Video On Demand

[zanne53]

Can someone tell me what code 2400 is? Trying to get on xfinity from xbox 360 and it say's I'm not a customer and I have been for years and have triple play and on demand.

[ComcastJoe]

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zanne53 wrote:

Can someone tell me what code 2400 is? Trying to get on xfinity from xbox 360 and it say's I'm not a customer and I have been for years and have triple play and on demand.

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Do you have a cable box with access to On Demand in your home?

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[zanne53]

Yes I do Joe

[ComcastJoe]

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zanne53 wrote:

Yes I do Joe

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I will have our team further look into it but what is your Xbox Live Gamertag?

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[zanne53]

Gamertag: SuzanneJack

[ComcastJoe]

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zanne53 wrote:

Gamertag: SuzanneJack

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Thank you.

Our team is looking into your issue now. Someone will contact via phone within the next 72 hours. If they do not reach you, they will leave a message so please check your messages.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[zanne53]

You are the best Joe!

[jensigne84]

Was there a solution to this? or a number to call and troubleshoot?  I am having a similar issue with some regular network shows - not premium channels.  Gamertag jensigne84.  Sorry if I missed the solution somewhere!!

[ComcastJoe]

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jensigne84 wrote:

Was there a solution to this? or a number to call and troubleshoot?  I am having a similar issue with some regular network shows - not premium channels.  Gamertag jensigne84.  Sorry if I missed the solution somewhere!!

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Our team is looking into your issue now. Someone will contact via phone within the next 72 hours. If they do not reach you, they will leave a message so please check your messages.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[zanne53]

Well they did contact me three times in a row and kept hanging up, so I gave up. Still not able to get it!

[jfarrell24]

I am receiving the same error message.  I have On-Demand and HBO.  My gamertag Monkaaay24.

[zanne53]

I found out what the problem is. You can only access what you pay for. In other words, movies are still paid for just like on demand, so if you what to watch a movie, you have to pay for it just like renting one on, on demand. Why even have Xfinity on Xbox??

[ComcastJoe]

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jfarrell24 wrote:

I am receiving the same error message.  I have On-Demand and HBO.  My gamertag Monkaaay24.

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Our team is looking into your issue now. Someone will contact via phone within the next 72 hours. If they do not reach you, they will leave a message so please check your messages.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[mstewart335]

I no this forum old but im having that problem when i first downloaded app hbo and showtime worked just fine but now it shows 2400 and its really frustrsting my gamertag is .. DeViL H3aDsHoT

[Queen-Evie]

mstewart, please do not post the same issue in multiple places. You have a topic here http://forums.comcast.com/t5/XfinityTV-Mobile-Apps/xbox-app-code-2400/m-p/1673037

Please keep all discussion of your issue in that topic.