08-19-2009 01:54 PM
I signed up for Comcast Triple Play a few days ago and I am having difficulty access voice mail info from the Smartzone Communications. When I click on the voice tab, it always just says "Learn more about Digital Voice" or something like that. It seemed as if the program didn't realize that I already had the service.
Can this be fixed?
Solved! Go to Solution.
08-19-2009 03:03 PM
are you able to email me your username that you are using to login? please include your service address too. i will have our cdv folks review further. immediately everything looks correct. are you receiving any other errors?
08-19-2009 03:26 PM
11-22-2009 03:31 AM
i am having the exact same issue, i have had this issue for about 4 months now, how did you get it fixed. i keep getting the run around and i'm getting tired of wasting my time calling tech support they don't know what's going on?
Thanks in advance
01-26-2010 07:10 PM
I am yt another Comcast customer with the sam eproblem. I DO have voicemail that I can access from my phone but Smartzone tells me I do NOT have voice mail and all options associated with it are greyd out. Also, I do get the DVC error message on the site if I try to open the call logs (not available). I've called Comcast and still not solved. It looks by reading this that yo uhave been able to solve these problems.
Thanks in advance.
01-29-2010 11:46 AM
acoleman1981, there doesn't appear to be anything wrong with your account. Are you still having a problem? If so what exactly are you trying to do and what exactly in the error message?
CARDAN, we updated your account data and yours should be working now.
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