10-01-2011 03:54 PM
Hi could someone clarify the correct connections for the Comcast Voice/Cable modem with a fax machine.
Wall outlet 1 jack
Fax machine 2 jacks
Comcast cable 2 jacks..
10-04-2011 02:33 PM
Thank you for your inquiry. I have listed the fax machine connections for Comcast phone service. Please be aware that Comcast doesn't support fax machines but rather the dial tone of the line.
The fax machine has to be 14,400 Baud Rate (or 14.4 Kbps) only
The customer must use a 2-Prong Phone Line only
The fax machine must be directly connected to the Line 1 port of the
modem, and then the wall jack (or phone) is connected to the fax machine.
10-06-2011 12:50 AM
Thanks but I forgot to mention that I also have a phone with answering machine.
So connections are
Comcast Modem 2 ports
Answering machine 1 port
Fax machine 2 ports
10-17-2011 11:55 AM
On my HP 6500 wireless all in one I am able to get direct faxes on a separate line by asking Comcast to
disconnect call waiting, forwarding and voice messaging for the separate fax line. This info was noted in my HP instructions and once Comcast did this all faxes are able to be sent and received as with ATT&T or anyother phone company provider.
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