Voice Service and Equipment

[johnnysmom99]

Spoiler

Spoiler

I have had NEW Voice service since 8/4, have been able to make outgoing calls, but no incoming calls.

8/7 found out about the no incoming calls, set up voicemail, still no incoming calls...contacted CS @ Comcast.

8/8 no call back...

8/9 contacted CS again....told they were aware of problem and were working on it...

8/10 contacted CS again, now told Verizon had done something w/Porting the phone #...contacted Verizon...got to late to deal w/problem anymore for the day.

8/11 contact CS again...told still open ticket (on HOLD??), so another ticket open...how long do I have to wait for service to be fixed and working?  

I am becoming frustrated...what should I do?  What can I do?  

[i-am-nerdburg]

It's probably an issue on Verizon's end. Not much you can do other than let Comcast and Verizon work it out. You can drop a note to Comcast corporate customer service (we_can_help@cable.comcast.com), they might be able to at least let you know the status of your trouble ticket.

[greginatl]

If you could please post how you resolved.  Thanks

[Ricard0]

Dude Verizon is the worst when it comes to porting numbers. Seems like with that company for a port to take place it has to be submitted two - three times. I have even seen where a customer lost there number during the porting process and had to take a native number from Comcast. Verizon is the absolute worst at this.