Video On Demand

[dingle]

After entering my accoint info I'm getting "We could not detect a compatable cable modem  Code 806".

I've got tripple play, two dvr boxes, a Arris TM402P/110 cable modem.

My Xbox is conntected via cable to my router (Linksys SRX 400) which is commected to the Arris. My Xbox tests OK for XBox Live connectivity.

[mtamborra]

looks like nobody answered you, I have the same exact issue and similar setup....did you happen to find a solution to this yet?

[dustycpu]

How old is your modem? I get the same message. I'm wondering if they're going to force you to get a DOCSIS 3 modem.

[dingle]

No other replies and I have not found a fix. The Arris is a telco modem supplied by Comcast so it's hard to imagine that it is not supported.

[ComcastJoe]

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dingle wrote:

After entering my accoint info I'm getting "We could not detect a compatable cable modem  Code 806".

I've got tripple play, two dvr boxes, a Arris TM402P/110 cable modem.

My Xbox is conntected via cable to my router (Linksys SRX 400) which is commected to the Arris. My Xbox tests OK for XBox Live connectivity.

---

A D2 or D3 modem is required (see http://mydeviceinfo.comcast.net/ for a list of supported modems).

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[dingle]

Joe,

The listyou linked to says my TM402P is Docsis 2.0. 

Am I missing something?

Regards,

Mark

[ComcastJoe]

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dingle wrote:

Joe,

The listyou linked to says my TM402P is Docsis 2.0. 

Am I missing something?

Regards,

Mark

---

Plaese try now and let me know if it works.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[Bandepapa]

I have the same problem and I have a d 3 cable modem

[dingle]

No Joy. Still getting a 806.

[ComcastJoe]

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dingle wrote:

No Joy. Still getting a 806.

---

I have our team looking into this for you. I will update you when I learn more.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[aroades]

Same error code here.  I have a Comcast-provided Ubee modem.  Called and opened a ticket over the weekend but haven't heard anything back yet.  

[StrongH2o]

I'm getting the same code.  I have a Motorola SBG6580 DOCSIS 3.0 Wireless Cable Modem.  My Xbox connects wirelessly.  I don’t have any problems connecting to Xfinity on any other device.

[ComcastJoe]

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aroades wrote:

Same error code here.  I have a Comcast-provided Ubee modem.  Called and opened a ticket over the weekend but haven't heard anything back yet.  

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What is the model of your Ubee modem?

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StrongH20 wrote:

I'm getting the same code.  I have a Motorola SBG6580 DOCSIS 3.0 Wireless Cable Modem.  My Xbox connects wirelessly.  I don’t have any problems connecting to Xfinity on any other device.

---

Do you have any boxes in your home that has On Demand?

Are you a Residental Xfinity High Speed Internet subscriber?

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[StrongH2o]

Yes to both questions.  And yes, my xbox live subscription is current. 

[ComcastJoe]

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StrongH2o wrote:

Yes to both questions.  And yes, my xbox live subscription is current. 

---

I just reset your modem, please try again in a few minutes.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[StrongH2o]

Thanks but still not working.  Not sure what qualifies as a few minutes or if I waited long enough.  But, I'm still getting Code 806.  Frustrating.  Thank you for your time and efforts though.  I'll try again this evening.

[ComcastJoe]

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StrongH2o wrote:

Thanks but still not working.  Not sure what qualifies as a few minutes or if I waited long enough.  But, I'm still getting Code 806.  Frustrating.  Thank you for your time and efforts though.  I'll try again this evening.

---

Our team is further looking into this for you. I will update you when I learn more.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[Bandepapa]

I a, still having the same proble m...I am using a wireless router along w an ubee d3 cable modem

[ComcastJoe]

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Bandepapa wrote:
I a, still having the same proble m...I am using a wireless router along w an ubee d3 cable modem

---

Our team is looking into this for you.

I will update you when I learn more.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[jake51s]

Hello, I'm having this same issue with a Motorola SB6120 modem on a wired network connection.  Xfinity phone support has been unsuccessfule resolving this so far, are there any suggestions?

[StrongH2o]

No one at Comcast can help me either. Sorry. Seems like they were totally unprepared for this.

[DC_Loud]

I was getting the same 806 error code with an Motorola SB6121 modem, and I called the 1-877-599-1846 Xfinity on Xbox support number. He had to update my account & push a new file to my modem/reset a few times. But it started working.

I am curious why these account codes/modem files weren't already in place, or at least in the process of rolling out (maybe they are, I just was unlucky)

Basically, it took some time but it started working. It's comcastic! (I don't think they use that line anymore)

[fps862]

I am receiving this error code for some reason. I just got a new xbox and transferred all my data over. I go to watch some on demand, and was asked to log in. Which I put in my email and password and this error came up. I was using the app just fine on my old xbox and now it isn't working. I hope its not just me getting this error for no reason.

[fps862]

i am still having this issue, if someone could answer or if there is any update on the situation, i would appreciate a response.

[MTLott]

Bump. Is this going to get fixed.

Just tried this with a DOCSIS 3.0 SB6120 ... nothing ... Modem rebooted after trying the first time but the app still gives a Code 806.

[StrongH2o]

I get so frustrated with Comcast so I've given up.  It's just what I've come to expect from them.  Mine still not working either with a DOCSIS 3.0 modem.

[dpeling]

I am also getting this error. All the setup seemed to go fine on the Xbox 360, until it pushed back this code. I am connecting via an Arris WBM760 cable modem.

[Anon93684]

I'm getting this too, with my Motorola  SB5160 which is D2 compatible.   C'mon Joe - whats the deal?

[Barticus]

I have the same 806 code with a Motorola SB6120 Docsis 3.0 cable modem.

[bosoxgal]

Receiving error code 806 when attempting to setup Xfinity app on Xbox 360. Modem is a Scientific Atlanta 2100R2 which is showing as DOCSIS 2.0 which should be compatible. Help!

[ComcastJoe]

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bosoxgal wrote:

Receiving error code 806 when attempting to setup Xfinity app on Xbox 360. Modem is a Scientific Atlanta 2100R2 which is showing as DOCSIS 2.0 which should be compatible. Help!

---

Our team is looking into your issue.

Someone will reach out to you shortly.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[dingle]

Joe,

What's the status on this? It's been almost two months and for sure no one has "reached out" to me. I sent you a offline message volunteering to help debug the problems but never got a response.

Thanks,

Mark

[ComcastJoe]

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dingle wrote:

Joe,

What's the status on this? It's been almost two months and for sure no one has "reached out" to me. I sent you a offline message volunteering to help debug the problems but never got a response.

Thanks,

Mark

---

Can you private message me the Comcast.net e-mail address and Xbox Live Gamertag that you are using? 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[HDJEEP]

Looks like it's been more than 4 months since the last update...are there any solutions available? 

I just upgraded to a new modem today (Motorola SURFboard SB6121), which is on the Comcast certified list, and I get this same error code Xbox App: Code 806. Very frustrating.

[ComcastJoe]

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HDJEEP wrote:

Looks like it's been more than 4 months since the last update...are there any solutions available? 

I just upgraded to a new modem today (Motorola SURFboard SB6121), which is on the Comcast certified list, and I get this same error code Xbox App: Code 806. Very frustrating.

---

What is your Xbox Live gamertag?

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[narceron]

Hey guys,

I am getting an 806 error, I have a gold subscription, the required internet and cable subscriptions, and my modem is on the approved list.

Please assist me.

[keelermc]

Hi all,
Still see no real resolution from comcast on this. I am having same issue. D3 cable modem. Wireless network. Currently Xbox gold subscription. Router is good. On demand is good. I can do almost anything but run this app. Either the app is bad or the server is bad.
Anyone get this to work yet?

[dingle]

FWIW, Comcast support fixed this problem for me a long time ago. I was told it was a cable modem provisioning issue.

[Reddlowe]

I'm having the same problem. I have a Linksys WCG200. It's rated at D 2, so it should work. Any help would be appreciated.

[ComcastJoe]

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Reddlowe wrote:

I'm having the same problem. I have a Linksys WCG200. It's rated at D 2, so it should work. Any help would be appreciated.

---

What is your Xbox Live Gamertag?

Thanks,
Joe
XfinityTV.com/Xfinity.com Support

[chiselmonkey2k5]

I'm also getting a code 806

[Balex94]

Should someone IM their tag?