Voice Mail

[posedion]

I have not been able to access my voicemail online for weeks and cannot get any result from support I get the "Sorry, voicemail is temporarily unavailable" message, or the message asking me to set my pin, which i have done. Any help would be appriciated.

[reasd]

Hello,

1.Try calling comcast

2. Try clearing your browser cookies,cache,history and temp files.

3. Try refreshing your browser.

[posedion]

Seriously, this is you answer?  I called Comcast and went into wait forever, then got no resolution, The issue is on five different PC's so it is not a browser issue. Something is amiss inn the account and Comcast needs to reset it, but good luck finding someone there that knows that.

[sixmarkhat]

I am having the exact same problem.  I forward my home phone a lot.  a few days ago I called to transfer my service as we are moving and all of a sudden the log in for voicemail changed to this current new thing asking me to change my pin (which I did and it kept telling me I was successful) and then set up security.  Everytime I tried to type in the info however it tells me my pin is invalid.  I don't know what to do but I can get to my voicemail online either.  If you find any help please let me know.

[Carrigon]

I have the same problem as of today.  Cannot access my voicemail from the web.  It keeps insisting I need to set a pin and security question.  Well, I tried changing it, clearing cache, cookies.  It's still doing it.  On two pc's.  And even with different browsers.  So I called Comcast, and they said they have a tech working on it now.  But I hope they fix it.  Everything else is working fine, I just can't access the voicemail from the web anymore.  If others are also having this problem, then there's something going on, and it's not on our end.

[spickelmier]

I have a similar problem.  I can login to comcast customer central, but when I try to go to voice or email I get failures... email flashes the correct page and then redirects me to an error page that gives me a 'oops 403 error', voice flashes the correct page and then redirects me to the customer central home page...  this has been happenning for a few weeks.  Working with support on this is a challenge... I tried it across IE, Chrome, Firefox, and Safari.  I even did a video recording of the session to show what was happening... the response... 'try clearing your browser cache'...

[ComcastVic]

spickelmier, Carrigon, sixmarkhat, posedion-

Please inbox me the phone number this is happening on and the user id you are using to access the site.

Sending a private message-
-Click on my name
-On the right side columm where you see "Contact" 3 lines down says "Send this user a private message" click on it.

[spickelmier]

Thanks!  cc_xc just fixed it for me.

[Carrigon]

My problem was resolved.  It's working now.

[thiggins42]

I'm having the same problem.  I just started service with Comcast and I can't see the call logs

[sdeebrad]

I have not been able to veiw my voicemail details online for the past 3 months. The error message I recieve is: Sorry, your account doesn't have XFINITY Voice. All the voicemails I had prior to May 2012 have been mysteriously deleted.  I have comtacted Comcast on different occassions and have not got a resulution on this problem yet.

[pmargit]

I switched back to Comcast voice within the past month and the poorly worded "security feature" has blocked me from all online access to my voice account. Per the CSR I spoke with this morning, it's "an FCC regulation" that a *NEW* voice PIN be sent to me via USPS, i.e. snail mail. Well, being the proactive person that I am, I asked to have my PIN reset again via the web interface so that RESTARTS the manual snail mail process since I've never entered the Comcast provided PIN.

This is a poorly documented "feature" and very poor interpretation of the FCC regulations. All I want to do is access my vm account online and now I'm stuck waiting again and at the mercy of the automated system.

[jimmyjamsmith]

I have the same problem.  Was using Comcast.net to get voicemails via the web for 2 years now.  All of a sudden I get the Voice is temporarily unavailable.  I get the same message on 3 different machines.  I can still check voicemail on the phone, but not the web.  Comcast support asked me for my password over the phone to see if they could replicate on their side (sounded fishy to me),  but I already confirmed that it is the same on multiple machines.  Anyone have a way around this.  I have waited 5 days for this to fix itself, but no luck.

[neilmpatterson]

I had this same issue. Still do. I created a secondary account, and to my surprise during the setup, it asked "Allow this user to get voice mail for xxx-xxxx?" haha!

so I made that secondary account the primary user. then I went to "Users & Preferences" >> selected my prior primary user >> "Change Account Type" and updated the flag to Allow this user to get voice mail. However, this still did not allow that user to access voice mail!

Rediculous!!

[neilmpatterson]

NOTE to my previous post - the new user account that I created did in fact have voice mail access from the web site. But my original user (the primary user) still does not have access.

[kmoser1810]

My v/m would load ohone number and little gray box, but message display would not load. I too called for assistance and got nowhere. I finally checked msconfig and sat adobe and other services had stopped running and I could not activate. 

 I recalled when adobe updated, it offered me the google chrome tool bar, but I deactivated as I liked current tool bar. I went back in and reactivated and now can iew my messages. I do not like services dictating tools bars etc. but happy I can now view messgaes. I also had a lot in ie freeze ups and now wonder if that played into this as well.

[donijean]

Please fix my voicemail so I can see on the web....on going problem! I can see placed, missed, and answered calls but cannot hear left voicemail.

[ComcastBrianH]

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donijean wrote:

Please fix my voicemail so I can see on the web....on going problem! I can see placed, missed, and answered calls but cannot hear left voicemail.

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@donijean, Voice Mails are listed on Home page and Voice tab page. May I know, from which page, are you trying to listen to Voice Mails?

Have you tried playing the Voice mail from Home page and Voice tab page? I hope, you have installed QuickTime plugin for the browser?

I am not sure, which browser you are using. Can you please try using different browser (Google Chrome or Firefox) and let us know, if you are able to play the voice mail.

Ensure that the volume is turned up on other video players, such as Quicktime or Windows Media player, as this might affect the video player sound and you have adjusted the speaker volume to high.

Brian
Comcast Silicon Valley