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New Visitor
sue228
Posts: 1
Registered: ‎11-12-2011

on demand movie keeps freezing up

The movie I am attempting to watch on demand keeps freezing.  When I pressed  stop and  play, the movie started completely over.  I attempted to fast forward to the part where it froze, but then it froze again and would do anything. I finally just stopped it and started over.   Any suggestions?   

 

Silver Problem Solver
rog286713
Posts: 13,999
Registered: ‎06-17-2008

Re: on demand movie keeps freezing up

unplug the box and plug it back in to reset it.  If that does not fix it call comast and have a reset sent, if that does not work call and get a tech out.  if your viewing is interruped dont go back to the show go to saved programs on demand and it will start where you left off.

Official Employee
ComcastKeisha
Posts: 1,561
Registered: ‎09-20-2011

Re: on demand movie keeps freezing up

 

Thank You
-Keisha-
Contributor
c_smith2
Posts: 5
Registered: ‎06-01-2011

Re: on demand movie keeps freezing up

mine has been freezing for the last two days...did the reset work?