tobythesandwich wrote:
Just an update. They have ahd time to change the text for the Code 802 to say that I am trying to login with a secondary account.
This is ridiculous though. I can't believe Xfinity/Comcast released this with it's obvious faults. It's like they didn't even beta test it. Seriously. Whoever was in charge fo this department needs to be fired. Not to mention customer service has been down right pathetic.
But your PRIMARY account IS your registered Email unless you have changed it. There is only ONE email to my Xfinity account. And it STILL isn't working. You can get your "primary username" but when I attempt to use it in place of the email I am told the username/password is wrong. Which neither is. But when I try the email I am told it's not the primary account.
No wonder Fios is doing so well for themselves.
Can you private message me the log-in you are using.
User CCCarole has wrote step-by-step instructions on how to send and read private messages:
At the top of each Forum page you will see a small white envelope
This is the icon for Private Messages, referred to as ‘PM’s’. A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public viewing the Forums.
The white envelope turns to yellow when you receive a PM.
To open a PM to read it, double click on the yellow envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.
Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe
