This has been incredibly frustrating. A few days passed and I was not called back. So I called Comcast back and they explained that I needed to speak to the billing department because billing needed to manually add a "special code" to my account to get it working, but they were closed and had to call back again.
When I called the billing department the next day, billing said that they actually couldn't resolve the issue and "didn't know why" I was told to talk to them. So billing transferred me to technical support, and technical support put me on hold twice for about 20 minutes, then came back and said the billing department actually needed to do it.
So they transferred me back to billing AGAIN!!! This time, I chose the option for a representative to call me back when they were available. Sure enough, the next billing rep says that there's actually another "xbox department" that needed to resolve the issues, but I couldn't speak directly to them. So they put me on hold again, then came back on the phone and explained that it IS a code issue, but that their documents didn't explain what actual code to put in on my account.
I am still on hold, and beyond frustrated with this. Customers shouldn't be dealing with these issues and back-and-forth like this. It's like nobody knows what to do.
I'll post another update soon, hopefully once it's resolved, and I'll try to communicate the info they said fixed it...
