are outside of Comcast network and the service is unavailable.

My school has charter as its carrier for internet and cable...i was very excited for this app coming out!

[AustinRose]

Hey, I have xfinity internet, as well as xfinity on demand both running at my house and yet I am still getting error 4004 when trying to log in on the xbox. Can someone please help me with this?

[i-am-nerdburg]

Error 4004 means that you're not on the Comcast network.  Are you accessing it from a location that has Comcast Internet service?

[i-am-nerdburg]

Error 4004 means that you're not on the Comcast network.  Are you accessing it from a location that has Comcast Internet service?

[AustinRose]

yes I am

[i-am-nerdburg]

I've been seeng a few reports of this around the web, I'll ask Comcast to look into the issue.

[thechad4]

I am getting the 4004 error code with the Xfinity app. I am a Comcast subscriber and am in a Comcast service area (I double checked) and yet the app still doesn't work. I know there are several areas close by that are not servied by Comcast, but since mine area is a Comcast area there shouldn't be an issue. Is there a fix coming to this issue soon?

[BruceW]

I don't think being in an area served by Comcast is quite enough. I think you need to actually be using Comcast's internet service.

[uxbox]

i am trying to get xfinity on my Xbox...I have xfinity internet and tv and still get 4004 code! what gives!?

[uxbox]

also still getting 4004 as well as 999 and 7000

[reasd]

Hello,

Error 4004 means that you're not on the Comcast network.  Are you accessing it from a location that has Comcast Internet service?

Per ComcastJoe response 03-28-2012 06:36 AM

Are you still getting Error 7000? This was an internal error that should now be resolved. Let me know if you are still having any issues.

Error 999

I did a search on the web and found that this error maybe with everyone trying to login the server is probable overloaded.

[jmart82]

it keeps telling me xfinity license server unavailable, code 4004 when i try to log in. been 3 days now.

[moore512]

Hi, I am subscribed to both comcast internet and premium TV at my residence. I am currently away at college and I am trying to access the Xfinity Xbox app at school, however, every time I try to get into it I get the 4004 error code and never even get a chance to log in with my Comcast account username and password. I herd somewhere that because I am not connected to the modem at my house associated with my account I will not be able to use the app at school, is this true?

[i-am-nerdburg]

Error 4004 means that you're not on the Comcast network. You don't need to be connected to your particular modem, just on Comcast's network.

[ComcastJoe]

---

moore512 wrote:

Hi, I am subscribed to both comcast internet and premium TV at my residence. I am currently away at college and I am trying to access the Xfinity Xbox app at school, however, every time I try to get into it I get the 4004 error code and never even get a chance to log in with my Comcast account username and password. I herd somewhere that because I am not connected to the modem at my house associated with my account I will not be able to use the app at school, is this true?

---

You need to be on Xfinity Internet to use the Xbox 360 App. Are you using Xfinity Internet at school?

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[g2performance]

yo man the majority of us are in school why should it matter, this app is pretty kool and i can't use it on my xbox because im not in the comcast network? it works fine on my computer but my pc is too small and i want to watch streaming HD shows on my TV. It doesn't make since. 

Im international falls minnesota. the code is : 4004 I'm not in some stupid comcast network, so why is it working on my pc.

[hairwomen43]

I have not been able to use the app since its release, I have comcast internet, phone, and tv with on demand. The app starts up and goes the authenticating screen and says authenticated but directly after goes to authentication failure screen with error 4004.

"The Xfinity license server is unavailable, please close the app and try agian later"

I have comcast internet and am at home trying use the app but past few weeks ever since release this is all it been giving me.

Atleast you guys finally let us use HBO Go app as I can use that and netflix to pass da time in intill I can access your Xfinity app.

[wizll]

I just started to get this error today. Was working fine before. Same network, xfinity Internet, nothing has changed other than the app saying error 4004 now.

[Brianwt66]

I was watching a show 2 hours ago on the app, and now I'm getting the 4004 error. What is the deal?

[ComcastJoe]

hairwoman43: Please private message me you Comcast.net e-mail address. The one you are using on these forums is an AOL account. I will need your Comcast.net address so I can further looking look into your account.

wizll: Our team is looking into your issue now and I will update you when I learn more.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[ComcastJoe]

---

Brianwt66 wrote:
I was watching a show 2 hours ago on the app, and now I'm getting the 4004 error. What is the deal?

---

Our team is looking into your issue now; I will update you when I know more.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[cutino4]

I'm also having the same problem. I kept trying to see if xfinity worked on my xbox and it kept giving me errors. All along i thought there was an xfinity update going on or that xbox live was acting up so i left it at that for a while. And then today i tried it again after a long time of not messing with the xfinity app on xbox and it still gives me an authentication failure. And i thought something might be wrong because it's stupid that just because i had to move away for college i cant get xfinity. I mean if the app is meant to work only if i had xfinity cable then why in the world would i even download it if i can just turn on my tv back at home? its dumb. Then i find this and i read and read and now i see i'm not the only one with this problem going on. I tried it again and this is what it gives me, and it is not the first time it gives me code errors.

Authentication Failure

The XFINITY License Server is unavailable

Please close the application and try again later.

Code 4004.