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Contributor
keibos
Posts: 11
Registered: ‎10-24-2011

Voice mail indicator light on the phone not working

Our phones no longer display when we have voicemail.  This use to work with the old Comcast box.  The Comcast box had to be replaced last week when the old box had no power.  Any ideas.

Cable Expert
JayInAlg
Posts: 11,239
Registered: ‎03-02-2007

Re: Voice mail indicator light on the phone not working

Do you have the studdertone when you pickup the receiver when there is a voice mail?

Contributor
keibos
Posts: 11
Registered: ‎10-24-2011

Re: Voice mail indicator light on the phone not working

Currently no.  However don't recall if I did with the other Cable router/modem

Cable Expert
JayInAlg
Posts: 11,239
Registered: ‎03-02-2007

Re: Voice mail indicator light on the phone not working

[ Edited ]

The Comcast Cares Team has been notified and will look into the issues with the voice mail notifications.

 

Watch this post and your email for updates from the team during the business week.

 

In the meantime please reset your eMTA by pressing the small recessed button on the back panel where the cables attach.  You will need a toothpick or some poker to press the button.

Contributor
keibos
Posts: 11
Registered: ‎10-24-2011

Re: Voice mail indicator light on the phone not working

Ok.  I try the reset tomorrow.

Official Employee
ComcastKeisha
Posts: 1,561
Registered: ‎09-20-2011

Re: Voice mail indicator light on the phone not working

[ Edited ]

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Sorry about the issues you are having.

Can you confirm if you are still experiencing an issue.

Thank You
-Keisha-