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Visitor
Ketebean
Posts: 1
Registered: ‎12-20-2012

Can call out. Can't receive calls

I have had the phone service for several years.   We recently dropped the TV service due to signal issues.   We kept the phone and internet.

 

We have an issue now, that our phone does not ring.  We can call out, we do have dial tone, however, when some calls us, all they hear is several rings then goes to voicemail.  If someone leaves a message,  my phone with caller ID lists that I have a new voice mail.  I can then call and get it or go on line to retreive.

 

I was on chat with CS for 2 hours on 12/13.  We were able to get the phone to ring if we plugged it directly into the comcast modum.   If you plug into wall outlet, does not work.

 

I was told service tech would call me (on my celll), which they did the next day, only to tell me the could not help, and someone else would be contacting me.   No calls yet. 

 

I would really like to have my full service back.

New Visitor
chrlor
Posts: 1
Registered: ‎12-20-2012

Re: Can call out. Can't receive calls

I have about the same trouble.  We can call out, but NO calls in.  When I call the phone from my Cell phone. I get two rings and a message that the phone has been disconnected.  I've been try to call 1-800-comcast, But No one is there.  All we get is Add's.  We will have to go to the Comcast store.  Hope they are open?  Troubleshooting still in work.....HELP!

New Visitor
Dan95758
Posts: 4
Registered: ‎02-03-2011

Re: Can call out. Can't receive calls

This happened to me yesterday when I went to add service to my phone/internet.  Now, I suddenly have a different phone number. 

New Visitor
lkulik24
Posts: 3
Registered: ‎12-28-2012

Re: Can call out. Can't receive calls

My phone has had this same problem since last Friday, December 21st. I have a dial tone and can make calls but when someone calls my number they hear a message that the phone has been disconnected. I have called Comcast multiple times to no avail. How can I get my phone service fixed?

New Visitor
Dan95758
Posts: 4
Registered: ‎02-03-2011

Re: Can call out. Can't receive calls

[ Edited ]

I finally got mine fixed today.  I was on a chat with someone (third person) when they checked to make sure my "original" number was still available and then they got it switched back. It took awhile, but they did it.  Have you tried calling your cell phone to see what number is displayed?  If you can call out, then you have a number of some kind.  When you chat with a representative, have both numbers available. 

New Visitor
lkulik24
Posts: 3
Registered: ‎12-28-2012

Re: Can call out. Can't receive calls

12 days and counting. Phone still doesn't work. Not sure how Comcast can consider themselves a reputable phone service provider.
Cable Expert
JayInAlg
Posts: 11,066
Registered: ‎03-02-2007

Re: Can call out. Can't receive calls


lkulik24 wrote:
12 days and counting. Phone still doesn't work. Not sure how Comcast can consider themselves a reputable phone service provider.

If you have contacted Comcast support and it is still not fixed, then you can escalate your issue by emailing to

 

we_can_help@cable.comcast.com 

 

This Executive support group will contact the local group to get your issue fixed including getting a tech out if necessary.