11-19-2011 12:36 PM
comcast is aware of the prolblem and told me there working on a fix. I need call screening because i keep getting unwanted calls. Who knows when how long it going to take
11-19-2011 03:20 PM
You would think that with the kind of tech support they have available this problem would have been long solved. What ever happened to the good old days when you could call Tech Support and they could talk you through your problem?
12-01-2011 01:25 PM
Sorry for the delay. If you are still experiencing an issue with changing your call screening preferences please let me know. If you are receiving an error message please post it as well.
12-01-2011 08:08 PM
Sorry for the inconvenience. I have escalated your issue and someone from your local region will be contacting you soon to resolve this matter.
12-04-2011 03:24 AM
comcast tech called tonite and there still working on the call manager prolblem. I had to give him my password and then he called back in 10 minutes and told me he put me on the older version of xfinity called (xfinity connect lite) at least i can get into the call manager now but it alittle differant. il have to use it till they fix the newer xfinity. if your still having prolblems call tech support and ask them to give you (xfinity connect lite) the older version. I hope this helps. ill keep this blog posted if anything else tuns up
12-04-2011 03:38 AM
comcast is still working on the call manager prolblem.on the newer version of xfinity. voice. The tech called me and i gave him my password and he called back in 10 minutes . and said he put me on the older version called (xfinity connect lite) untill comcast fixes the prolblem ill have to use the older version . call the dummys at comcast and ask for (xfinity connect lite) i hope this helps ultill they fix the real prolblem. ill keep the blog posted if anything turns up
12-25-2011 09:48 AM
With everything going on for the holidays, I didn't have time to do this. I got a really nasty call from a relative whose number I wanted to block. My wife was very upset.
Why can't Comcast just fix the problem? PLEASE!!!
12-25-2011 12:51 PM
You can still setup call screening on the phone's keypad, you don't have to use the online tools.
Here’s how to use Call Screening.
Call Screening allows you to create a list of up to 12 callers who will receive an announcement saying that you aren’t available.
12-28-2011 05:59 AM
Thank you for your response! I was able to block the nasty phone call this way. Please inform me when the online version is available again.
Thanks again and have a Happy New Year!
01-20-2012 01:07 PM
Unable to utilize any features of call screening. [ Error dvc -351 ] I actually could care less, however it was a very nice option that prevented all those solicitors. Attempted to utilize * 60 , unfortunately the robot claims I have no list of blocked numbers [ I had 8 ] .
I also suspect you are here to soothe the wrath of said disgruntled masses. I mean , Really, who
wants Comcast customers with pitchforks and torches demanding a fix.
In all candor Keisha [ you are an insider of the" EVIL CORPORATION "] can you give us a ballpark time on a fix ? Two, three, four month > one year ! Thanks
01-23-2012 11:02 PM
When I try to use Call Manager, it says "Network Error", and gives me the option to "Send Error Report". I tried that several weeks ago with no success. I still get the Network Error and am unable to set any Voicemail preferences from my PC.
01-23-2012 11:14 PM
you need to get xfintiy lite which is the old version for voice mail. (temporary fix) Try signing off of comcast and re-enter your screenname and password. then search for xfinity lite and check the box and save. the main thing is to sign off and sign in on comcast. give it a try it wont hurt
02-04-2012 07:06 PM
Thank you for the information and steps to block calls via Call Screening.
While we are discussing this; on a related note: can someone from Comcast (Admin etc.) please explain to me why Comcast Voice Screening only allows only 12 phone numbers to be blocked?
The reason I ask is because I signed up for a service on-line that provides coupon’s and (somewhat naively) provided my Comcast phone number and have consequently been inundated with calls from numerous charity-related telemarketers.
I really wish Comcast would consider allowing for many more blocked numbers. The allowed 12 blocked numbers filled up very quickly.
02-04-2012 09:18 PM
I attempted to engage your suggestion for a temporary fix [ lite version ] twice unsuccessfully. From my perspective it will be fixed when it gets fixed [ If ever ] . Comcast is obviously aware of the issue. What I find odd is the feature worked fine and then simply STOPPED working. It isn't your problem, however I do value your input.
02-04-2012 11:15 PM
try calling comcast tech support and tell them to walk you through to get xfinity lite. thats what i had to do. I know its frustrating . give it a try cant hurt nothing. like i said in one of my posts signing off comcast and re-entering your screenname and password was the fix . . once you get into the call manager . theres a box in the left corner that says general. hit that box and thats whare you fing xfinity lite
©2011 Comcast | Investor Relations | Press Room | Corporate Blog | Privacy Statement | Visitor Agreement | Comcast.com Feedback | Site Map