07-22-2012 09:30 AM
Three years ago Comcast suckered me into their Triple Play. Skip ahead to March of this year when I started having phone problems. During pretty much all of my conversations I could hear the person on the other end but many, many, many times I heard "hello, are you there?" I bought new phones twice but the phones weren't the problem. The issue was happening so often that I was dealing directly with the tech supervisors. Long story short, from March until June, Comcast replaced cables inside and out, changed my modem twice, worked on poles near and away from my home, checked all of my phone outlets, went to the next door neighbor and did some rewiring thinking the problem could have been from there but it wasn't, credited my account several times, had people sit in my yard and watch the box to "catch" the problem. They could see it happening, they just couldn't fix it. The problem still existed this month so this past week, after 4 months of Comcast not being able to fix the problem, I finally had to switch to a different phone carrier. I probably should have switched my cable and internet but I didn't want the hassle of changing my email addresses. Because of Comcast's ineptness, I now am going to be paying a ridiculous amount for Double Play plus an outrageous amount to the new phone company because I didn't bundle. I now laugh at Comcast commercials that guarantee their product and service. I really would like to be able to talk to someone at their corporate office to let them know that they don't practice what they preach about guarantees. Does anyone have any corporate contact numbers?
07-22-2012 10:23 AM
OMG!! me too... the phone service sucks. I have to constantly unplug it all and wait 20 minutes and plug it all back in. and in the middle of the phone conversation its dropped!! what a crappy service. and you cannot get anyone to help.. very disappointed!!!
07-22-2012 10:55 AM
To get help, you can contact Comcast Corporate Customer Service (firstname.lastname@example.org) Send a link to this thread and your account details. You can also ask for help in the Broadband Reports Comcast Direct Forum or via Twitter.
Connection and trouble shooting tips (How to check signal levels.) . Info you should post to get help.
The opinions expressed here are my own and are not sanctioned by my employer.
07-26-2012 06:59 PM
OMG, this is exactly what I have been going through over the past month or so....I was even disconnected during the call with Comcast reporting the problem. THe box has been replaced but that has not resovled the problem. My mother has phone only on the box at her home and the same has been happening to her. Finally, today when I was able to place a quick call to Comcast, before I was cut off a recorded message came on informing me of a "problem in my area" and I selected to receive a call when it was resolved. I have yet to receive that call, but I am up and running....for now...Lawd have mercy!
07-26-2012 09:53 PM
Although I'm sorry that others have experienced this awful issue, I'm really glad to hear that it's not just me. Since I switched to the new phone company last week, I have not had any problems at all. Yes, it's going to cost me more in the long run but it's going to be worth every penny to be able to have a normal conversation. Changing phone companies probably is not the solution for everyone but it definitely worked for me. At some point, I might eventually leave Comcast altogether. Thanks to all who responded to my posting.
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