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New Visitor
seahawk1
Posts: 1
Registered: ‎05-29-2013

No incoming calls - all going to voicemail

All of my incoming calls are going straight to voicemail. I have my preferences set at 6 rings before being set to voicemail. The phone doesn't ring at all, calls just go to voicemail. I can make outgoing calls ok, but no incoming calls.

Cable Expert
JayInAlg
Posts: 11,746
Registered: ‎03-02-2007

Re: No incoming calls - all going to voicemail

Start troubleshooting by resetting the eMTA telephony modem.  There's a small indented reset button on the panel where the cables connect.  Give it a 5 second push with a toothpick or some poker and test.

 

If it still doesn't ring, then plug in a known good wired telephone directly to the L1/L2 jack on the eMTA telephony modem and give it a test.

 

If it still doesn't work with a phone connected directly to the eMTA, then contact Comcast support for more help.

New Visitor
bridgeske
Posts: 1
Registered: ‎05-29-2013

Re: No incoming calls - all going to voicemail

i have no way to contact comcast can i get help by using  this

Cable Expert
JayInAlg
Posts: 11,746
Registered: ‎03-02-2007

Re: No incoming calls - all going to voicemail


bridgeske wrote:

i have no way to contact comcast can i get help by using  this


No, this is not the Comcast help desk, this is a user to user community forum.