12-18-2007 03:30 PM
12-19-2007 11:16 AM
Hi, How do I totally disable voicemail?
When I first got comcast telephone service, they told me I would have to enable voicemail in order to use it. I never enabled it, but recently on a whim I logged into the voicemail area at the comcast.net site and to my surprise I saw it had taken several messages. So, I missed ever hearing them until it was too late because for some reason reason voicemail answered the call instead of my answering machine.
How do I totally disable voicemail?
Thanks a bunch.
12-19-2007 11:24 AM
Thank you for posting your question on the CDV Forum about your Voice Mail feature. I am sorry you were misinformed about how our Voice Mail works. You do not have to activate the Voice Mail in order for it to work. However, you should create a greeting message and secure pass word. I have checked your account and this feature is on your account. You can not deactivate Voice Mail yourself; you will need to contact us to have this feature removed. Another option would be to change the ring count on your answer machine to 4 or less as our Voice Mail picks up after 5 rings.
Feel free to email me directly if you do not get a resolution through normal means.
12-22-2007 02:33 PM
12-22-2007 05:20 PM
Glad you got it worked out.
Thank you very much for your replies. I have set the comcast voicemail to the highest amount of rings setting (9), and left my answering machine at 4 rings like it was before, and that seems to be doing fine. I have also set it to email me in the case the voicemail does take a message.
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