10-01-2013 02:33 PM
I have Comcast Voice and receive several automated robotic calls daily. I noticed that there is a new free service available that will block robo calls before they come to your phone. I checked them out at www.nomorobo.com. Currently, they do not support Comcast land line. Does Comcast plan to work with them? If so, when? If not, why? Thanks.
10-01-2013 04:24 PM
I've been spammed by someone using Craig's List and Google Voice. The # in the Craig's List ad is to a Google Voice # which in turn has my land line #, then rings my phone. The caller ID shows me the party's # that is calling not the Google Voice #. I cannot block each of them, usually they only call once. I tried blocking the Google Voice # unsuccessfully. 55 to 75 calls a day for the last 2.5 months. Any suggestions out there?
10-01-2013 07:06 PM
I couldn't agree more wholeheartedly... right now I get robocalled on average four times a day. Add another one or two from actual telemarketers... never mind that I'm on the Do Not Call List. That worked for awhile, but now they just laugh at it. I get more junk calls than I do calls from people I want to talk with! So Comcast... PLEASE either allow us to block all robocalls, or give us a much longer list (how about unlimited?!) of blocked numbers. If it continues on this way I WILL drop the phone service all together. It's infuriating. It used to be a phone was for my convenience... now, the phone is an instrument for my torture by others. I'm tired of it. I want a way to fight back. Another suggestion... allow us to give our friends/family an access code they can type in so that the call gets connected, everyone else gets a message that says, "Sorry, cannot be completed as dialed." That used to be available on traditional phone company lines, so the technology exists. PLEASE DO SOMETHING!!
10-01-2013 08:02 PM
I've been getting scam calls about my computer being unsafe. A (425)... number. I checked noMoRobo and found that my comcast is not eligible.
I've had more spam calls with comcast/xfinity than any other phone system. I'm on do not call registry and I renew it each year.
I've called customer service. I've chatted with an anaylist who says they have added a "service" to block these scammers. Analyst also says the scammers are "rampant".
It is not good enough to block 12 phone numbers - this is a systemic xfinity issue that they need to address at a much higher level.
FWIW, there is a Legal Response Center - 1-866-947-8572 that you can call after performing a call.
10-04-2013 03:59 PM - edited 10-04-2013 04:00 PM
I would love to see Comcast allow simultaneous ring and NoMoRobo. My bosses have Verizon Fios Voice. I signed them up for NoMoRobo, and voila -- no more robo-calls! It's wonderful! Please, please, please, Comcast!!!
10-06-2013 04:35 PM
10-06-2013 05:48 PM
I just called a "tech" person "skilled at solving Comcast voice problems." The "skilled" tech person put me on hold, said she googled "NoMoRoBo" and found nothing. I asked her if there was someone who I could ask about it and was told I had to call the "company president or sumting.". I am amazed at the skill and knowledge of Comcast service people! Really, simply amazed.
10-07-2013 09:06 PM
I, too, am extraordinarily tired of robocalls which ignore the federal "Do Not Call" list. Comcast is always difficult to get through to. Hopefully, someone in some position of authority monitors these forums and will actually add this service (no cost to them, why not do it?).
10-08-2013 12:23 AM
You might try creating your own Google Voice account and linking your telephone number to it which I think will remove your number from the other person's Google Voice account. When linking a number, Google usually has to call you and verify the number link via an automated system. You can unlink your number from your account once you get it transferred into your Google Voice account.
10-14-2013 09:53 PM
Comcast is way behind the curve in offering NoMoRoBo to its customers. Virtually all of the other major telecom companies have this service, and their customers love it.
I have called Comcast serveral times trying to speak with a "live" management-level person to find out why the company is not offering this essential service. I have never been referred to anyone, nor have I received any of the return calls I have requested regarding this topic.
I believe that if Comcast continues its total disregard for this important customer service, many of us will migrate to other telecom providers. C'mon Comcast--Get with the NoMoRoBo Programs (or at least have the courtesy to explanation to your customers why you have failed to do so) !!!
10-14-2013 11:24 PM
I do not think there is anything the people on this forum can do to get Comcast to add simultaneous ringing as a telephone feature. You will need to either call Comcast or send an email to firstname.lastname@example.org. This email address might get you better results than calling Comcast, but you might want to consider creating a petition and sending it to Comcast's corporate headquarters.
10-17-2013 03:56 PM
Just wondering out loud here---Could it be possible that Comcast is compliant with the robo callers? Could they be getting a kick back for allowing the calls?
My Comcast bill is roughly $200/mo. You would think the LEAST they could do is let another company stop these calls.
10-26-2013 06:42 PM
I find that Comcast sends me a big bill each month for their economy triple-play service, which includes a lousy selection of TV channels, really slow Internet and voice service which is loaded with mystery-meat surcharges..
It would be nice for Comcast to be a leader in supporting NOMOROBO so that we can all get rid of the annoying robocalls that plague us all. And, they should not charge for it.
Comcast can easily add simultaneous ring to its residental offerings for free- it's all done with software, and they've already implemented it for business customers.
Come on Comcast. Do the right thing. Support NoMoRobo NOW!
10-27-2013 07:23 PM
I understand it would take some modification to your system to support Nomorobo (www.nomorobo.com), but is it not the right thing to do for your customers?
11-06-2013 02:38 PM
I just tried to speak with someone at Comcast regarding NoMoRoBo calls, she had no idea what I was talking about. I would be so happy if these calls would cease and desist. The calls are about carpet cleaning, vacations and now the Affordable Care Act. Please Comcast - let's stop the robocalls.
11-15-2013 01:07 PM
I use two very common carriers, AT&T wireless and CenturyLink (used to be Qwest), I think this nomorobo site is just a way to harvest email addresses.
Has anyone had this work for them, their carrier provided the service? And you can now eat dinner without the phone ringing?
11-15-2013 01:29 PM
Thanks for the response, good to know they are not just around to collect email address. I'll call my landline provider and ask more about this then. Imagine a dinner with phone calls, heavenly stuff.
12-04-2013 06:40 PM
I suggest contacting Customer Service and asking the representative to forward your request to Comcast's Executive Offices. Comcast would need to provide "Simultaneous Ringing" to their Xfinity Voice program, according to NoMoRoBo. Comcast Reps do have an advisory about NoMoRoBo.
However, not enough customers have requested this update.
It seems the advisory indicates that NoMoRoBo is affiliated with the Federal Trade Commission, as Robo calls are at plague level (IMO). If you want Comcast service to comply with NoMoRoBo system requirements call Comcast Customer Service and tell them to update to "Simultaneous Ringing".
If enough of us do this, maybe Comcast will listen and act.
12-12-2013 12:36 PM
I like all the rest here get several robo calls a day , many are the same call but from different fake numbers all around the country. It sure would be a big help if comcast got with the program quickly and installed simultaneous ringing so we could signup for nomorobo.com and stop these calls, but wait we are talking about comcast , the only thing they do quickly is raise the rates,for a change I hope they help us as quickly .
12-13-2013 04:48 AM
To ComcastLarry - What's the status on this, 8 weeks later? I want to get Simultaneous Ringing on my residential line, sign up for nomorobo, and have the phone spam cease. According to a post in another thread, someone in Atlanta claims to have gotten Simultaneous Ringing on a Comcast residential line. Please process this request, or direct me to where it does get processed. I don't want to wait another 8 weeks.
12-13-2013 07:49 AM
Dear Comcast Larry,
I don't think any of us customers are appeased at all with mere lip service.
Please relay to the executive office that we insist on Comcast providing Simultaneous Ring service.
It is a poor reflection on Comcast that Time Warner and your other competitors provide this to their customers while you don't. If you're not part of the solution (to Robo Calls coming to us through your service !), you're part of the problem !!
Make Simultaneous Ring service a Comcast TOP PRIORITY !
12-28-2013 08:08 PM - edited 12-28-2013 08:09 PM
Nomorobo says Xfinity is supported and I was able to try to sign up using the directions provided by Xfinity. It says to enter in Nomorobo's number under "Advanced Call Forwarding" under voice preferences. I went to voice preferences and there is no advanced call forwarding only "call forwarding." When I tried entering Nomorobo's # under call forwarding it cuts off every phone call.
12-29-2013 11:22 AM
Yes... for those of us without smartphones, we cannot take advantage of this. I have just spent time on the phone with Comcast Customer Service, and told them that while I'm paying the same as any other Comcast customer, they are blocking me from one of their services because I don't own a smartphone (something THEY don't offer!). They cannot dictate what I do with my private cell service!
So, in my opinion, this issue is still not resolved! Other carriers don't connect Nomorobo with what kind of cell service their customers use! Comcast, this is unacceptable!
01-07-2014 01:28 PM
Only people with iOS or Android smartphones can activate the "Advanced Call Forwarding". This seems totally silly. I've got an android phone, so I'll be taking advantage of it, but to restrict that feature to that group of people is ridiculous .
01-09-2014 08:05 PM
Yes, please. I'm in the same boat and was just told by customer service Windows Phone will supported "soon". I asked what that means and was told "sometime this year". Why the option can't be turned on without a smart phone app is a mystery to me.
01-11-2014 08:59 AM
I too have been submitting requests for Comcast to approve and set up NoMoRoBo. Following numerous email exchanges with the CEO department and later VP of Customer Service, I was advise Comcast now has this available. HOWEVER!!!!!!!! When the phone rings, it only rings once and then stops. I have lost several calls. Then called C/S and contacts I spoke with had no idea what I was talking about. Finally got someone and they told me would bump up to a higher level. 24 hrs later still waiting for someone to contact me. I also found a note in my account that says they have found a service problem in the area. But yet I can call out. This morning I disabled the call forwarding feature under Advanced Call Forwarding. Will be calling again later today.
01-12-2014 07:15 PM
Just tried to add my number to NoMoRoBo through Comcast, as the forum indicated Comcast is now onboard. I was able to enter into the process through NoMoRoBo and Comcast, but hit a dead end when trying to set up the service on Comcast because once I went into the Voice menu, there is no Advanced Call Forwarding options under Voice Preferences. I have call forwarding options, but no Advanced Call Forwarding options, which the instructions say I need.
So, Comcast has offered a program they can't deliver.
Hope someone at Comcast will take responsibility and Fix this !!
01-12-2014 07:18 PM
Larry, I set up NoMoRoBo for Comcast, but can't set up the Comcast options -
I get to Voice Preferences, but hit a roadblock as there are no
"Advanced Call Forwarding Options" which is what is needed in order to add the NoMoRoBo number the system will have to forward to.
To hear that Comcast now participates only to find its just not so, is frustrating, at best.
01-12-2014 08:47 PM
After a full day of following instructions , i learned you must sign up for voice to go. I did, and was able to finally get final confirmation everything was complete and test followed instructions, and did receive a call back, as per insructions. One big problem, I COULD CALL OUT, BUT ALL CALLS WERE TREATED AS BAS CALLS AND WERE SHUT OFF. Nwaiting on someone to provide some answers! Really getting tired of comcast and starting to look at alternatives!
01-13-2014 05:10 PM
Many of us seem to be wasting our time setting up NoMoRoBo on Comcast only to find there is no Advanced Call Forwarding option unless we use Phone Connect - the Phone 2 Go app.
That seems to mean that for those of us using a landline and not a smartphone, we've been spinning our wheels.
Comcast needs to provide a mechanism for landline users to make use of NoMoRoBo as well.
It would even be a good idea to make very clear who can and who cannot use the service to save many of us a lot of time, effort and frustration. No sense trying to make the thing work, if it won't.
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