Voice Service and Equipment

[hrayman]

I am trying to clean up my voicemails on line.  I have none remaining on the phone, and when I try to delete missed calls, completed calls from my voice mail, no delete button shows up.  You can "select all," but you are not allowed to do anything with them.  There is a delete button on the voice mail tab, but when I select one (or all) of the blank messages listed (because I deleted them on the phone), I get the message "unable to delete."  I have completed calls going back to April 2012 listed and I can't get rid of them.  Anything helpful would be appreciated. 

[bnaughty · Accepted solution]

Are you referring to the call records viewable online?  Unfortunately those can't be deleted...  The system queries the records held at comcast, and displays them for you...  deleteing your call records with comcast is against FCC regulations and they have to stay...

[hrayman]

Thanks, bnaughty.  I am used to cleaning up my hard drive so I don't have a bunch of useless information taking up space.  I forgot that the phone is overseen by a GOVERNMENT organization, and they have no concept of eliminating useless things.....

[bnaughty]

Your question actually reminded me of a call when I was an agent...  wow she wasn't happy when I told her those arent going anywhere...  After the standard greeting, i was presented with 'Are you an expert of call records and FCC regulations?!?!"  'No maam, you should call a lawyer, not comcast...."  that infuriated her even more...  a quick look through her acct showed about 10calls on the issue...  after I had my fun, she got xferred to abuse, they handle call records...  ah, fun times...

[soma37sb]

It is a shame that we are so overty controlled by the government. As I was checking on how I may delete Voice Messages, someone else had the same question.

It seems so simple to just answer that it is because of the FAA or whoever it is, rather than being in control of our own lives and telephone calls.

Too bad we have come to this, if anyone wants to see our account if they have the ability all they have to do is hack it. It smells of Big Brother all over.

mrgoodrench