05-05-2007 03:31 PM
05-05-2007 03:50 PM
05-06-2007 11:18 PM
05-08-2007 03:03 PM - edited 05-08-2007 03:03 PM
I hope the following will answer your questions on fax machines.
If you cannot receive faxes, check the following;
1) Is the fax configured to "auto received?" (Refer to your owner’s manual).
2) Is the ring cadence set for all ring tones? You want all ring types and you are not using a DSL connection. (Refer to your owner’s manual).
3) If manually receiving, are they using the correct command for this? (Refer to your owner’s manual).
4) Is the fax connected to a working jack for that line? To check this, take a known working corded phone and plug it into the telephone jack that you are using and check for dial tone.
5) If you have voicemail on the same line you have a choice:
•have the fax set to answer under four rings
•have the fax auto answer
•get a 2nd line
If you cannot send faxes check the following;
1) Verify that the fax is connected to a working telephone jack (see #4 above).
2) Make sure that the dialing used is TONE, not pulse (refer to your owner’s manual).
3) If it is an HP fax, ensure you are using the silver/satin cord that came with the fax or the adaptor (refer to the manual).
4) If the fax has a speakerphone built in, what is the sound that you are hearing (fast busy, number cannot be completed as dialed, etc.)?
5) Verify that the number being dialed is correct.
6) Place a test call it to see if you can hear the fax tone. If you do not get the tone, it most likely on the receiving end.
7) If you have voicemail on the fax line, make sure you do not have any messages waiting, the stutter dial tone will cause some fax machines to think there is no dial tone.
8) Are you using a built-in speed dial? It may be dialing before you get dial tone and the first couple of digits may not be heard by the switch. Add 1 or 2 pauses in front of the number dialed (refer to your owner’s manual).
You have a few options to connect the fax to Comcast Digital Voice service;
1) Go direct from the back of the eMTA to the fax. Then, if the fax has a "tel out"
port, connect it to a normal telephone.
2) Use a splitter so you can have a telephone and a fax connected to the same line.
3) If connected to the inside wiring, use a wall telephone jack that has been activated for that line.
4) Going direct to the back of the eMTA, you can swap between your normal telephone and the fax.
In rare cases you may have call quality issues. This can interrupt the fax and in order to resolve, we will need to schedule a service call.
If these steps do not work please contact us .
Message Edited by JimWe on 05-08-2007 02:08 PM
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