Voice Mail

[gwiz62]

- Always only says "Voice mail is unavailable" although I am able to check voicemail from my home phone.

[JayInAlg]

The Comcast Cares Team has been notified and will get the right people involved.

Watch this post and your email for updates from the team next business week.

[ComcastLarry]

gwiz62-

Has your services been restored. I'm not able to retrieve any of your modem information.

[gwiz62]

Unfortunately I am still without power or cable due to hurricane Irene. I will post back when things get back up.

Latest information I have is that it may be out until this Sunday or Monday. Not fun. Thanks for looking into this.

I can still see on the website any calls that I have missed during this time, if that helps. Just no voice mail.

[gwiz62]

Hello Larry,

  Miraculously my power and cable got restored today! I am back online with the cable modem if you need to check it.

Thank you.

[gwiz62]

Was wondering if there was going to be any follow upi on this? Should I post as a new topic again?

Thanks.

[JayInAlg]

I've let Larry know your issue has not been resolved.

[gwiz62]

Thank you JayInAlg

[gwiz62]

Still nothing. I am going to repost or ..gulp...call support (which is so painful!) They ask you the same scripted questions no matter how many times you call.

[gwiz62]

- Always only says "Voice mail is unavailable" although I am able to check voicemail from my home phone.

2nd post.

Original post 08-27-2011 06:41 PM . > no resolution.

Thanks.

[JayInAlg]

I've notified Larry again.

[rosea1762]

when I click the voice mail message, a page comes up stating need plugin

[ComcastLarry]

gwiz62-

Sorry for the late response, I'm still working on resolving your issue. I've escalated a ticket for this.

[gwiz62]

Thanks Larry. What does that mean? Will someone be contacting me?

[jmmarton]

I've had Comcast service since the middle of August, and initially voicemail from the web interface worked fine.  But just a couple of days ago I finally got the port of my old AT&T number to Comcast to complete, and it appears since then it hasn't worked.  It just says "temporarily unavailable" from the inbox preview screen, and if I go to the voice tab in my e-mail and click show details on the error I get:

unable to retrieve profile summary for: [username]@comcast.net(caused detail:invalid request: (SSML auth failed, gateway message=[The subscriber with: phone number:: null has no cstVTNs attributes populated SSML DVP LDAP get prfile failed - The cstVTNs attribute is empty.] gateway reason=[SSML DVP LDAP get profile failed - The cstVTNs attribute is empty.]))

The reference code is SCC-0235.

In addition, the Xfinity Mobile app on my Android phone keeps displaying the original temporary Comcast number when I view voicemail instead of my ported AT&T number.

Is this a temporary glitch or something I need to call into customer care about?

[gwiz62 · Accepted solution]

 I was contacted by Comcast Executive Customer Care. They were able to resolve the problem. All set. Thanks for kicking this up to them Larry.

[ComcastKeisha]

gwiz62----

Sorry about the issues you were having. I am happy to hear that Larry has resolved your issues.

[ComcastKeisha]

jmmarton---

Sorry about the issues you are having. I do see their has been tickets opened on your account for this issue. Are you still experiencing the same issue?

[ComcastKeisha]

rosea1762--

Sorry about the issues you are having. Can you confirm if you are still having issues.

[robertodom1]

I have been experiencing this exact issue since I started my service six months ago. I would like to be able to use all the services I am paying for.

I have spoken with Customer Support; they told me to wait ten days for the system to activate because I had not yet set up my voicemail greeting. That was three months ago.

Voicemail access functions from the handset, but not the web interface. I would appreciate the resolution of this issue. Thank you.