Voice Service and Equipment

[Traceliner]

So, we had triple play installed Saturday July 28, 2012, and we have (had) 3 separate phone lines in the house, after the tech installed the internet ( nice job, works great), installed the cable ( again nice job), but the phones....... lost the use of 1 phone completely over the week end , and the other 2 phones worked ok. so had to figure that phone company needed time to process disconnect being the weekend  and all ( This was the explaination from the tech). Now today (Monday), all 3 phones are on THE SAME LINE.....what the ??????? of course the tech asked us to call him first before calling the company ( guess they get penalized for "repeat" calls), but dang.....the phone are totally screwed up, can't Comcast accomodate for than 2 phone lines at one address????? BTW sorry tech guy, but gonna have to call the company....

[JayInAlg]

A regular eMTA handles 2 residential lines, so most of the time two eMTA's would be installed.

Business service has devices that handle 4 or 8 lines.

Not sure what you mean all are one one line.

One the eMTA the jacks are configured as L1/L2 has two lines configures as a RJ14.  It also has a 2nd port the L2 jack is the second line with line 2 as a RJ11 configuration.  You can use the L1/L2 jack for either the first line or both lines, or use L1 jack for line 1 and the L2 jack for the line 2.

You should probably call Comcast back and get the tech back out if it is a wiring issue.