08-27-2011 09:28 PM
The Comcast Cares Team has been notified and will get the right people involved.
Watch this post and your email for updates from the team next business week.
09-01-2011 02:06 PM
Unfortunately I am still without power or cable due to hurricane Irene. I will post back when things get back up.
Latest information I have is that it may be out until this Sunday or Monday. Not fun. Thanks for looking into this.
I can still see on the website any calls that I have missed during this time, if that helps. Just no voice mail.
09-12-2011 06:39 PM
Still nothing. I am going to repost or ..gulp...call support (which is so painful!) They ask you the same scripted questions no matter how many times you call.
09-12-2011 06:43 PM
- Always only says "Voice mail is unavailable" although I am able to check voicemail from my home phone.
Original post 08-27-2011 06:41 PM . > no resolution.
09-17-2011 09:50 PM
I've had Comcast service since the middle of August, and initially voicemail from the web interface worked fine. But just a couple of days ago I finally got the port of my old AT&T number to Comcast to complete, and it appears since then it hasn't worked. It just says "temporarily unavailable" from the inbox preview screen, and if I go to the voice tab in my e-mail and click show details on the error I get:
unable to retrieve profile summary for: [username]@comcast.net(caused detail:invalid request: (SSML auth failed, gateway message=[The subscriber with: phone number:: null has no cstVTNs attributes populated SSML DVP LDAP get prfile failed - The cstVTNs attribute is empty.] gateway reason=[SSML DVP LDAP get profile failed - The cstVTNs attribute is empty.]))
The reference code is SCC-0235.
In addition, the Xfinity Mobile app on my Android phone keeps displaying the original temporary Comcast number when I view voicemail instead of my ported AT&T number.
Is this a temporary glitch or something I need to call into customer care about?
10-06-2011 01:56 PM
Sorry about the issues you are having. I do see their has been tickets opened on your account for this issue. Are you still experiencing the same issue?
02-06-2012 06:18 PM
I have been experiencing this exact issue since I started my service six months ago. I would like to be able to use all the services I am paying for.
I have spoken with Customer Support; they told me to wait ten days for the system to activate because I had not yet set up my voicemail greeting. That was three months ago.
Voicemail access functions from the handset, but not the web interface. I would appreciate the resolution of this issue. Thank you.
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