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New Visitor
mooremx
Posts: 1
Registered: ‎10-07-2013

Voice Mail Indicator won't turn off

The voice mail indicator will not turn off even though I have no voice mails.  How do I get it to turn off?

New Visitor
BKovich
Posts: 1
Registered: ‎10-07-2013

Re: Voice Mail Indicator won't turn off

I to am having the same issue. Tried resetting all the phones and the modem. It went off for two days now its back on and nothing is removing it from my phone. This is vary aggravating the light just keeps blinking. Anyone got a fix?

New Visitor
donaldhead
Posts: 1
Registered: ‎10-12-2013

Re: Voice Mail Indicator won't turn off

I have the same problem.

I called Comcast and they had no idea how to fix this.

Contributor
hbwone
Posts: 18
Registered: ‎09-25-2013

Re: Voice Mail Indicator won't turn off

The same issue started yesterday for me.  I've only had their service for about a month and already problems popping up.  I have two lines from Xfinity. One line works fine but other one does not reset.

 

Called tech support today (over 40 minutes on line) and was told a service ticket will be placed for the problem after they gave up, and to wait 72 hours. 

 

Appears this is an ongoing problem with their service from what I've read on the forums.  

Contributor
Posts: 15
Registered: ‎09-13-2003

Re: Voice Mail Indicator won't turn off

Has anyone come up with a solution for this? According to the manufacturer of my phone, it's on comcast's end. I had them disable my voicemail over a week ago. You can go to Menu> global settings>

reset VMI > yes to reset it but it only stops blinking for an hour or so then it starts up again. I've reset the phone entirely (unplug power, hold down delete button and plug back in while holding delete button down). Nothing works. I still get the stutter dial tone that you usually get when you have voicemail, even though it was disabled.

New Visitor
Posts: 6
Registered: ‎06-29-2008

Re: Voice Mail Indicator won't turn off

I found if I delete a voicemail without listening to it first, it will do this.  Once you get a "New" message in your deleted list, the light is stuck on until someone flushes it out. Sometimes you can just check the trash bin and find the culprit.  If it has aged out of there however, you probably need Comcast to flush it out.

Contributor
hbwone
Posts: 18
Registered: ‎09-25-2013

Re: Voice Mail Indicator won't turn off

My indicator light was stuck on about a week ago and got it to reset by rebooting my modem. (I removed the battery and unplugged the modem for about a minute) Has been working fine since I rebooted it.

New Visitor
seanyph
Posts: 2
Registered: ‎02-05-2014

Re: Voice Mail Indicator won't turn off

Feb 5 and they still must have the problem. I have same problem. Started service 3 weeks ago and it worked fine until today. Any details on what to do

New Visitor
fyouberg
Posts: 1
Registered: ‎02-06-2014

Re: Voice Mail Indicator won't turn off

Come on Comcast! Are you even reading your own forums. I'm beginning to think that when the technology exceeds the capabilities of the technical staff that it's time to find another provider.

New Visitor
pbennison
Posts: 1
Registered: ‎02-06-2014

Re: Voice Mail Indicator won't turn off

I'm having the same problem.  Just got phone service through Comcast in December and two weeks later the phone's light it on and the tones when you turn the phone on are there even though there are no voice mail messages.  Comcast had to reset it or something the first time and now,about a month later, the same thing is happening. Had to call twice.  The first time the guy said it was fixed but lo and behold, when the phone's off the light is still flashing.  Called back and the next agent said he had to put in a tech request and will take 24 to 72 to fix.  ridiculous.

New Visitor
seanyph
Posts: 2
Registered: ‎02-05-2014

Re: Voice Mail Indicator won't turn off

I had the problem on Feb. 5 and called they did reset but looking at the emails I believe they should do a permanent fix so we do not have to keep calling back. The tech first told me to look at the support site and see what to do. I am not going to reset anything myself. That is there job

Visitor
Posts: 4
Registered: ‎02-15-2008

Re: Voice Mail Indicator won't turn off

I have just starting having the opposite problem. Even though I received a call & my voice mail picked up, the indicator light ISN'T blinking. :smileysad: I found out because I get email transcriptions of messages.

New Visitor
jmiller1228
Posts: 1
Registered: ‎02-07-2014

Re: Voice Mail Indicator won't turn off

Same problem that everyone else seems to have; voice mail indication won't turn off after picking up messages. You have to wonder if Comcast pays any attention to these postings and issues since so many people seem to have the same problem and it doesn't get resolved.

Contributor
hbwone
Posts: 18
Registered: ‎09-25-2013

Re: Voice Mail Indicator won't turn off

I've had the same problem off and on since purchasing my package. I have found out that after I'm through listening to messages to press the * button on your phone until it backs you out of the system and hangs up. It may take several presses of the * key until it says goodbye. The light usually goes out at that point. But you're stuck with the light on so this won't work till you get the light cleared.

 

Did you try to reset your modem by killing power to it for 30 seconds and rebooting it. That worked one time for me.  I know this is there pat answer whenever  you call in. It didn't work for me at the beginning. But a month ago I had the issue and it did clear the light.

 

One time I had to call support and they had to completely wipe out my account (not just reset it) and remake my greetings. It's worked eversince except if I don't exit the system using the * key on the phone.

 

Sometimes you can also go online into your account and remark the message as unheard and then listen to it. You can do it on your handset, but I like going on line to see the messages. After all messages are heard, exit using the * key. Of course if you errased all your messages, this won't work. At this point you can leave youself a message, then try exiting with the * key after you listen to it. Make sure to either save or erase the message before exiting with the * key.  

 

If none of this works, you'll probably end up calling support. It took several days until they finally escalated my issue to higher support and had to completely wipe out my account then rebuild the voice mail account. I have two lines and only one of them gave me fits.

Visitor
Posts: 4
Registered: ‎02-15-2008

Re: Voice Mail Indicator won't turn off

What the heck.  I mentioned that my indicator was NOT coming on. So I left a test voice mail message on my home phone. Now my indicator came on, sometime within the past hour. I went online & deleted the voice mail message, as I have many times before with voice mail, and the indicator is still blinking. Normally it immediately goes out.

New Visitor
jbbush707
Posts: 3
Registered: ‎02-07-2014

Re: Voice Mail Indicator won't turn off

We missed a message from doctor with instructions for consult. It was not on any phones and since the day I found out she had left message and it was not received, this light on all phones is blinking telling us we have a new message. However, when you *99 it says "no new messages" and no saved messages. I have checked online and the call was not registered as being received.

 

Can you tell me why we missed the message in the first place, and did that somehow precede the blinking which now we cannot get to stop??

 

BB

New Visitor
jbbush707
Posts: 3
Registered: ‎02-07-2014

Re: Voice Mail Indicator won't turn off

Do you think?? ha

New Visitor
Posts: 1
Registered: ‎11-29-2006

Re: Voice Mail Indicator won't turn off

Same problem here - i have the broken dial tone indicator and it won't stop even though I have no voice mails.

New Visitor
Posts: 1
Registered: ‎04-17-2007

Re: Voice Mail Indicator won't turn off

I have the same problem, where is the solution? I see all these posts, but no solution?

New Visitor
jbbush707
Posts: 3
Registered: ‎02-07-2014

Re: Voice Mail Indicator won't turn off

Our lights are now off phones. We will see if they have it fixed!  Thanks for all those who took time to write in.  Only way we can get issues fixed I think. Other times when I call, I am sometimes made feel it is the "operator".  I just hope our voice mail doesn't drop any more messages. Doctors now ask if they can leave detailed messages and previously I had said "yes" but not any more!!