Three years ago Comcast suckered me into their Triple Play. Skip ahead to March of this year when I started having phone problems. During pretty much all of my conversations I could hear the person on the other end but many, many, many times I heard "hello, are you there?" I bought new phones twice but the phones weren't the problem. The issue was happening so often that I was dealing directly with the tech supervisors. Long story short, from March until June, Comcast replaced cables inside and out, changed my modem twice, worked on poles near and away from my home, checked all of my phone outlets, went to the next door neighbor and did some rewiring thinking the problem could have been from there but it wasn't, credited my account several times, had people sit in my yard and watch the box to "catch" the problem. They could see it happening, they just couldn't fix it. The problem still existed this month so this past week, after 4 months of Comcast not being able to fix the problem, I finally had to switch to a different phone carrier. I probably should have switched my cable and internet but I didn't want the hassle of changing my email addresses. Because of Comcast's ineptness, I now am going to be paying a ridiculous amount for Double Play plus an outrageous amount to the new phone company because I didn't bundle. I now laugh at Comcast commercials that guarantee their product and service. I really would like to be able to talk to someone at their corporate office to let them know that they don't practice what they preach about guarantees. Does anyone have any corporate contact numbers?
