Reply
New Visitor
Posts: 1
Registered: ‎11-12-2011

on demand movie keeps freezing up

The movie I am attempting to watch on demand keeps freezing.  When I pressed  stop and  play, the movie started completely over.  I attempted to fast forward to the part where it froze, but then it froze again and would do anything. I finally just stopped it and started over.   Any suggestions?   

 

Silver Problem Solver
Posts: 13,999
Registered: ‎06-17-2008

Re: on demand movie keeps freezing up

unplug the box and plug it back in to reset it.  If that does not fix it call comast and have a reset sent, if that does not work call and get a tech out.  if your viewing is interruped dont go back to the show go to saved programs on demand and it will start where you left off.

Official Employee
Posts: 1,561
Registered: ‎09-20-2011

Re: on demand movie keeps freezing up

 

Thank You
-Keisha-
Contributor
Posts: 5
Registered: ‎06-01-2011

Re: on demand movie keeps freezing up

mine has been freezing for the last two days...did the reset work?