Voice Mail

[cstaver]

I get the following error message when trying to use call manager.  It happens on 2 different computers and happens with firefox, internet explorer, and chrome.  I am updated to the latest version of java.

A network service error has occurred.

---

method:	GetVoiceFeaturesRequest
msg:	system failure: java.lang.NullPointerException
code:	service.FAILURE
detail:	soap:Receiver
trace:	com.zimbra.common.service.ServiceException: system failure: java.lang.NullPointerException ExceptionId:btpool0-4947:1318004038263:8301151904874d18 Code:service.FAILURE at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248) at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:449) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:274) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:158) at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:291) at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:212) at javax.servlet.http.HttpServlet.service(HttpServlet.java:725) at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:181) at javax.servlet.http.HttpServlet.service(HttpServlet.java:814) at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:511) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1166) at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:79) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157) at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81) at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:132) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157) at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:388) at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:218) at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:182) at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765) at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:422) at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230) at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114) at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152) at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:230) at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152) at org.mortbay.jetty.Server.handle(Server.java:326) at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:543) at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:946) at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:756) at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:218) at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:405) at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:410) at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:451) Caused by: java.lang.NullPointerException at com.zimbra.cs.voice.velodrome.voicemail.GetUMSubscriberSummary.invoke(GetUMSubscriberSummary.java:51) at com.zimbra.cs.voice.velodrome.VelodromeVoiceStore.getVoiceMailAttrs(VelodromeVoiceStore.java:108) at com.zimbra.cs.service.voice.GetVoiceMailPrefs.process(GetVoiceMailPrefs.java:63) at com.zimbra.cs.service.voice.GetVoiceFeatures.process(GetVoiceFeatures.java:108) at com.zimbra.cs.service.voice.GetVoiceFeatures.handle(GetVoiceFeatures.java:54) at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:420) ... 32 more
request:	dvontish@comcast.net0_146dd29b30895a1abc0e9c7e5d0d89a4bab68335_69643d33363a37366262383135372d376432362d343464372d383733622d3038653238646530383061633b6578703d31333a313331383034373138343435303b76763d313a303b747970653d363a7a696d6272613b

Chris

[ComcastAnthony]

cstaver,

  Your issue should now be resolved.  Please check and let us know.

[wade5bowman5]

I am getting the same message

[gweiss_680]

I too am experiencing the same error. This message below just came up when I tried again to access the Voice Center Preferences, a moment ago:

 The Digital Voice Center is currently unavailable.

We apologize for this inconvenience. Comcast Technical Support is currently working on the problem. Please try again later.

If this problem persists, call Customer Service at 1-800-COMCAST

[pooky123]

I am getting that same error message. Can you tell me how to fix it?

[cstaver]

It appears to be corrected and is working fine now. Thanks.

Chris

[ComcastKeisha]

cstaver---

Sorry that you were experiencing issues. I am happy to hear that your issues have been resolved.

[ComcastKeisha]

All,

Sorry about the issues you are having. If you are still experiencing issues please respond and let me know so that we can get your issues resolved.

[pooky123]

I am still having issues. I called sutomer support and they were supposed to fix it but it is not fixed.

[ComcastKeisha]

pooky123----

Sorry about the delay. I have escalated your issue and someone will be in contact with you soon to resolve this matter.

[bwroberts]

I also am having the same problem.  I sent an email and got a response that "there are no outages in your area affecting online voice account management", with instructions on how to do some of the stuff through the phone.

Any help in resolving this issue is greatly appreciated.

[ComcastKeisha]

bwroberts---

Sorry about the issues that you are receiving. I have escalated your issue and someone will be in contact with you soon.

[jgruszka30]

I am also getting the error message.  How do I get it fixed?

[cadavevt]

I receive this same exact error message when I try to use Call Manager. All browsers - Internet Explorer, Foxfire, Chrome.  I see a number of people are experiencing this however, I did not see any resolution or help posted by Comcast.  What is the fix? Comcast please help!

[gweiss_680]

Mine is finally fixed, but I do not know what Comcast did to fix it.

[jgruszka30]

gweiss,

I was wondering if you contacted Comcast any other way besides this forum?  Mine is still not fixed and I have seen in the earlier part of the thread that comcast was responding but I have not seen anything since then...

Thanks!

[ComcastKeisha]

jgruszka30---

I have escalated your issue and someone will be in contact with you soon.

[ComcastKeisha]

cadavevt ---

Sorry about the issues that you are experiencing. I show that you have a open ticket for this issue already. I have escalated this ticket and someone will be in touch with you soon.

[jeffreybokor]

I have this problem too.

[joeray]

I get the same error message when I try to add a number to call screening.

[gweiss_680]

I also sent an email to Comcast thru the "Contact Us" link at the bottom of the mail.comcast.net page.

Problem: General Inquiry
Comments:
Please Help!   I'm unable to access the Voice ''Call Manager'' Preferences page to
change "Number of Rings" setting. 

I get a "Network Service error"
Method:  GetVoiceFeaturesRequest
Msg:   system.failure: java.lang.NullPointerException
 

[stephenvhorton]

I too am getting this error, and have attempted to get it resolved with no success.  Please tell me what needs to be done to fix this, I cannot access mutliple options.

[marciefranks]

I am getting the network error message when I try to use call manager as well.  please let me know what i do to do to fix this problem. thanks.

[ComcastKeisha]

jeffreybokor----

Sorry about the issues you are having. I have escalated the problem you are experiencing and someone will be in touch with you soon.

[ComcastKeisha]

joeray---

Sorry about the issues you are having. I have escalated the problem you are experiencing and someone will be in touch with you soon. 

[ComcastKeisha]

gweiss_680--

Sorry about the issues you are having. I have escalated the problem you are experiencing and someone will be in touch with you soon. 

[ComcastKeisha]

stephenvhorton--

Sorry about the issues you are having. I have escalated the problem you are experiencing and someone will be in touch with you soon. 

[ComcastKeisha]

marciefranks--

Sorry about the issues you are having. I have escalated the problem you are experiencing and someone will be in touch with you soon. 

[Mkc451]

I too am getting call manager errors since earlier in the week. Called in 1-800-Comcast, they were able to duplicate the error on my signon. I appears it's been fixed for some folks, but not for me... I have tried the suggested fixes, 3 different browsers, 4 different machines and 2 locations - same issue. This is obviously a comcast problem particular to user ID's I suspect since it's not affecting everyone. Does anyone know the status of this problem when we can expect resolution. 

[ComcastKeisha]

Mkc451 ---

Sorry about the issues you are having. I show that a ticket was opened on your account yesterday 10/14/2011 to get this issue resolved. Please follow up with me if this issue doesn't get resolved.

[cadavevt]

Still no resolution to the issue and Comcast has made no attempt to call me. I also have not heard anything on the problem ticket I opened via the phone.  Everyday I see more and more Comcast customers reporting the same issue to this thread. The standard "Sorry to hear about your problem - Comcast will be in touch with you" is not flying. Comcast, what is the answer? You have a growing number of folks waiting.

[tljbaldwin]

I am getting the same problem. I can not access Call Manager or try to use the call screening feature online. I have cleared all cookies, tried numerous browsers.  I get a java.lang.NullPointerException.  Any thoughts?

Regards,

Tom Baldwin

---

[tljbaldwin]

Regards,

Tom Baldwin

[jeffreybokor]

I finally got a response from Comcast.  I was told to go into Preferences and select XFINITY Connect Lite.  When I did this, the error messages stopped happening when I go into Call Manager.  But I was trying to set up the newly advertised features of voicemail transcripts and voicemail attachment in the Notifications section.  Once the "Lite" option was set, these features no longer appear in the Notifications page.  So no help really.

[ecarlson8]

I'm having the same error. I've also tried multiple computers and browsers.

[ecarlson8]

I fixed it. I went into the old settings page, via the Lite version, and re-saved my voicemail e-mail notification settings, then want back to the non-lite version, and the settings are working correctly now. (Either that, or someone at Comcast fixed my account within the last 3 minutes.)

[ComcastKeisha]

cadavevt---

I show that your issue was resolved 10/19/2011 Can you confirm with me if you are still having problems.

[ComcastKeisha]

tljbaldwin---

We are still working on your issue to get it resolved. Thank you for your continued patience.

[ComcastKeisha]

ecarlson8---

Glad to know your issues were resolved. If you require more assistance please let us know.

[mcindy]

How do I get this fixed?  It has been 1 week .  Comcast states that they are working on this, but I see others have already had it repaired.  What do I need to do?

[ComcastKeisha]

mcindy---

I escalated this for you on another tread. Someone will be in touch with you soon.

[mcindy]

Thank you Keisha for getting me to the right people to correct this problem.  Derek called and told me that it was fixed and it is.  Thanks again for all of your help and whoever Derek is, please thank him for me.  I have his direct number but he may be gone for the day. 

[joeb22]

I am receiving the same error popup when I try to access my voicemail preferences. Was there a fix for this? Thanks

[jgruszka30]

I went on yesterday and they fixed mine.  I didn't do anything on my end.  Last week, I did get a call from Comcast and she was positive that I needed to log in, not using my email, but my phone number.  It didn't work and I had no time to troubleshoot on my own.  I'm glad I didn't because I see what some others have tried to do on this page and most likely all the time they put in.  As far as I'm concerned, Comcast needs to fix it on their end.  I am glad that I found this thread though otherwise I would still be unable to change my preferences for voice.  So, my suggestion is make sure they set up a troubleshooting ticket via this thread and then wait till it gets working.  Good luck everyone! 

[ComcastKeisha]

mcindy---

Thank you for following up and I am glad to know your issues has been resolved.

[jeffreybokor]

Got a call that mine is fixed and it is working now. It's great to get the voicemail transcript and attachment audio file. It would have been nice if the response had been quicker though.

[hf9192]

I, too, have been getting this same message.  I called Comcast yesterday and a ticket was submitted on my behalf.  The email that I received stated that I needed to delete cookies and clear cache/browsing history.  However, I had already tried this.  I was also told in the email that if that didn't work, I should try contacting Comcast via chat.  I did so this morning and was first told that I needed to download Adobe Air.  That didn't work but unfortunately that analyst had ended the chat before Adobe Air had fully downloaded.  I reconnected to another analyst in chat and they said that I should change my settings to the "Connect Lite" version.  While this worked, the analyst also said that I should always use the full version when I could.  She seemed to indicate that not being able to use the full version was a problem with not having the current version of a browser.  However, the error message displays with both Firefox and IE and both of my versions are the most recent editions.  The analyst said that I should contact Comcast again if I was unable to get the call manager features to work in the full version.  Since this forum seems to be the only way people are getting this fixed, I thought I'd post here instead of calling or chatting again.  Thanks in advance for any help that can be provided.

[JPAC]

Same problem here. Spent an hour in chat a week ago trying to get this fixed with no success. Then called customer support and was told immediately that Comcast had a problem on their end and they were working on a resolution. I was told to wait patiently.

Wonder if Comcast would do the same if my monthly payment were late?

[yarsmith]

I'm having a similar issue.  I've tried switching between the Lite and the standard version, and it's not helping.  I'm trying to get the transcripts and the voicemail emailed to me, but the options are grayed out.  When I'm on the main page, it says that voicemail isn't enabled when I click on my phone number, but that isn't correct.  I'm able to check voicemail from home just fine, but voicemails are not showing up in the Xfinity connect (lite or standard).  When I got into the Notifications center, it doesn't show that an email is being sent, but it is when I receive a voicemail.  If I add my email address and click save, it doesn't save.  I've called Comcast a couple of times, and all they can say is that it should be working based on what they can see.  Please help me with this issue, as I would like to get the transcripts and/or the audio attachment via email ASAP.

[brick222]

Please add me to the list of those with the call manager problem.

[ComcastKeisha]

hf9192--

Sorry about the issues you are having. I have escalated your issue and someone will be in contact with you.