Voice Mail

[sickofitsalli]

I am so very sick of this.  I have called, writen, called again, wrote again and used live chat... no one says anything other then the same things... I repeated all steps over and over... no results.  How can  I get my voice mail box back?  Reference Code scc-0235 on line and when I use *99 on my phone it just says ... not a valid box good bye... HELP!!!

[error_problem]

Read what people like (memiket) posted above your post; the fix has been posted for a while. This may solve your problem.

[sickofitsalli]

This is what I get when I click your link ;(

Authentication Failed

Sorry, we are unable to complete your request at this time. Please try again.    [Error DVC-111]  I cant believe this is so difficult...  I just cant get into vm.  SIGH...

[memiket]

OK, try this.  Go to the comcast home page and sign in. Click on email icon. At the inbox preview page click on email and voice preferences. Click on call manager. send error report (or not). You should now be back at ther preferences page. Scroll all the down to botton of page. You should see at the very botton in very small print: Visit the digital center.  Click on that and you should be taken to the digital center where you should be able to uncheck the password box.  If you get this far make sure you click SAVE.  That should do it.  Good luck again.  I just hope I got all the steps right.

[sickofitsalli]

Thank you so much for trying... Its just not going to let me in.. Has a big red ! And then says they are working on it.  Thanks again for trying.

[sickofitsalli]

nope, cant get to it by doing*99 nor going direct with dialing my phone number... UGH... New IMac, new router, and cant have a voice mail box... Oh the joy....  LOL.. And Comcast sold me the router, and set it up over the phone.... Didnt have a phone line for two days, then at last spoke with someone live... Then I had a dial tone but no voice mail...

[memiket]

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sickofitsalli wrote:

nope, cant get to it by doing*99 nor going direct with dialing my phone number... UGH... New IMac, new router, and cant have a voice mail box... Oh the joy....  LOL.. And Comcast sold me the router, and set it up over the phone.... Didnt have a phone line for two days, then at last spoke with someone live... Then I had a dial tone but no voice mail...

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OMG!  I bought the new linksys router.  What a joy.  Plugged it in, turned it on.  Now all the computers are wireless and a wireless printer.  Gotta get a new TV with wireless....lol.  Don't know what else you can do sept bug them ever day until they get sick of you and send someone out to you.  Or, just dump them and give AT&T a shot.  But they have problems too. 

[marciefranks]

So, why can I still not utilize call manager?  And, why do I continue to receive notification of postings many times a day after many months, with nothing changing in terms of the call manager ACTUALLY WORKING!  Please either fix the problem or quit sending me notifications of postings that do nothing and solve nothing!

[sickofitsalli]

You are not alone my friend, but you can change your settings so you dont get updates to this tread  I am still having problems so I will keep mine open .... Good luck my friend...

[glocom]

Have you tried the following.  Another reader suggested this and it fixed my problem.  I had to look around to find the setting but once I turned it off, problem solved.

What seems to be working for most is to remove, uncheck the box that sets a password for your voice mail.  You should be able to get there this way....   https://digitalvoice.comcast.net/  It worked for me.  Good luck as you will need it because comcast.help is no.help.

[sickofitsalli]

oh yes I tried that... Thank you Glocom... This is day 5 for me and I am still waiting for that 24 hour promise from Comcast... I do love my comcast but this problem is just not going away.

[sickofitsalli]

FIXED!  At last they listened and escalated to higher tech.  Only took a minute... (not counting the six days of emails and other means)  Thank you all so much for your input... The most help was demanding a level two tech.  I did.. And it was fixed

Ann Swen: Im really sorry for that Salli, all information has been noted here on your account and I can assure you that you will not be able to do experience that issue again.. and that as a resolution I did review on all the information here on your account and did run diagnostic to refresh and correct any irregularities that you may have experience.

[memiket]

E-X-C-E-L-L-E-N-T!  So, the level 2 person was able to fix it in one minute.  As bad at it was, you just have to laugh.  You ever wonder where all those error reports all of us sent went?  Just keep laughing and move on....lol.

[sickofitsalli]

LOL I agree... I gave her a huge PLUS for helping me.  So, 6 emails, two live chats, two phone calls... and 6 days... Not bad...