Voice Service and Equipment

[suebee1]

I have not been able to loge into the call management center.  It seem that comcast is having an issue with it.  It is going on two weeks now. I can access the info that I need through the preference than call manager.  When is comcast going to have this issue resolved?  Any info is always appreciated.

[Paraniod]

Hi,

Definately something wrong there. I tried call manager with IE9 and Firefox 7, both browsers give a popup that a "network service error has occured" with the option to view details and to send an error report. Which I did a few times.

[kcollins812]

It's not working for me either using Google Chrome browser.  10-10-2011.  All I want to do is activate call forwarding...this is frustrating.

[Paraniod]

---

kcollins812 wrote:

It's not working for me either using Google Chrome browser.  10-10-2011.  All I want to do is activate call forwarding...this is frustrating.

---

In the mean time you can activate call fowarding by dialling *72 full instructions here:

http://customer.comcast.com/Pages/FAQViewer.aspx?seoid=Call-Forwarding-Variable

[xns]

you have to wonder if anyone at xfinity is even bothering themselves to check in on the issue at hand.  this is poor customer service.  i mean, at the very least, come on the forums or send some sort of mail/email to their customers regarding the issue and an ETA on a solution (if any).  how many times does anyone of us click on the "send report?"  lol

getting very ridiculous, and as customers we want answers.

pics of error messages:

error msg 1

error msg 2

[JayInAlg]

Since this is not an issue for everyone, it would be a specific issue with their account.

What is expected is if someone has an issue that would be specific to them, make a new post so we can escalate it to Comcast Cares Team.

We can't escalate posts when there is a line of "me too's" as it is hard to answer the original poster or the additional posters.

Make a new post and it will be escalated.

[Paraniod]

Whilst I agree this issue may not effect everyone and can be dealt with an an individual basis, how many people would actually bother to come in to the forum to report it?

I'd have to agree with xns as he posted above. They have an error report in place with a return Email address, why don't they use their own system to deal with it, otherwise what is the point of having the error report at all?

[ComcastKeisha]

suebee1,---

Sorry about the issues you are experiencing I have escalated your issue and someone will be in touch with you soon to resolve the problem you are having with you call manager not working.

[ComcastKeisha]

 kcollins812----

Sorry about the issues you are experiencing I have escalated your issue and someone will be in touch with you soon to resolve the problem you are having with you call manager not working. 

[ComcastKeisha]

xns---

Sorry about the issues you are experiencing I have escalated your issue and someone will be in touch with you soon to resolve the problem you are having with you call manager not working. 

[jemLG]

I agree with one of the posters who pointed out that we're clicking on a "Send Report" link when the error occurs but we never hear anything back.  There are SO many people with this problem, you'd think Comcast could post some sort of explanation, if not an actual solution.

[ComcastKeisha]

Gem --

Sorry about the inconvenience. I opened a ticket today for you regarding this issue. Someone will be in trough with you for a resolution and troubleshooting soon.  Thank you for your patience.

[kcollins812]

This is working fine, an agent called me a few days ago and was able to get me fixed up.  Thanks.

[ComcastKeisha]

kcollins812----

Thank you for the follow up. I am happy to know your issue was resolved and your services are working properly.

[danno02]

Not working here either!

http://i51.tinypic.com/2ztczmv.jpg

Cant use the services being paid for.  UGH!

[viasat]

Seems like no one wants to step up and take care of this problem. I'm tired of calling every day about it. Call manager has not worked for a week for me. Oh Well

[KittyMom]

Call Manager is not working for me either.  I keep getting the "network service error" message.

[ComcastKeisha]

danno02---

Sorry for the inconvenience. I have escalated your issue and someone will be in contact with you soon.

[ComcastKeisha]

viasat--

Sorry for the inconvenience. I have escalated your issue and someone will be in contact with you soon.

[ComcastKeisha]

KittyMom--

Sorry about the issues you are experiencing. I have escalated your issue and someone will be in contact with you soon.

[KittyMom]

Thanks Keisha!

[mostar54]

Keisha,

I'm in New Hampshire and have been told that Call Manager issues is wide spread and Comcast engineers are working on it. I'm not sure is that really true. Cannot beleive that engineers need that much time to have issue fixed since my problem exist more than two weeks. It looks to me that the most easiest way to get rid of customer asking for solutions is to say issue is known and being worked on..

Is there anything you or someone else do about it. In addition to Call manager not working I cannot even create secondary email acccount and was told that is part of the same problem.

Thanks for your help!

[mostar54]

It's kind of funny! After I made a post, tried one more time and voila Call manager is working!!!!

Still cannot create additional secondary account!

[viasat]

Hey All- Guess what ? CALL MANAGER is working again. Hopefully it will stay that way. Thanks Comcast

[jemLG]

The Call Manager is still not working for me and it's been a month or so now.  It's hard to believe it's this complicated.  I don't think anyone is working on a solution; it's probably just not important enough to Comcast.

[ComcastKeisha]

mostar54--

Thank you for the update. I am glad to know that you issue was resolved. Were you able to create a secondary email account?

[ComcastKeisha]

viasat---

Tank you for the update. Glad to know your services area working properly.

[ComcastKeisha]

jemLG---

Sorry for the delay. We are working on your issue now. Someone will be in contact with you from your local region soon.

[mostar54]

Keisha,

Thank you for paying attention. As of today I'm able to manage my email acccounts also. Call manager is a bit slow, but works....Obviously in order to have issues fixed subsciber has to be persistant and push Comcast for fix.

Thanks again!

[ChefChrisF]

mine hasn't worked for over a month. I have reported it several times and have heard nothing.

[mostar54]

ChefChrisF,

I have called every single day and requested to talk to the superiors and it worked for me...

[np77375]

Mine hasn't been working in a month now. I have called and they tell me it's a widespread issue. They did update the website, and Call Manager no longer shows up in my left hand menu in my Mail. If I click on Voice at the Menu at the top of Mail, it still gives me the error.

[ComcastKeisha]

mostar54---

Thank you for the update. Glad to know this issue has been resolved for you.

[ComcastKeisha]

ChefChrisF and np77375--

Sorry for the inconvenience you are experiencing. Can you be more specific as to what is going on?
Are you receiving an error message if so what?

Are you getting a java script error or connection to the server error message? Are you able to do some functions but not others. Are you able to access the call manager but not call history?

Please respond sop that I may look into this issue for you.

[np77375]

Login to Comcast.com

Click on My Account

Click on Email link to the left side of My Account at upper right.

Click on the Email link on the Inbox Preview Menu right to the right of Home, or click on Voice

Click on the Voice

Error comes up that reads:

The system is currently unable to complete your request. If this problem persists, please contact Customer Service [URL: http://www.comcastsupport.com/] with reference code: SCC-0235

Also, in the Inbox Preview, under Email (where it says Voicemail), it says Temporarily Unavailable. Under that there is a link that says 'Find out more'. If you click on that, it states in the right side:

Sorry, voicemail is temporarily unavailable

We're working on fixing the problem now..

On top of this problem, I set up a New User for my wife. it was vmphillips. I can configure everything under the User Email settings, and she has ALL privileges. However, I cannot open her Email at all. It gives me a message like this:

Email currently unavailable
Please contact Comcast Support by calling 1-800-Comcast or chat live with a Comcast care representative.

Please reference error code: 400.

Comcast must be really having a LOT of problems.

On the wife's new Email account, I've been on Chat with 2 individuals that were probably following a Flow Chart at a Help Desk in India. They didn't have a clue. Finally, the last one said that they were going to Escalate it up.

[ChefChrisF]

It doesn't matter how I go. If I click call manager it pops up with network system error. If you look at the error report it says null pointer exception. I have sent in numerous error reports and nothing has been done yet.

[ComcastKeisha]

np77375--

Thank you for following up with me. I have escalated your issue. We are currently working on it and someone from your local market will contact you soon.

[ComcastKeisha]

ChefChrisF---

Sorry for the inconvenience. I have escalated this and someone from your local region will contact you soon.

[Willyspu]

I had to call in to customer service and it took a day or two but the fixed it.

[np77375]

Wow, a man named Mark called me last night to verify my problem. A few minutes ago, a lady called... said she had fixed the problems with my Voice Mail access.... wife's email access..... had me verify, and IT"S ALL FIXED. Thanks for the help on here. Awesome!

Thank you COMCASTKEISHA

[mostar54]

Keisha,

It looks I have cheered to early...Selective call forwarding is not working....Can Comcast complete fix?

I still do not understand why this widespread issue happend and why Comcast cannot resolve issue more quickly and completely.

Thanks for your help!

[kcollins812]

Greetings,

Comcast has fixed this issue for me, but I keep getting daily emails from the forum page that say a representative will assist with the issue.  The issue is already fixed, but now I have another problem; how do I make the emails stop????

[ComcastKeisha]

np77375--

Thank you for the update. I am glad to know your issue was resolved.

[ComcastKeisha]

mostar54--

Your new issue is with selective call forwarding correct?

Are you having issues online only or through your comcast phone?

Can you provide me with more details as to what's going  on with it?

Are you receiving any error messages? Are you unable to access the call manager to get to call forwarding?

If this issue is with online only have you tried accessing it through your phone?

Please follow up with me so that I can get this issue resolved for you.

[mostar54]

Keisha,

I'm not using phone access to any of these features. It's so inconvenient.

Issue is with online access.

I’m able to access call manager.

Voice Notification Preferences works and I can choose email address where notification will be sent and check Send transcripts via email and/or Send voicemail as attachment

Call screening  works - Anonymous Call Rejection can be checked and Selective Call Rejection also so up to twelve numbers can be screened.

Call Forwarding Preferences - Call Forwarding:   can be checked  Forward all calls to: number where all calls will be forwarded is possible.

Selective Forwarding:    is grayed and cannot be checked – so that feature is unavailable.

I’m very interested to use this feature since I do not want to miss calls from certain numbers.

NO need to say that I was able to use (and used) all features.

Thanks for your help!

[christchbethany]

Please check out my account also.  I am not able to access Call Management Center to manage our voice settings.

Thanks

[k_man]

I am also experiencing the same issue with Call Manager. I can get into preferences, but when clicking on call manager I get the network error previously posted. I have tried from multiple computers with different web browsers. I can chatted with a rep twice and the first time they said they were working on a fix and it was 98% complete and should just be a few more days. The second time I chatted with someone they were able to login, but I still couldn't. He said he logged in and turned on the voicemail transcript option, but I'm still not receiving transcripts via email. I would appreciate some assistance in getting this solved.

Thanks,

Josh

[kcollins812]

My call manager is working.  The problem is I receive an email EVERY DAY saying 

      Hi kcollins812,

Thanks for sharing your concern with us. Someone in the Help Forums has reviewed your post and responded. Please click here to view the reply.

Topic: Call Management Center not working.

Subject:	Re: Call Management Center not working.
Reply from:	k_man (New Visitor)
Date:	11-22-2011 10:20 AM

Alternatively, you may sign in to view the update by following the steps below:

If this link doesn't work:

1. Navigate your browser to forums.comcast.com
2. Sign in
3. Select your user name at the top left of the landing page
4. Select the thread you last posted or commented on

Sincerely,

The Help Forums Moderation Team     

[JayInAlg · Accepted solution]

You need to go into "topic options" at the top of the thread and choose "unsubscribe" to stop the notifications.

[carodr1]

My call manager also does not work. I get ( A network service error has occurred)  Can some one please fix.

Thank you