I signed up for Comcast Triple Play a few days ago and I am having difficulty access voice mail info from the Smartzone Communications. When I click on the voice tab, it always just says "Learn more about Digital Voice" or something like that. It seemed as if the program didn't realize that I already had the service.
are you able to email me your username that you are using to login? please include your service address too. i will have our cdv folks review further. immediately everything looks correct. are you receiving any other errors?
George Lunski "Retired" Comcast Help Forums Administrator
The only other error I'm getting when I log into the digital voice online (I do this by signing in under my phone number, not username) are the missed call section. It's error DVC-271. Not sure if this is connected.
i am having the exact same issue, i have had this issue for about 4 months now, how did you get it fixed. i keep getting the run around and i'm getting tired of wasting my time calling tech support they don't know what's going on?
I am yt another Comcast customer with the sam eproblem. I DO have voicemail that I can access from my phone but Smartzone tells me I do NOT have voice mail and all options associated with it are greyd out. Also, I do get the DVC error message on the site if I try to open the call logs (not available). I've called Comcast and still not solved. It looks by reading this that yo uhave been able to solve these problems.
acoleman1981, there doesn't appear to be anything wrong with your account. Are you still having a problem? If so what exactly are you trying to do and what exactly in the error message?
CARDAN, we updated your account data and yours should be working now.
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