Voice Mail

[oMellow]

My account is about a month or so old. When i try to set up my voicemail i get  "the mailbox number you are trying to reach is not in service" error. Please help.

[JayInAlg]

If your setting up voice main on your phone for the first time and getting the error, then please contact Comcast support.  No one on this community forum can access your account.  It most likely is a account coding error the support rep can fix.

[bnaughty]

The VoIP system uses softswitch provisioning, and it's in there that things are awry...

For voicemail to work, and continue working, these conditions must be present:

Voicemail rate codes on account

In the softswitch, BTS or Safari, Call Forwarding on No Answer and Call Forwarding on Busy must be selected with the proper VMA number listed in the forward to

There must be a mailbox built in the UMS system...

Your problem sounds like you're only missing the mailbox is UMS...  try calling the phone and letting it ring out...  does it say 'mailbox does not exist?'

Regardless of the issue...  you need to call..  if your account has a voicemail rate code, they will open a trouble ticket, which will go to NASR, the switchboard gurus...

[ComcastVic]

oMellow-

I apologize for the troubles you have had with your voice mail on the line, please see your inbox for further assistance.