03-03-2013 03:37 PM
This has been going on way too long and I need it resolved. It started 2 years ago when my phone line "lost juice" every 6 mos or so. It would work great for awhile then after a few months the call quality decreased and I could hear others but they couldn't hear me. Comcast brought out a new phone modem. It happend again a few months later and got another modem. That issue seems to be resolved but ever since then, in the process of testing phones, etc. now I can't get dial tone throughout my home.
I have a corded phone that I want to use in my office where the modems are and I have a cordless system that has a base unit and 3 handsets. None of the wall jacks seem to work in the house any more. I can only get dial tone on the phone plugged into the phone modem. If the phone plugged into the modem is the cordless base unit, I think I get dial tone to the other handsets (I'm charging phones now to make sure). But I want to use my desk phone in the office and put the cordless base unit back in the kitchen where I originally had it and have the other handsets work. I've tried plugging phones into the phone router, into the wall jack and into my new Technicolor TC8305C modem/router. I need each phone to get dial tone no matter where it's placed in the house. Shouldn't the wall phone jacks still work? The phone modem is a Touchstone Telephony Modem.
03-04-2013 01:26 PM
please have someone from comcast to check out my phones i dont get touch tone or cannot see who is calling me [;ease come today my address is 715 ann street duryea pa 715 ann street i cannot call out all phones are out
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