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New Visitor
Posts: 1
Registered: ‎05-25-2009

cant get on demand

It says one moment please.channel should be available shortly but never appears.I have no problem with tv upstairs.....
Cable Expert
WarEagle57
Posts: 10,584
Registered: ‎12-31-2004

Re: cant get on demand

[ Edited ]
This sounds like a weak signal.  Check the connections to the cable box, especially the incoming coax, and eliminate any unnecessary splitters. 

To check signal strength with a Motorola box, turn off the box with the remote, then within two seconds hit "OK/Select."  This will bring up the diagnostics screen.  Select "Inband Status" (probably page d04) and look for "SNR" for the tuner(s).  This value should be in the mid to upper 30s.  You may be able to improve the signal strength by adding a signal amplifier to the incoming cable line.
Message Edited by WarEagle57 on 05-25-2009 09:46 AM
Visitor
Posts: 1
Registered: ‎05-12-2008

Re: cant get on demand

I am experiencing the same problem.  I turned off the box and pressed the "OK/Select" button but did not the diagnostic screen. HELP!
Cable Expert
WarEagle57
Posts: 10,584
Registered: ‎12-31-2004

Re: cant get on demand

You have to hit "OK/Select" immediately after turning it off -- and turning the box off doesn't mean unplugging it.