Voice Mail

[Jaimin]

I keep getting Network Access error every time I try to access the Call Manager. Looking at other messages, it seems quite a lot of people are having similar issues. however I don't see any resolution listed.

Please help.

[reasd]

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Jaimin wrote:

I keep getting Network Access error every time I try to access the Call Manager. Looking at other messages, it seems quite a lot of people are having similar issues. however I don't see any resolution listed.

Please help.

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Hello,

Have you tried deleting your cache and temporary files in your browser?

[roslyngrant]

i AM HAVING THE PROBLEM AS WELL ANS THE TECHS OVER THE PHONE HAVE NO CLUE

[roslyngrant]

I HAVE NO FUNCTIONALITY IN CALL MANGER WHATSO EVER--I HAVE USED FIREFOX, IE, AND DIFFERENT COMPUTER TO NO AVAIAL.

[roslyngrant]

i AM GETTING THE NETWORK ERROR WHEN ATTEMPTING TO ACCESS THE CALL MANAGER- KEISHA MAY I GET SOME HELP TOO..I SPOKE TO TECH BUT I HAVE NO CONFIDENCE IN ACTUALLY GETTING HELP , THE POOR GUY HAD NO CLUE..HELP THIS HAS BEEN HAPPENING FOR AT LEAST WEEK--NEED CALL MANAGER

[rb47]

I've had the same call manager network error for the past week, cleared cache & temp files, tried using 3 different computers on two different networks.   Its got to be a Xfinity problem.  Glad I went to this forum so that I didn't waste my time on the phone with a tech who can't provide a resolution.

[ComcastKeisha]

roslyngrant--

Sorry about the issues you have experienced. I received your Private message and I have escalated this issue and someone will be in contract with you soon.

[ComcastKeisha]

roslyngrant--

Sorry about the issues you have experienced. I received your Private message and I have escalated this issue and someone will be in contract with you soon.

[ComcastKeisha]

Jaimin--

Sorry about the issues that you are having. I have escalated this error and Someone from your local region will be contacting soon. 

[ComcastKeisha]

rb47 ---

I escalated your issue 11/3/2011 per another thread. Someone will be in contact with you from your local region.

[Marc-FL]

We are having the same issue in Call Manager:

A Network Serice Error has Occured

code:SERVICE.FAILURE

Please fix it.

Thank You.

[roslyngrant]

GREAT NEWS=== THE TICKET APPEARS TO HAVE WORKED FOR ME--FOR NOW--THE GUY ON THE PHONE( THANK YOU  KEISHA) STATED THEY NEDED TO TOGGLE THE TIME ZONE ON THEIR END And it worked--the bad news he said it is not working for all customers..

[ComcastKeisha]

Marc-FL--

Sorry for the inconvenience. I have escalated your issue and someone will be contacting you soon.

[ComcastKeisha]

roslyngrant--

Thank you for following up with me. I am glad to hear that your issues are resolved.

[Jaimin]

Hi Keisha,

I haven't yet heard from anyone on this issue. Hopefully, somoene will contact to get this resolved soon.

Jaimin

[Marc-FL]

ComcastKeisha

   I received a call from Comcast, but I was not in.  It will be hard to reach me.  

I have already rebooted my cable modem.  I have tried to use call manager on 3 different computers.  There is nothing more we can do from our end.  

Please fix the issue on YOUR end.  It is still broken:

When I try to use Call Manager, to forward calls for example, I get the following Comcast error:

A Network Service Error has Occurred.

System Failure: Java.Lang.NullPointerException

ServiceFailure

Thank You.

[molemeat]

I'm also getting network service error when trying to access call manager .  method GetVoiceFeatures Request

msg: system failure: java.lang.NullPointerException.  I changed to xfinity connect lite.  tried to save preference and got network error.  Went back to xfinity connect and saved and reset and still get the same message.

[Marc-FL]

You can use the old digital voice center unitl Comcast fixes the problem. Sign in first, then go to:

https://digitalvoice.comcast.net

[Jaimin]

when trying to go to the Preferences on the old DV site, I get

"Sorry, we are currently unable to complete your request. We apologize for this inconvenience. If this problem persists, please call Customer Service.   [Error DVC-377]        "

This is so messed up   I want to turn on the voicemail transcrption option and have been trying since over a week now.

[molemeat]

It let's me into voicemail, unfornuately I can screen specific phone numbers that I need to. 

[ComcastKeisha]

Jaimin---

Sorry for the delay. I have reviewed your account and there was several attempts made to you which were unsuccessful. Can you please check your Comcast.net email address I can see the message sent out from our technician with their contact information to try and resolve your issue. I am also updating your account. Someone will be contacting you soon.

 Are you still experiencing this issue today?

[ComcastKeisha]

Marc-FL--

Sorry for the delay I do show that we reached out to you today and left a voicemail for you. Can you give us a better time to contact you for troubleshooting as we need someone to be available to assist in this repair.

[ComcastKeisha]

molemeat---

Sorry for the inconvenience. I have escalated your issue and someone will be in contact with you soon.

[Jaimin]

Thanks, Keisha. I only see one call in the caller ID this afternoon from Comcast.

Anyway, I just checked the Call Manager preferences and the 'network service error' has been resolved.

thank you.

Jaimin

[molemeat]

I ran it today and everything is working now.  Thanks

[ComcastKeisha]

molemeat--

Thank you for the update. 

[ComcastKeisha]

Jaimin*--

Thank you for the update. I am happy to know that your issues have been resolved.

[HarryCallaghan]

I am also receiving the 'network service error' message when trying to access the Call Manager and Notifications preferences.

[ComcastKeisha]

HarryCallaghan---

Sorry for the inconvenience. I have escalated this issue and someone will be in contact with you soon.

[tw1502]

Having the same issues as others when accessing call manager.  I calledcomcast helpdesk last week was told it was a known issue and that i need to keep checking back, which isn't practical.  Pls help.

[msumi]

Deleted post

[rb47]

How can I get off the this forums email list!!!

I'm getting more junk mail from this form that from anywhere else...

[BruceW]

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rb47 wrote: How can I get off the this forums email list!!! I'm getting more junk mail from this form that from anywhere else...

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Near the top of the forum page, click Topic Options, then Unsubscribe.

[pamela.passani…]

Having the same issue.  Was told the same.  When will this be fixed ?????

[ComcastKeisha]

tw1502--

Sorry for the inconvenience. I am working on this issue now.

[ComcastKeisha]

pamela.passani…--

Sorry for the inconvenience. We are working to resolve this for you. Someone will be on contact with you soon.

[tw1502]

The problem was corrected yesterday.  Technician had to delete / recreate my vmail box, not sure what else had to be done.  Working fine now.  Also rec'd call from Kristina at Comcast who helped get tech team involved.  Thank you.

[dndgls]

I have the same problem.  Could someone please help me?  Thanks.

[ComcastKeisha]

dndgls--

Sorry for the delay. Are you still experiencing this issue? Are you receiving any type of error message?

[dndgls]

Hi Keisha,

Yes, I am still getting an error.  When I click on Call Manager or anything under it, I get the following error:

A network service error has occurred.

method: GetVoiceFeaturesRequest

msg: system failure: java.lang.NullPointerException

code: service.FAILURE

detail: soap.Receiver

Thanks

[ComcastKeisha]

dndgls--

Thank you for the follow up. I have escalated your issue and someone will be contacting you soon from your local region.

[dndgls]

I was able to get this resolved. I called in and described the problem again and someone called me back and said they had corrected the problem. They said my timezone had to be reset.  The timezone is visible only under Xfinity Connect Lite.  To switch to the lite version, you have to go to the General selection under Preferences, select the Lite version and then press save.  Next, you have to go back to Home and then Preferences and then General to see the timezone.  Once you set the timezone correctly and press save, then you can change back to the regular version of Xfinity Connect.  Thank you Keisha.

[dndgls]

(In regards to my previous post)  Also the technician may have done something in addition to resetting the timezone as he said he had to clear the error on the account.  But maybe this will help someone else get their problem resolved faster.

[ComcastKeisha]

dndgls--

Thank you for following up. Glad that your issue was resolved.

[3on4off]

I keep getting a "network access error" when trying to access call manager. what's going on?

[3on4off]

still getting errors

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[error_problem]

The below has been posted as a solution under a defferent subject title 

http://forums.comcast.com/t5/Voice-Mail/Network-Service-Error-Has-Occurred/td-p/1114159

Re: Error message when trying to use call manager

12-21-2011 07:51 AM

I did this below and worked for me.

It is now working for me. not sure if what I did fixed it, but I did one thing after which all works great. For the phone line that wouldn't work in this tool, I went into  https://digitalvoice.comcast.net/   to configure my voice mail preferences. Essentially, I removed the checkbox check that required my voice mail password when calling voice mail from that number (i.e. my home). After saving that digitalvoice.comcast.net preference change, I went back into the Xfinity Call Manager preferences website and I was able to make any changes I wanted now with no network service error like before.

[error_problem]

I did this below and worked for me.

It is now working for me. not sure if what I did fixed it, but I did one thing after which all works great. For the phone line that wouldn't work in this tool, I went into  https://digitalvoice.comcast.net/   to configure my voice mail preferences. Essentially, I removed the checkbox check that required my voice mail password when calling voice mail from that number (i.e. my home). After saving that digitalvoice.comcast.net preference change, I went back into the Xfinity Call Manager preferences website and I was able to make any changes I wanted now with no network service error like before.

[ComcastKeisha]

3on4off--

Sorry for the inconvenience. I have escalated your issue and someone will be in contact with you soon.

[3on4off]

I followed some advice found in this thread. I'm no longer getting error messages. Things appear to be fine.  Thank you.

[fkenn1999]

I followed the advice for changing the time zone and I no longer got the "network error has occured" message, but when I tried to save my call manager changes I got the following message: " A client error has occured. Please try again." I got rid of that error message by switching to the light version. Now everthing works as it should. Thanks.

[ComcastKeisha]

All,

Thank you for the updates to let us know that everything is resolved.