Video On Demand

[bethontheharbor]

Xbox live rep had no idea what this code is so Im asking here for any help.

We have full cable service here, as well as internet. But when we try to run the app it errors out at authentication.

[urparanoid]

Getting the same issue here.  I'm assuming it is some sort of issue on Comcast's end, but haven't bothered to contact them yet.

[rog286713]

the error is always on comcasts end.  Are you trying to log in to the app with the primary account holders credentials?

Do you meet all these requirements.?

To watch XFINITY TV directly on your Xbox 360 you need the following:

 -XFINTIY TV (Digital Starter w/ a On Demand STB connected to at least one TV in the house.)

-XFINITY Residential Internet Service (Business Class not eligible)

-An Xbox 360 console and Xbox LIVE Gold subscription

-A D2 or D3 modem (see http://mydeviceinfo.comcast.net/ for a list of supported modems)

-XFINITY TV App installed (the XFINITY TV App is available from the Xbox Marketplace)

-The primary account holder's Comcast ID or Comcast.net address and password (make sure entire e-mail address is entered)

[bethontheharbor]

solved the problem, had to do a direct connect to the modem/router from comcast, and not through the line on my second router.