Re: Error message when trying to use call manager

ComcastKeisha · ‎09-20-2011

jeffreybokor--

Sorry about the delay. I am glad to know your services are working properly and your issue has been resolved.

Thank You
-Keisha-

ComcastKeisha · ‎09-20-2011

JPAC--

Sorry about the issues you are having. I have escalated your issue and someone will be in contact with you soon.

Thank You
-Keisha-

ComcastKeisha · ‎09-20-2011

yarsmith---

Sorry about the inconvenience, I have escalated your issue. Someone will be in contact with you soon.

Thank You
-Keisha-

ComcastKeisha · ‎09-20-2011

brick222---

Can you please provide me with a little bit more details for your issue? Is it just accessing the call manager? Error with voicemail? Are you receiving an error message?

Thank You
-Keisha-

yarsmith · ‎10-24-2011

How soon should I expect to hear from you?

brick222 · ‎03-09-2010

The message I receive on my end is that there is a java script error. I have sent the error report each time. I am unable to make any changes in the Call Manager (all greyed out) and am unable to add a number to Call Screening from the Missed Calls list. This has been going on about a week.

shawn_ca · ‎10-27-2011

I am also getting the same error(s), tried multiple browsers, installed Java latest version, nothing works.

How did people get this fixed? what is the trick? SO FRUSTRATING.

joeb22 · ‎10-22-2011

I have tried some of the suggestions posted and still have the same problem. How do I get someone to look at/fix this from the Comcast side of the house?

thank you,

-joe.

ecarlson8 · ‎10-19-2011

Go into the old "Digital Voice Center", and change and save your "Voice Mail Preferences", then reload "Xfinity Connect", and hopefully your Voice Mail settings will work there this time.

That's what worked for me: I edited my Voice Mail Notification settings in "Digital Voice Center", then "Xfinity Connect" settings worked.

Though I get a different error if I try to add more than 2 e-mail notification addresses in "Xfinity Connect", but I worked around that by setting up forwarding to the 3rd e-mail address within one of my e-mail accounts, instead of adding a 3rd notification e-mail address to "Xfinity Connect".

joeb22 · ‎10-22-2011

THANK YOU! Worked like a charm.

ComcastKeisha · ‎09-20-2011

All,

Sorry for the inconvenience.

If there is anyone still experiencing an issue with trying to use the call manager online.

Can you please create your own thread so that I am able to tell who is still having issues and whose issues are resolved.

Thank you.

Thank You
-Keisha-

judzinski · ‎11-02-2011

I too am getting the same error. Its very frustrating not being able to access these features even though Comcast has advertised them.

slipshodmanor34 · ‎11-06-2011

Call Manager has not been working since mid September. Despite calls along with back and forth emails with Comcast, Call Manager is still not working. I have been told that it was being looked into and would be fixed, but still not fixed. It appears on line that many are having the same problem as well. I've tried accessing on three different computers and different browsers, but that doesn't help either. This is all repeat information given to Comcast several times. I keep asking as to when Comcast is going to fix this, but still no dinitive answer. Very frustrating!

Marc-FL · ‎02-04-2011

Exactly how do you get into the "old Digital Voice Center" ?

JayInAlg · ‎03-02-2007

http://digitalvoice.comcast.net

Marc-FL · ‎02-04-2011

Thanks. I can change settings at the "old" digital voice center but the "new" xfinity connect still doesn't work. At least I have a workaround until Comcast fixes the problem. Sign in first, then go to: https://digitalvoice.comcast.net

ecarlson8 · ‎10-19-2011

The link to the old "Digital Voice Center" is also right at the bottom of the screen on the new "XFinity Connect" "Voice Preferences" screen when you're on the main "Call Manager" page.

Did you actually edit your Notification E-mails in "Digital Voice Center"? That's what fixed "XFinity Connect" for me, per my message #59 above.

arthil21 · ‎01-28-2011

I am also getting this error when trying to access Call Manager >> Preferences >> Call forwarding. Is COMCAST actually working on this?

edsachs · ‎11-07-2011

I've been seeing the same problem for several weeks. I spent nearly an hour on line today in a chat session with a Comcast tech and got nowhere toward resolving the issue.

jkoehn621 · ‎07-28-2010

I have also received an error message when trying to modigy my preferences. Can someone please fix this in my account as well.

Thank you,

Jason

shawn_ca · ‎10-27-2011

That is exactly my experience, they could not fix the issue so had me use "XFINITY Connect Lite" Option, but the reason to start this entire process was for vm transcribing, but thats not an option in Lite version....SO FRUSTRATING.

Honestly, at this point, I will just wait until next year and try again, Comcast needs to scrap the entire call manager (Zimbra) and find something new, man what a pile of garbage....

robertwenig · ‎11-21-2011

I am getting the same error message. Been happening for at least 1-2 weeks.

How does this get fixed?

Robert

error_problem · ‎09-07-2009

I posted this earlier it seems to have disappeared so here you go again.

Re: Network Service Error Has Occurred - possible solution!
Options
12-15-2011 05:08 PM

It is now working for me. not sure if what I did fixed it, but I did one thing after which all works great. For the phone line that wouldn't work in this tool, I went into digitalvoice.comcast.net to configure my voice mail preferences. Essentially, I removed the checkbox check that required my voice mail password when calling voice mail from that number (i.e. my home). After saving that digitalvoice.comcast.net preference change, I went back into the Xfinity Call Manager preferences website and I was able to make any changes I wanted now with no network service error like before.

Here is the link.

http://forums.comcast.com/t5/Voice-Mail/Network-Service-Error-Has-Occurred/td-p/1114159

ecarlson8 · ‎10-19-2011

That solution sounds very similar to the solution above that I posted a couple months ago. Good to hear the solution still works. Not good to hear they haven't completely resolved the issue already.

memiket · ‎11-04-2011

aorapal wrote:
cstaver,
Your issue should now be resolved. Please check and let us know.

Is seems you are found a way to fix the call manager. I have had the problem for many weeks now. I have received emails that they know the problem. The last email suggested to use xfinity lite. Please let me know what can be done it correct the problem. Thanks.

error_problem · ‎09-07-2009

Re: Network Service Error Has Occurred - possible solution!
Options
12-15-2011 05:08 PM

It is now working for me. not sure if what I did fixed it, but I did one thing after which all works great. For the phone line that wouldn't work in this tool, I went into https://digitalvoice.comcast.net/ to configure my voice mail preferences. Essentially, I removed the checkbox check that required my voice mail password when calling voice mail from that number (i.e. my home). After saving that digitalvoice.comcast.net preference change, I went back into the Xfinity Call Manager preferences website and I was able to make any changes I wanted now with no network service error like before.

memiket · ‎11-04-2011

THANK YOU!!! That fixed it all. I can't believe it was as easy as that. I have emails from comcast that are pages long and the advice convoluted. Wow! Thanks again. Your friend MeMikeT.

shawn_ca · ‎10-27-2011

I could kiss you right now through the internet

AWESOME find and fix, thank you very much.

So wait, you are saying it is NOT my browser cookies and cache??

(Comcast support is so fixated on cookies and cache, get over it already comcast!!!, its a software bug on the back end!!!)

have a great holiday

memiket · ‎11-04-2011

Isn't it amazing how east the fix was!? Yeah, Comcast, Cookies and Cache....oh my....lol

shawn_ca wrote:
I could kiss you right now through the internet
AWESOME find and fix, thank you very much.

So wait, you are saying it is NOT my browser cookies and cache??
(Comcast support is so fixated on cookies and cache, get over it already comcast!!!, its a software bug on the back end!!!)

have a great holiday

Speedbump32 · ‎12-20-2011

Add me to the list. I HAVE REPORTED THIS MULTIPLE TIMES IN THE PAST SIX (6) MONTHS!! It's still not fixed. Every time I call back, I'm told that ticket it closed and the issue has been resolved. It hasn't been, as of 1/2 an hour ago. How much longer is this going to go on? Yes, I'm angry - six months of having a problem with a service is not acceptable.

error_problem · ‎09-07-2009

This fix was posted a while ago and has seemed to work for everyone who has tried it.

Re: Error message when trying to use call manager

12-16-2011 11:04 PM

Re: Network Service Error Has Occurred - possible solution!
Options
12-15-2011 05:08 PM

It is now working for me. not sure if what I did fixed it, but I did one thing after which all works great. For the phone line that wouldn't work in this tool, I went into https://digitalvoice.comcast.net/ to configure my voice mail preferences. Essentially, I removed the checkbox check that required my voice mail password when calling voice mail from that number (i.e. my home). After saving that digitalvoice.comcast.net preference change, I went back into the Xfinity Call Manager preferences website and I was able to make any changes I wanted now with no network service error like before.

TWBrien · ‎06-13-2007

Hi. I'm seeing the same error messsage as the original poster. Could I get this looked at please? I need to be able to access the call screening feature as the nuber i was given by Comcast is a recycled line that gets constant creditor calls for its previous owner. Thank you. Text of error as follows:

method: GetVoiceFeaturesRequest msg: system failure: java.lang.NullPointerException code: service.FAILURE detail: soap:Receiver trace: com.zimbra.common.service.ServiceException: system failure: java.lang.NullPointerException ExceptionId:btpool0-45731:1324440269411:4362e43a88154a8d Code:service.FAILURE at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248) at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:449) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:274) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:158) at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:291) at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:212) at javax.servlet.http.HttpServlet.service(HttpServlet.java:725) at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:181) at javax.servlet.http.HttpServlet.service(HttpServlet.java:814) at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:511) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1166) at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:79) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157) at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81) at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:132) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157) at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:388) at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:218) at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:182) at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765) at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:422) at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230) at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114) at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152) at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:230) at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152) at org.mortbay.jetty.Server.handle(Server.java:326) at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:543) at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:946) at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:756) at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:218) at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:405) at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:410) at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:451) Caused by: java.lang.NullPointerException at com.zimbra.cs.voice.velodrome.voicemail.GetUMSubscriberSummary.invoke(GetUMSubscriberSummary.java:51) at com.zimbra.cs.voice.velodrome.VelodromeVoiceStore.getVoiceMailAttrs(VelodromeVoiceStore.java:108) at com.zimbra.cs.service.voice.GetVoiceMailPrefs.process(GetVoiceMailPrefs.java:63) at com.zimbra.cs.service.voice.GetVoiceFeatures.process(GetVoiceFeatures.java:108) at com.zimbra.cs.service.voice.GetVoiceFeatures.handle(GetVoiceFeatures.java:54) at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:420) ... 32 more request:

TWBrien@comcast.net0_cbc5e4b18445740532db2cb3e4b87b083c9d8d89_69643d33363a35333930633465622d386262302d343136612d393562352d3063383930363734303931323b6578703d31333a313332343438333335333333313b76763d313a373b747970653d363a7a696d6272613b

memiket · ‎11-04-2011

Tried it and worked for me.

memiket · ‎11-04-2011

I did this below and worked for me.

It is now working for me. not sure if what I did fixed it, but I did one thing after which all works great. For the phone line that wouldn't work in this tool, I went into https://digitalvoice.comcast.net/ to configure my voice mail preferences. Essentially, I removed the checkbox check that required my voice mail password when calling voice mail from that number (i.e. my home). After saving that digitalvoice.comcast.net preference change, I went back into the Xfinity Call Manager preferences website and I was able to make any changes I wanted now with no network service error like before.

Speedbump32 · ‎12-20-2011

I went to the digital voice site: https://digitalvoice.comcast.net/Comcast/DVPPortal/Dvp.portal?_nfpb=true&VoiceMailPrefPortlet_action...

I removed the need to use a password a LONG time ago, so that box is NOT checked. I actually started getting the network error messages almost a year AFTER I changed that. Any more suggestions?

Speedbump32 · ‎12-20-2011

Ok, I just went into preferences, again, and did a lot of clicking, checking, saving, unchecking, saving...whatever I did, I can now get into my call manager through the preferences tab. That works for me. I dont' know if I can get it through the voice mail system (on the computer) or not, but as long as I can use it now, it's fine.

Anon1347716 · ‎06-06-2005

I am having the same call manager problem as the hundreds listed. How does this get resolved???

memiket · ‎11-04-2011

Anon1347716 wrote:
I am having the same call manager problem as the hundreds listed. How does this get resolved???

What seems to be working for most is to remove, uncheck the box that sets a password for your voice mail. You should be able to get there this way.... https://digitalvoice.comcast.net/ It worked for me. Good luck as you will need it because comcast.help is no.help.

Speedbump32 · ‎12-20-2011

Mine was FINALLY fixed, but it required MANY calls to customer service and complaining heavily on here. it seems to be an incompatibility issue AT comcast and THEY have to manually over-ride it. A manager from the tech department finally called me back and has taken care of it for me. Hopefully it won't blip out again....this has been INCREDIBLY frustrating.

Rutz · ‎01-09-2012

I have been having the same issues. When I called comcast the digital voice rep told me she was going to send me to the tech department but I ended up back at the beginning of the recordings and no tech help. I am tired of this and would like someone to please fix this. I have sent in several reports but have not gotten any answer back. The error starts as such: System Failure: Java.lang.nullPointerException. Please get this fixed! Thank you.

memiket · ‎11-04-2011

Rutz wrote:
I have been having the same issues. When I called comcast the digital voice rep told me she was going to send me to the tech department but I ended up back at the beginning of the recordings and no tech help. I am tired of this and would like someone to please fix this. I have sent in several reports but have not gotten any answer back. The error starts as such: System Failure: Java.lang.nullPointerException. Please get this fixed! Thank you.

I have read only one time that someone actually got help from Comcast to fix the problem and it took many, many calls demanding to speak to a manager. Below is what worked for me. Good luck.

What seems to be working for most is to remove, uncheck the box that sets a password for your voice mail. You should be able to get there this way.... https://digitalvoice.comcast.net/ It worked for me. Good luck as you will need it because comcast.help is no.help.

k3164 · ‎07-21-2010

Might as well add another one to the list. Please help.

memiket · ‎11-04-2011

k3164 wrote:
Might as well add another one to the list. Please help.

What seems to be working for most is to remove, uncheck the box that sets a password for your voice mail. You should be able to get there this way.... https://digitalvoice.comcast.net/ It worked for me. Good luck as you will need it because comcast.help is no.help.

k3164 · ‎07-21-2010

Interesting. I have never seen or known of that web site. I always access from home page. I went to this site and took a look. It appears that there is no check mark in that box. I need to block some phone numbers from a scam number and can't do it. Very frustrating.

memiket · ‎11-04-2011

This may sound crazy... Try setting up a password, make sure you set something you can easy remember. Log out. Try reaching voice main via phone and see if it ask you for a password. I am assume it doesn't ask for a password at this time. Enter your password over the phone and see if it takes you to your voice mail. Back online and see if callmanager works and if it still doesn't, go back to that link and uncheck that box.

When I first hooked up with comcast, I set a voice mail password and that worked for a long time. Than comcast set up Xfinity and the need for a password went away. I could get voice mail over the phone without enterning a password. That is when callmanager stopped working. Someone here told me about that link and I went there and sure enough the box was checked....weird. I could get voice mail over the phone, but not online. I unchecked the box and now all is well. Good luck again.

ecarlson8 · ‎10-19-2011

Changing any setting in "Digital Voice Center" should fix "Xfinity Connect". See my earlier posts above from a few months ago for more info.

glocom · ‎12-24-2011

I am getting the same error. Like you, I have tried two computers and a different brower. Three calls to technical support and it still isn't resolved.

Did you ever find a solution?

memiket · ‎11-04-2011

glocom wrote:
I am getting the same error. Like you, I have tried two computers and a different brower. Three calls to technical support and it still isn't resolved.

Did you ever find a solution?

What seems to be working for most is to remove, uncheck the box that sets a password for your voice mail. You should be able to get there this way.... https://digitalvoice.comcast.net/ It worked for me. Good luck as you will need it because comcast.help is no.help.

glocom · ‎12-24-2011

Thanks. That fixed it. It a shame that the customers have to find solutions to Comcast's problems.

memiket · ‎11-04-2011

glocom wrote:
Thanks. That fixed it. It a shame that the customers have to find solutions to Comcast's problems.

Happy to help. Now you can help others, and there will be others. It does seem Comcast is no help.