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New Visitor
Posts: 2
Registered: ‎07-22-2006

Connecting Fax/Printer to Comcast Infinity modem

 

Hi could someone clarify the correct connections for the Comcast Voice/Cable modem with a fax machine.

 

 

Wall outlet 1 jack

 

Fax machine 2 jacks

 

Comcast cable 2 jacks..

 

Thanks, Regina

Official Employee
ComcastKeisha
Posts: 1,561
Registered: ‎09-20-2011

Re: Connecting Fax/Printer to Comcast Infinity mo

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Thank you for your inquiry. I have listed the fax machine connections for Comcast phone service. Please be aware that Comcast doesn't support fax machines but rather the dial tone of the line.

 

The fax machine has to be 14,400 Baud Rate (or 14.4 Kbps) only
The customer must use a 2-Prong Phone Line only
The fax machine must be directly connected to the Line 1 port of the
modem, and then the wall jack (or phone) is connected to the fax machine.

Thank You
-Keisha-
New Visitor
Posts: 2
Registered: ‎07-22-2006

Re: Connecting Fax/Printer to Comcast Infinity mo

Thanks but I forgot to mention that I also have a phone with answering machine.

 

So connections are

 

Comcast Modem 2 ports

 

Answering machine 1 port

 

Fax machine 2 ports

 

wall jack

Official Employee
ComcastKeisha
Posts: 1,561
Registered: ‎09-20-2011

Re: Connecting Fax/Printer to Comcast Infinity mo

Jurate,

 

Your setup should look like this image.



Thank You
-Keisha-
New Visitor
Posts: 2
Registered: ‎10-17-2008

Re: Connecting Fax/Printer to Comcast Infinity mo

On my HP 6500 wireless all in one I am able to get direct faxes on a separate line by asking Comcast to

disconnect call waiting, forwarding and voice messaging for the separate fax line.  This info was noted in my HP instructions and once Comcast did this all faxes are able to be sent and received as with ATT&T or anyother phone company provider.