08-11-2012 11:50 AM
I have had NEW Voice service since 8/4, have been able to make outgoing calls, but no incoming calls.
8/7 found out about the no incoming calls, set up voicemail, still no incoming calls...contacted CS @ Comcast.
8/8 no call back...
8/9 contacted CS again....told they were aware of problem and were working on it...
8/10 contacted CS again, now told Verizon had done something w/Porting the phone #...contacted Verizon...got to late to deal w/problem anymore for the day.
8/11 contact CS again...told still open ticket (on HOLD??), so another ticket open...how long do I have to wait for service to be fixed and working?
I am becoming frustrated...what should I do? What can I do?
08-11-2012 11:57 AM
It's probably an issue on Verizon's end. Not much you can do other than let Comcast and Verizon work it out. You can drop a note to Comcast corporate customer service (email@example.com), they might be able to at least let you know the status of your trouble ticket.
Connection and trouble shooting tips (How to check signal levels.) . Info you should post to get help.
The opinions expressed here are my own and are not sanctioned by my employer.
08-17-2012 11:04 PM - edited 08-17-2012 11:58 PM
Dude Verizon is the worst when it comes to porting numbers. Seems like with that company for a port to take place it has to be submitted two - three times. I have even seen where a customer lost there number during the porting process and had to take a native number from Comcast. Verizon is the absolute worst at this.
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