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Contributor
Posts: 5
Registered: ‎10-08-2009

Three phone # but only one on computer

I have three phones with Comcast.  Two are supposed to be full service.   I called three times to see why I don't have access on the computer to the other two phone #'s.  Also asked that the caller id name be changed on one of the lines.  In addition there is no signal when I pick up one of the lines to notify of email message.

Contributor
Posts: 5
Registered: ‎10-08-2009

Re: Three phone # but only one on computer

I meant to say voice mail in the last sentence. (No signal to notify me that there is a voice mail)

Cable Expert
JayInAlg
Posts: 11,476
Registered: ‎03-02-2007

Re: Three phone # but only one on computer

The Comcast Cares Team has been notified and will look into your issues.

 

Watch this post and your email for updates from the team next business week.

Administrator
ComcastLarry
Posts: 2,063
Registered: ‎05-04-2011

Re: Three phone # but only one on computer

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We will look at the features on your telephone lines and reach out to you.

Thank You


-ComcastLarry-
Contributor
Posts: 5
Registered: ‎10-08-2009

Re: Three phone # but only one on computer

Thank you Larry!

Contributor
Posts: 5
Registered: ‎10-08-2009

Re: Three phone # but only one on computer

All items are fixed - Thanks Comcast!

Official Employee
ComcastKeisha
Posts: 1,561
Registered: ‎09-20-2011

Re: Three phone # but only one on computer

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Thank you for letting us know your issue has been resolved.

Thank You
-Keisha-
Contributor
Posts: 5
Registered: ‎10-08-2009

Re: Three phone # but only one on computer

Well actually it still is not resolved.  While the Second # now shows on my online accout it says "voice mail is not available"  so I still cannot access my voicemail online for the second#.   And still no signal to indicate that there is a voicemail.