Voice Service and Equipment

[rjcorazza]

I am also unable to use Call Manager. I get a "network error has occurred", sending a report when prompted apparently has no effect, as I have tried a few dozen times over the past month.

[Jim800]

My call manager hasn't worked for some time.  Figured there was a website issue that they were working on, but it certainly can't take this long to get a simple problem resolved.

[Jim800]

Get an email from a Jennifer at Comcast after I submitted a ticket yesterday.  The steps she gave me were a little strange, but after walking through them mine is now working.  Here's the steps I got:

1. Go to http://www.comcast.net

2. Select the Email icon.

3. Enter your primary Comcast username and password.

4. Click the Preferences tab.

5. Click General.

6. Select XFINITY Connect Lite.

7. Change the time zone to anything other than EST.

8. Click Save.

*To see the change you will need to refresh your browser window.

9. You may now try to manage your phone features.

10. After you have change any of your preferences in the Call Manager, you may change it back to EST if you desire by following the same procedure and do not forget to click on update.

I actually had to make the change at step 6, log out and log back in before the time zone setting showed up.  Once it did the time zone selected was wrong, so all I had to do was select the correct one and save.  Give it a try and see if it works.

Jim

[mostar54]

Thanks. It worked! I even changed time zone back to Eastern USA and is working.

[siljenme]

I have not been able to log into the call management center for over 6 weeks. This is unacceptable. Very close to finding another provide who has a better service record and good customer service. I've experience neither with Comcast. Voice mail and online access is available via much less expensive and more responsive sources. If not fixed within the week. I am cancelling.

[viasat]

Have you tried the instructions a couple of post up ? I would give it a try before I jumped ship.

[scottsteruk]

It so works! Thanks. Been trying to get It to work for months!

[j_holloway]

Hello:  I am having trouble with my Call Manager and Preferences.

I tried to set my voicemail pickup number of rings and I couldn't edit it.  This is resulting in missed calls and to many voicemail messages ending up on my call list.

[crothenb]

I revceived the same email about using Connection Lite and a non EST TZ.  And like you all, I can access Call Manager that way.   But, when I set Screenning settings such as adding numbers to be screened list, it does not remember my setting after I log out.  I add numbers to the screen list.  Log out and back in.  And the number list is blank again.  Anyone else have that problem?

[jemLG]

Hi Keisha - someone did contact me shortly after you sent this note at the beginning of November.  I've heard nothing since then and the Call Manager still doesn't work for me.  Do you have any idea if this will ever be fixed?  Thanks!  Jay

[gatessp]

My call management center has stopped working too.

Same error message as above complaints.

This has been ongoing for OVER 3 months.

I tried calling a live customer service rep who told me my modem needed to be reset(?????)

She then dropped off the line and call was lost.

Comcast/Xfinity service isn't too bad WHEN it works.

When it doesn't, I might as well call "Peggy" at the North Pole for customer service.

Siegfried

[siljenme]

This is not a solution to the problem of the voice manager not working. I don't want to know how to stop emails, I want the call center voicemail online access to be fixed. I still cannot access my voicemail preferences online.

[mostar54]

Did you try steps below? Isn't hard and does solve the problem.

1. Go to http://www.comcast.net

2. Select the Email icon.

3. Enter your primary Comcast username and password.

4. Click the Preferences tab.

5. Click General.

6. Select XFINITY Connect Lite.

7. Change the time zone to anything other than EST.

8. Click Save.

*To see the change you will need to refresh your browser window.

9. You may now try to manage your phone features.

10. After you have change any of your preferences in the Call Manager, you may change it back to EST if you desire by following the same procedure and do not forget to click on update.

[jemLG]

Thanks for trying to help but this doesn't work for me.  I followed your instructions with no problem until #7.  First, there isn't any obvious place to specify a timezone, certainly not on the Preferences\General tab.  Even after changing the option to XFINITY Connect Lite, the problem persists with the Call Manager.  I get an error every time I click on any of the Call Manager options, such as "Notifications".  The error that is displayed is "A network service error has occurred." with a couple of buttons below labeled "SEND ERROR REPORT", "HIDE DETAILS", AND "OK".  As usual, I press "SEND ERROR REPORT" and am returned to a screen where I am unable to change any of the notification options.

[bigdaddysplace]

hi jem lg  Had the same prolblem followed the instructions and kept getting the error message. The comcast tech can somehow bypass the the error message and hook you up to xfinity lite. . I know its frustrating and they dont understand that you cant change it by yourself. once you get xfinity lite you can change the timezone. Have a comcast tech call you and walk you through it ok.

[jemLG]

Actually, I kept clicking around and ended up in a different place where most of the same options could be adjusted.  I've managed to specify the "Lite" connection but still have all the errors when trying to use the Call Manager as accessed from the Voice link through the xfinity.comcast.net page.  There is a version of the Preferences that can be accessed and changed easily with no errors; I can't reproduce how I got to it but the trail starts on the comcast.com account page.  However, it doesn't have the one option available that brought me to this forum to begin with; I'm trying to get the voicemail transcription option turned on.  The ability to manipulate that option appears to only exist in the place where I get all the errors (whether I'm "Lite" or not) so I guess I'm just content to switch all my calls over to Google Voice and forget about Comcast.  When we figure out how to eliminate our fax machine from our home office, we'll cancel the Comcast line altogether and then I won't have to deal with this.  

By the way, through my 'alternate' path, I was able to confirm that the timezone is set to PST.  The instructions just had us set it to something other than EST, correct?  So, I've now got "Lite" set and the timezone as PST and I still have all the errors.

[mostar54]

1. Go to http://www.comcast.net

2. Select the Email icon.

3. Enter your primary Comcast username and password.

4. Click the Preferences tab.

5. Click General.

6. Select XFINITY Connect Lite.

7. Save

8. Click Home Tab

9. Click the Preferences tab.

10. Change the time zone to anything other than EST.

11. Click Save.

*To see the change you will need to refresh your browser window.

12. You may now try to manage your phone features.

13. After you have change any of your preferences in the Call Manager, you may change it back to EST if you desire by following the same procedure and do not forget to click on update.

[bigdaddysplace]

try restarting your computer and re enter your comcast password thats what i had to do

[jemLG]

Thanks both to bigdaddysplace and mostar54 I'm now error-free.  I still can't get my voicemails transcribed ("readable voicemail") per the message I receive from Xfinity -

======================================

"NEW! Read your Voicemail as an Email

Readable Voicemail is the new, quick and easy way to check your voicemail - and it s FREE from XFINITY.  Convert your Voicemail messages automatically to text and read them as email, anytime, anywhere.


Go to http://smartzone.mail.comcast.net/zimbra/mail?section=notification&app=options and select the 'Notifications' preference under 'Call Manager' to switch on readable voicemail today."

======================================

But, no big deal.  At least I'm not getting errors anymore!

Thanks again everyone!

[mostar54]

Did yoy revert back to XFINITY Connect?

I'm able to check Send transcripts via email with no issues.