Voice Mail

[Marsha01]

I use a landline and my voice mail is only accessable through Comcast/Xfinity website.  

I can't find a way to delete voicemail from the "voice" page.  There is no drop down menu item, radio button or other method to delete unwanted messages.

In addition, even after messages have been e-mailed to me, my phone is still blinking a "new voice mail" message.  I have tried unplugging the phone but that does not help.  Previuosly, deleting heard voice mail got rid of the problem, but I can't seem to find a way to do that under this new and improved webpage. 

[ASF1111]

On my voice page I just check the box next to each voicemail I don't want and then click on the 'delete' button.

[JORDYN007]

you cant do that with the missed calls try it i am so angrt at this i have so many calles under missed  calls and cannot delete them as there is no button, tried right click nothing there either , hate it

[JORDYN007]

i agree wit you ive tried everything and undermissed calls i have so many.  i hate this feature why would they not put a delete button under missed calls?

[Marsha01]

Can we (the users) make an impact on the programmers who didn't include a way to delete unwanted messages?  

I think we can.  I have been on the phone with support, customer service and now I am heading to Facebook.  If enough of us insist on the ability to delete "MISSED CALLS" and anything else that is littering up our account, they have to listen, won't they?

My bill is pretty significant and when an upgrade is done, it should enhance and improve my service not make it more cumbersome.  

I have been back to my account several times and still can't delete on any voice item.  My phone is blinking that I have an unheard voice mail.  So, even though I have clicked on every call in "missed call, answered calls and outgoing calls"  and haven't found a message at all, let alone one I haven't listened to, I am becoming frustrated.  There are about 100 numbers shown and not one of them has a  message.  The "new message" is a falsehood that can't be corrected.  

Time to have this fixed.  This is not an improvement this is going backward. 

[JORDYN007]

I AGREE WE ALSO PAY A LOT TO COMCAST. IVE TRIED EVERYTHING. THIS IS REALLY NOT ACCEPTABLE. I HAVE TO MANY MISSED AND RECEIVED CALLS. IS IT SO HARD TO PUT A DELETE BUTTON ON THERE ?.  THEY SURE WANT THEIR MONEY ON TIME. THEY ALSO GIVE GOOD DEALS TO NEW COMERS WHAT ABOUT THE OLD CUSTOMERS GETTING SOME?

[bnaughty]

*99 to access voicemail from a phone...  if there are no vm's and the light or stutter tone continues, have to call in to tech support...  anything under placed, missed, or recieved calls cant be deleted, its call records and can't be deleted...

[1Hall3879]

delect oice mail can't stand the red light

[JORDYN007]

COMCAST WONT DO ANYTHING ABOUT THIS FROM WHAT IM HEARING THEY JUST WANT OUR MONEY, I PAY ALMOST 200 A MONTH AND  IM LOOKING   I HATE ALL THOSE CALLS ON MY COMPUTER.  STILL HAVE A BIG BACK UP FROM APRIL ON THERE  , WHY CANT THEY JUST PUT A DELETE BUTTON THERE FOR US> THEY DO HAVE TECHS RIGHT?  LOL

[bnaughty]

A stuck stutter tone / visual indicator can be a hard issue to fix...  I've been told NOT to speak like an employee since I am NOT one anymore, but I must refer to some internal stuff to describe how that's fixed....

The voicemail system contains your mailbox, and the options to have the audible/visual indicator for your VM...  sometimes they get stuck....

Methods to fix (Agents do not have access to most of these systems, so a Trouble Ticket must be opened):

See if there is an external answering machine causing that and not the comcast VM...

Agent will refresh the MWI (Mail Waiting Indicator) but is usually unsuccessful...

Call and leave a msg then delete it (works sometimes)...

If all of that fails a ticket will be opened, and:

Through the VM system, reset the MWI, usually unsuccessful...

Delete the mailbox, and recreate it, then call the phone, leave a msg, and then delete

That will be successful....  guaranteed fix usually...

REGARDLESS OF THERE BEING A DELETE BUTTON IN YOUR ONLINE CALL HISTORY IT CANNOT BE DELETED!!!!

Cheers

[mrsworm1]

On voicemail I'm unable to delete MISSED, ANS WERED, or PLACED messages. Any solution available?

[bnaughty]

Those are your call logs kept by comcast under FCC regulations, and despite there being a delete button there, FCC regulations will not allow deletion of call records...  sorry...

[JORDYN007]

FINALLY REACHED THE PRESIDENT FROM COMCAST. HES LOOKING INTO THIS SO IF ANY OTHER PEOPLE HAVE THESE ISSUES SAY IT IN HERE I TOLD HIM TO CHECK THE FORUMS. SAID HED GET BACK TO ME WHEN HE LOOKS INTO THIS.  SAID HE UNDERSTOOD  WHY WE WANTED A DELETE BUTTON. WE WILL SEE WHAT HAPPENS  IVE BEEN WORKING ON THIS FOR A WEEK , TALKED TO SOME PEOPLE THERE.  HOPE WE GET RESULTS IF NOT IM GOING TO WRITE TO THE NEWSPAPERS IN CASE SOME PEOPLE ARE NOT AWARE OF THIS ISSUE, / MAYBE IF ENOUGH PEOPLE ARE MAD WE CAN GET R DONE LOL .

[bnaughty]

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JORDYN007 wrote:

FINALLY REACHED THE PRESIDENT FROM COMCAST. HES LOOKING INTO THIS SO IF ANY OTHER PEOPLE HAVE THESE ISSUES SAY IT IN HERE I TOLD HIM TO CHECK THE FORUMS. SAID HED GET BACK TO ME WHEN HE LOOKS INTO THIS.  SAID HE UNDERSTOOD  WHY WE WANTED A DELETE BUTTON. WE WILL SEE WHAT HAPPENS  IVE BEEN WORKING ON THIS FOR A WEEK , TALKED TO SOME PEOPLE THERE.  HOPE WE GET RESULTS IF NOT IM GOING TO WRITE TO THE NEWSPAPERS IN CASE SOME PEOPLE ARE NOT AWARE OF THIS ISSUE, / MAYBE IF ENOUGH PEOPLE ARE MAD WE CAN GET R DONE LOL .

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so u contacted the president of comcast super mad because you cant delete call records comcast must keep in accordance with the fcc....  have fun with that...  and yes im aware theres a delete button there that doesnt work...

[Queen-Evie]

Here's the thing about that FCC 90 day keep regulation. 

It simply says providers have to keep the records for 90 days. It does not say the provider has to provide them to customers ONLINE.

The reason Comcast will not allow for deletion doesn't wash with me.  Just because the regulation states they must be kept for 90 days doesn't mean WE as customers need to keep them all listed for that amount of time. If I could delete the calls as I see fit, that would in no way delete the "official record" of the call. The "official record" would still be stored internally by Comcast.

If they were REQUIRED to be listed on a website I would have seen call records from  AT&T phone service when I checked that bill online. I NEVER saw anything that detailed answered, placed, and missed calls.

I don't need to know that I called my credit union teller line 25 times within the past 90 days (a good number of those times the line was busy so I had to keep trying until it rang). I don't need to know that I called my aunt 8 times in one week or my cell phone (when I couldn't find it) 6 times.

I will admit to the fact that I really don't look at those records very often since I access my Comcast mail by email client instead of Xfinity Connect.

[thomasbabcock]

How do you delete your missed calls made calls and answered calls?

[JayInAlg]

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thomasbabcock wrote:

How do you delete your missed calls made calls and answered calls?

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You can't, they roll off after 90 days.

[Paraniod]

I believe Comcast keep the records for two years, during which time the user or law enforcement can contact  Comcast's legal department to obtain records, if required. (I could be wrong).

I can understand customers that may wish to delete their records from their voice history before the 90 days, it doesn't really bother me. I do think that Comcast should give the customers the choice to delete them if they wish....

After all, like I said they keep the records for two years anyway. (I believe)

[don-wig]

When a caller calls my phone and I don't answer, they hear a msg. saying that my phone mailbox is full. How do I empty my mailbox?

[bnaughty]

*99

Have to delete them one by one...  or use the digital voice center on the web to do it...  customer.comcast.com

[Duxrgreat]

I just received my new xfinity phone number..When I looked at the missed calls, there were about 35+ from the person who had the number before me, and other VM's that were from the previous owner of the number.

And of course I can't delete  the missed or answered calls.. I think comcast should have cleaned out the old folders, because after listening to the VM's, thinking they were for me somehow, there were quite a few from banks or lending indtitutions to the previous party discussing home refinicing options, etc..etc  I think this may be a security problem for comcast.  Beaware if you give up that number and those undeletable vm's get assigned to the next person..

So, how come I can't delete those folders, or move to trash, then delete

[bnaughty]

Call in to open a ticket and have Tier 2 clear out the Mailbox...

[my3sons115]

Spoiler

FINALLY REACHED THE PRESIDENT FROM COMCAST. HES LOOKING INTO THIS SO IF ANY OTHER PEOPLE HAVE THESE ISSUES SAY IT IN HERE I TOLD HIM TO CHECK THE FORUMS. SAID HED GET BACK TO ME WHEN HE LOOKS INTO THIS.  SAID HE UNDERSTOOD  WHY WE WANTED A DELETE BUTTON. WE WILL SEE WHAT HAPPENS  IVE BEEN WORKING ON THIS FOR A WEEK , TALKED TO SOME PEOPLE THERE.  HOPE WE GET RESULTS IF NOT IM GOING TO WRITE TO THE NEWSPAPERS IN CASE SOME PEOPLE ARE NOT AWARE OF THIS ISSUE, / MAYBE IF ENOUGH PEOPLE ARE MAD WE CAN GET R DONE LOL .

Why does comcast need to keep a log of my calls?  (MY CALLS) I WANT A DELETE BUTTON !!!

[my3sons115]

FINALLY REACHED THE PRESIDENT FROM COMCAST. HES LOOKING INTO THIS SO IF ANY OTHER PEOPLE HAVE THESE ISSUES SAY IT IN HERE I TOLD HIM TO CHECK THE FORUMS. SAID HED GET BACK TO ME WHEN HE LOOKS INTO THIS.  SAID HE UNDERSTOOD  WHY WE WANTED A DELETE BUTTON. WE WILL SEE WHAT HAPPENS  IVE BEEN WORKING ON THIS FOR A WEEK , TALKED TO SOME PEOPLE THERE.  HOPE WE GET RESULTS IF NOT IM GOING TO WRITE TO THE NEWSPAPERS IN CASE SOME PEOPLE ARE NOT AWARE OF THIS ISSUE, / MAYBE IF ENOUGH PEOPLE ARE MAD WE CAN GET R DONE LOL .

[bnaughty]

They're required to keep them by FCC regulation for 90 days, but I agree after that 90days, you should be able to delete.

[Queen-Evie]

 Repeating what I said in an earlier post in this topic:

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Queen-Evie wrote:

Here's the thing about that FCC 90 day keep regulation. 

It simply says providers have to keep the records for 90 days. It does not say the provider has to provide them to customers ONLINE.

The reason Comcast will not allow for deletion doesn't wash with me.  Just because the regulation states they must be kept for 90 days doesn't mean WE as customers need to keep them all listed for that amount of time. If I could delete the calls as I see fit, that would in no way delete the "official record" of the call. The "official record" would still be stored internally by Comcast.

If they were REQUIRED to be listed on a website I would have seen call records from  AT&T phone service when I checked that bill online. I NEVER saw anything that detailed answered, placed, and missed calls.

I don't need to know that I called my credit union teller line 25 times within the past 90 days (a good number of those times the line was busy so I had to keep trying until it rang). I don't need to know that I called my aunt 8 times in one week or my cell phone (when I couldn't find it) 6 times.

I will admit to the fact that I really don't look at those records very often since I access my Comcast mail by email client instead of Xfinity Connect.

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[bnaughty]

Which I'd like to add is TRASH...  Xfinity Connect and the Account pages, while setup nicely, are TRASH for the simple fact that they are horrendously slow...

[JORDYN007]

i agree also all the telemarketers calling. and at election time . way to many.  there needs to be a delete button.

[marlaclaire]

well according to their ffc regulations why dont they save our records in their system instead of garbaging up in our computers? they did it before why is this any different? unnecessary if u ask me!! i wish i didnt get this now!!