Reply
Visitor
lyda111
Posts: 1
Registered: ‎05-14-2010

How do I block a phone number that is harassing me

Please help me I need to block a number from calling me and I do not know how

Cable Expert
JayInAlg
Posts: 11,182
Registered: ‎03-02-2007

Re: How do I block a phone number that is harassin

Here you go

 

call screening.JPG

 

You can also add the number to block in Smartzone under .preferences / call screening

Regular Contributor
LS8112
Posts: 44
Registered: ‎01-20-2011

Re: How do I block a phone number that is harassin

I have been getting calls that shows up on my call log as 80-018-0200 for quite some time now.  I realize that this must be wrong but I want to block the number.  I have had 4 calls just this evening.....the last after 11:45PM.  Normally, I just don't pick up but finally, I picked up the last 2 calls tonight and the first time it was dead silence with a hang up.  The second, dead silence and then, "good bye" and a hang up.  My guess is that Comcast's call log is screwing up and guessing the number might be 800-180-2000.

 

Any ideas, Comcast person that is supposed to be monitoring these forums?

Official Employee
ComcastZhou
Posts: 258
Registered: ‎12-10-2007

Re: How do I block a phone number that is harassin

We checked from the network side. The call is routed to our network with only 9 digits (800180200). So it is not a call log display issue. Currently, a user can block calls with 10 or 11 digits via star code or Xfinity Connect (previously Smartzone) portal. We will look into future enhancements for this case.

New Visitor
maxbulldog1
Posts: 1
Registered: ‎07-22-2010

Re: How do I block a phone number that is harassin

That # will connect you to a scam! I had the same thing,get calls from that # every night, then i answered it once and got sucked in! they lied to me to let them access my computer remotely, got f**ked, they removed  start files from my computer, were  getting ready to sell me a fix! I cut it off to find that they removed files and back-ups! I still have to fix it, better than the 250$ it might have cost me!

Regular Contributor
LS8112
Posts: 44
Registered: ‎01-20-2011

Re: How do I block a phone number that is harassin

You are wrong.  Your call blocking system rejects a 9 digit number as incorrect.

Visitor
Posts: 1
Registered: ‎07-17-2008

Re: How do I block a phone number that is harassin

Yes..Please check into into it !! ASAP !!

New Visitor
jebains1427
Posts: 1
Registered: ‎01-13-2012

How do I block a phone number that is harassing me

I am receiving a call from 733-856-7567 approximately every 30 minutes.  I also receive calls from 933-856-7567, Unknown and 0000000000.  Xfinity will not allow me to block these numbers, stating that they are invalid numbers.

 

How to I block them?